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Client Engagement Associate Jobs in Austin, TX (NOW HIRING)

H&R Block

Team Leader

Austin, TX · On-site

... client engagement - to build durable client relationships. Support Talent, Readiness, and Change Adoption * Partner with the OEM and DGM to recruit, interview, and onboard tax office associates.

H&R Block

Team Leader

Hutto, TX · On-site

... client engagement - to build durable client relationships. Support Talent, Readiness, and Change Adoption * Partner with the OEM and DGM to recruit, interview, and onboard tax office associates.

H&R Block

Team Leader

Austin, TX · On-site

... client engagement - to build durable client relationships. Support Talent, Readiness, and Change Adoption * Partner with the OEM and DGM to recruit, interview, and onboard tax office associates.

H&R Block

Team Leader

Austin, TX · On-site

... client engagement - to build durable client relationships. Support Talent, Readiness, and Change Adoption * Partner with the OEM and DGM to recruit, interview, and onboard tax office associates.

H&R Block

Team Leader

Austin, TX · On-site

... client engagement - to build durable client relationships. Support Talent, Readiness, and Change Adoption * Partner with the OEM and DGM to recruit, interview, and onboard tax office associates.

H&R Block

Team Leader

Pflugerville, TX · On-site

... client engagement - to build durable client relationships. Support Talent, Readiness, and Change Adoption * Partner with the OEM and DGM to recruit, interview, and onboard tax office associates.

H&R Block

Team Leader

Austin, TX · On-site

... client engagement - to build durable client relationships. Support Talent, Readiness, and Change Adoption * Partner with the OEM and DGM to recruit, interview, and onboard tax office associates.

H&R Block

Team Leader

Georgetown, TX · On-site

... client engagement - to build durable client relationships. Support Talent, Readiness, and Change Adoption * Partner with the OEM and DGM to recruit, interview, and onboard tax office associates.

H&R Block

Team Leader

Austin, TX · On-site

... client engagement - to build durable client relationships. Support Talent, Readiness, and Change Adoption * Partner with the OEM and DGM to recruit, interview, and onboard tax office associates.

H&R Block

Team Leader

Austin, TX · On-site

... client engagement - to build durable client relationships. Support Talent, Readiness, and Change Adoption * Partner with the OEM and DGM to recruit, interview, and onboard tax office associates.

H&R Block

Team Leader

Austin, TX · On-site

... client engagement - to build durable client relationships. Support Talent, Readiness, and Change Adoption * Partner with the OEM and DGM to recruit, interview, and onboard tax office associates.

H&R Block

Team Leader

Buda, TX · On-site

... client engagement - to build durable client relationships. Support Talent, Readiness, and Change Adoption * Partner with the OEM and DGM to recruit, interview, and onboard tax office associates.

H&R Block

Team Leader

Austin, TX · On-site

... client engagement - to build durable client relationships. Support Talent, Readiness, and Change Adoption * Partner with the OEM and DGM to recruit, interview, and onboard tax office associates.

H&R Block

Team Leader

Pflugerville, TX · On-site

... client engagement - to build durable client relationships. Support Talent, Readiness, and Change Adoption * Partner with the OEM and DGM to recruit, interview, and onboard tax office associates.

H&R Block

Team Leader

Round Rock, TX · On-site

... client engagement - to build durable client relationships. Support Talent, Readiness, and Change Adoption * Partner with the OEM and DGM to recruit, interview, and onboard tax office associates.

PIMCO

Senior Associate, Digital Product Manager

Austin, TX · On-site

$125K - $165K/yr

Within this group, PIMCO Pro is the firm's digital platform for client engagement, analytics, and account servicing. We are seeking a Senior Associate, Digital Product Manager to join the PIMCO Pro ...

H&R Block

Team Leader

Taylor, TX · On-site

... client engagement - to build durable client relationships. Support Talent, Readiness, and Change Adoption * Partner with the OEM and DGM to recruit, interview, and onboard tax office associates.

PIMCO

Senior Associate, Digital Product Manager

Austin, TX · On-site

$125K - $165K/yr

Within this group, PIMCO Pro is the firm's digital platform for client engagement, analytics, and account servicing. We are seeking a Senior Associate, Digital Product Manager to join the PIMCO Pro ...

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Showing results 41-60

All JobsClient Engagement Associate JobsClient Engagement Associate Jobs in Austin, TX

Client Engagement Associate information

See Austin, TX salary details

$22.8K

$46.5K

$71.9K

How much do client engagement associate jobs pay per year?

As of Aug 15, 2026, the average yearly pay for client engagement associate in Austin, TX is $46,549.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $55,000.00 per year, depending on experience, location, and employer.

What are some common challenges a client engagement associate may face when managing multiple client accounts?

Client Engagement Associates often juggle several client accounts simultaneously, which can present challenges such as prioritizing tasks, maintaining clear communication, and ensuring timely follow-ups. Balancing client expectations while meeting internal deadlines requires strong organizational skills and adaptability. It's important to develop effective time management strategies and leverage CRM tools to stay organized and responsive. Additionally, proactively addressing client concerns can help build trust and foster long-term relationships.

What are the key skills and qualifications needed to thrive as a client engagement associate?

To thrive as a Client Engagement Associate, you need strong communication, relationship-building, and problem-solving skills, typically supported by a bachelor's degree in business, marketing, or a related field. Familiarity with CRM software, project management tools, and customer analytics platforms is often important. Exceptional interpersonal skills, adaptability, and a proactive attitude help you stand out in client interactions. These competencies are crucial for fostering client satisfaction, building long-term partnerships, and driving business growth.

What is the difference between Client Engagement Associate vs Customer Service Representative?

AspectClient Engagement AssociateCustomer Service Representative
Required CredentialsTypically a bachelor's degree in business, marketing, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, client meetings, account managementCall centers, retail, or online support platforms
Employer & Industry UsageFinancial services, consulting, corporate sectorsRetail, telecommunications, hospitality
Common Search & ComparisonFocuses on building long-term client relationships and engagement strategiesPrimarily addresses customer inquiries and resolves issues

The main difference is that a Client Engagement Associate concentrates on fostering ongoing relationships and strategic engagement with clients, often in a professional or corporate setting. In contrast, a Customer Service Representative handles immediate customer inquiries and support, typically in retail or call center environments. Both roles require strong communication skills but serve different purposes within their industries.

What is a client engagement associate?

A Client Engagement Associate is a professional responsible for building and maintaining strong relationships with clients to ensure their satisfaction and loyalty. They act as the primary point of contact, addressing client needs, resolving concerns, and supporting account management activities. Their role often includes onboarding new clients, providing updates on products or services, and coordinating with internal teams to deliver exceptional client experiences.

What are the most commonly searched types of Client Engagement jobs in Austin, TX?

The most popular types of Client Engagement jobs in Austin, TX are:

What cities near Austin, TX are hiring for Client Engagement Associate jobs?

Cities near Austin, TX with the most Client Engagement Associate job openings:

Client Engagement Associate jobs near you
Infographic showing various Client Engagement Associate job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 12% Part Time, and 7% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $46,549 per year, or $22.4 per hour.

Team Leader

H&R Block

Austin, TX • On-site

Full-time

Posted 9 days ago

Job description

About the Role
Reporting to the Office Experience Manager (OEM), you translate directions from the OEM and District General Manager into disciplined daily execution, coaching, and behaviors. You lead a team of Tax Advisors and Client Service Professionals (CSPs), coordinate with the Client Care Specialist (CCS) team, and drive adoption of the client experience - all while accelerating your office's seasonal tax business.
You'll begin working a flexible part-time schedule in the fall as you ramp up for the busy tax season, then transition to an expanded tax season schedule from January through April, including evening and weekend hours as needed. This role is not remote and requires you to work in-person.
Deliver and Reinforce the Consultative Client Experience
  • Own the daily delivery of consultative client experience within your office, ensuring execution with discipline on every appointment.
  • Model consultative, client-centric behaviors in your own client interactions and set the standard for the team.
  • Serve as the on-site point of contact for escalated client service concerns, resolving with sound judgment and follow-through.
  • Conduct client walk/talks and exit conversations to gather real-time feedback, and translate insights into coaching for Tax Advisors, CSPs, and corporate partners.

Coach and Develop the In-Office Team
  • Serve as the front-line coach for Tax Advisors, using a Coaching Roadmap to observe client interactions, identify opportunity drivers (knowledge, skill, will), and land specific, actionable commitments.
  • Coach and develop CSPs on client-facing professionalism, scheduling discipline, and support of the CCS/TA handoff.
  • Anchor coaching on one high-impact behavior at a time; prepare for and protect coaching time from interruptions.
  • Recognize and reinforce strong consultative behaviors; address performance or behavior gaps with timely, direct feedback.

Lead Daily Office Operations and Execution
  • Manage day-to-day office operations, workflow, and client flow, including appointment scheduling, capacity, conflicts, and walk-in coverage.
  • Create and maintain associate work schedules and ensure accurate timekeeping and overtime management.
  • Lead daily huddles and communicate essential information, priorities, and recognition to associates.
  • Ensure office-level tests, new processes, and technology are implemented as designed.

Drive Office-Level Growth and Client Outcomes
  • Partner with the Office Experience Manager (OEM) and District General Manager (DGM) to execute the office-level growth plan, including client count, revenue, conversion, and service standards targets.
  • Reinforce ongoing support behaviors - mid-year check-ins, future appointments, and year-round client engagement - to build durable client relationships.

Support Talent, Readiness, and Change Adoption
  • Partner with the OEM and DGM to recruit, interview, and onboard tax office associates.
  • Own seasonal readiness inside the office - associate certification, training completion, and adoption of new operating expectations.
  • Lead the team through change with empathy and clarity, managing resistance from experienced associates by reinforcing the "why" and modeling new behaviors.
  • Conduct timely performance conversations and partner with the OEM and Associate Relations Center to address performance concerns.

Required Qualifications
  • People management experience, with a demonstrated ability to grow, develop, and hold associates accountable in a service or retail environment.
  • Strong client-centric mindset with a commitment to delivering differentiated, consultative client experience.
  • Demonstrated coaching capability - comfort observing performance, giving direct feedback, and driving behavior change.
  • Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision.
  • Strong interpersonal and communication skills, including the ability to lead difficult conversations with clients and associates professionally.
  • Data fluency - comfort interpreting KPI, survey and coaching data to inform daily priorities and coaching focus.
  • Computer proficient with the ability to use MS Office, Teams, and office systems (Appointment Manager, Dimensions, Work Center, Copilot/Sidekick).
  • Passionate, determined, and resilient with a customer-centric mindset.
  • Able to work a flexible work schedule and flexibility in work assignments based on business needs.
  • High school diploma / GED / equivalent required

Preferred Qualifications
  • Comfort operating in test-and-learn environments - adapting execution based on feedback while maintaining operational discipline and standards.

Why work for us
At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we've led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.
That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.
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