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Client Engagement Associate Jobs in Houston, TX (NOW HIRING)

alliantgroup, LP

Client Retention Associate

Houston, TX · On-site

Client Retention Associate As a client retention associate, you will gain a strong foundation in ... You will participate in client engagement discussions and learn about a wide variety of industries ...

alliantgroup, LP

Client Retention Associate

Houston, TX · On-site

As a Client Retention Associate , you will gain a strong foundation in specific industries and tax ... You will participate in client engagement discussions and learn about a wide variety of industries ...

alliantgroup, LP

Client Retention Associate

Houston, TX · On-site

As a Client Retention Associate , you will gain a strong foundation in specific industries and tax ... You will participate in client engagement discussions and learn about a wide variety of industries ...

Alphabe Insight

Client Service Associate

Houston, TX · On-site

$49K - $54K/yr

Client Service Associate Catch Vibe Voice is a forward-thinking communications and client-engagement firm dedicated to delivering exceptional business solutions. We focus on helping organizations ...

Alphabe Insight Inc

Client Service Associate

Houston, TX · On-site

$49K - $54K/yr

Company Description Catch Vibe Voice is a forward-thinking communications and client-engagement ... We are seeking a motivated and detail-oriented Client Service Associate to join our team in Houston ...

King and Spalding LLP

Client Contracts Attorney

Houston, TX · On-site +1

$145K - $160K/yr

Review all outside counsel guidelines and other client-drafted engagement terms, non-disclosure agreements (NDAs), Business Associate Agreements, terms associated with Requests for Proposals (RFPs ...

ABGi

Senior Associate

Houston, TX · Hybrid

$76K - $94K/yr

Mentor and develop Associate-level team members in partnership with senior leadership ... Solid understanding of R&D tax credit qualification processes and client engagement best practices.

Huntington

Public Finance Associate

Houston, TX · On-site

$110K - $140K/yr

Client Engagement: Serve as a point of contact across internal teams and external clients; partner with Public Finance, Relationship Management, and Capital Markets teams to deliver solutions

Huntington

Public Finance Associate

Houston, TX · On-site

$110K - $140K/yr

Client Engagement: Serve as a point of contact across internal teams and external clients; partner with Public Finance, Relationship Management, and Capital Markets teams to deliver solutions

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Client Engagement Associate information

See Houston, TX salary details

$22K

$44.8K

$69.2K

How much do client engagement associate jobs pay per year?

As of Aug 13, 2026, the average yearly pay for client engagement associate in Houston, TX is $44,848.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,400.00 and $53,000.00 per year, depending on experience, location, and employer.

What are some common challenges a client engagement associate may face when managing multiple client accounts?

Client Engagement Associates often juggle several client accounts simultaneously, which can present challenges such as prioritizing tasks, maintaining clear communication, and ensuring timely follow-ups. Balancing client expectations while meeting internal deadlines requires strong organizational skills and adaptability. It's important to develop effective time management strategies and leverage CRM tools to stay organized and responsive. Additionally, proactively addressing client concerns can help build trust and foster long-term relationships.

What are the key skills and qualifications needed to thrive as a client engagement associate?

To thrive as a Client Engagement Associate, you need strong communication, relationship-building, and problem-solving skills, typically supported by a bachelor's degree in business, marketing, or a related field. Familiarity with CRM software, project management tools, and customer analytics platforms is often important. Exceptional interpersonal skills, adaptability, and a proactive attitude help you stand out in client interactions. These competencies are crucial for fostering client satisfaction, building long-term partnerships, and driving business growth.

What is the difference between Client Engagement Associate vs Customer Service Representative?

AspectClient Engagement AssociateCustomer Service Representative
Required CredentialsTypically a bachelor's degree in business, marketing, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, client meetings, account managementCall centers, retail, or online support platforms
Employer & Industry UsageFinancial services, consulting, corporate sectorsRetail, telecommunications, hospitality
Common Search & ComparisonFocuses on building long-term client relationships and engagement strategiesPrimarily addresses customer inquiries and resolves issues

The main difference is that a Client Engagement Associate concentrates on fostering ongoing relationships and strategic engagement with clients, often in a professional or corporate setting. In contrast, a Customer Service Representative handles immediate customer inquiries and support, typically in retail or call center environments. Both roles require strong communication skills but serve different purposes within their industries.

What is a client engagement associate?

A Client Engagement Associate is a professional responsible for building and maintaining strong relationships with clients to ensure their satisfaction and loyalty. They act as the primary point of contact, addressing client needs, resolving concerns, and supporting account management activities. Their role often includes onboarding new clients, providing updates on products or services, and coordinating with internal teams to deliver exceptional client experiences.
What are the most commonly searched types of Client Engagement jobs in Houston, TX? The most popular types of Client Engagement jobs in Houston, TX are:
What cities near Houston, TX are hiring for Client Engagement Associate jobs? Cities near Houston, TX with the most Client Engagement Associate job openings:
Client Engagement Associate jobs near you
Infographic showing various Client Engagement Associate job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 10% Part Time, and 6% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $44,848 per year, or $21.6 per hour.

Principal Associate, Process Manager - Client Engagement & Issue Resolution

Capital One

Houston, TX • On-site

Full-time

Re-posted 2 days ago

Capital One rating

7.7

Company rating: 7.7 out of 10

Based on 146 frontline employees who took The Breakroom Quiz

91st of 171 rated banks

Job description

Principal Associate, Process Manager - Client Engagement & Issue Resolution

As a Process Manager (Principal Associate) at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time. You will play a key role in delivering processes that directly impact the company's bottom line, serving as the critical link between customer feedback, payment experiences, and product enhancement.

We are seeking dedicated, disciplined process professionals who are naturally curious and possess exceptional critical thinking skills. You should have a relentless drive to resolution and a genuine desire to make a positive impact on the customer experience. This role requires a blend of analytical rigor, technical aptitude, and strategic communication. If you love digging into the details, leaning on AI to solve complex problems, and collaborating across teams to negotiate the best outcomes, this is an excellent opportunity to continue your career in Process Management.

Key Responsibilities

  • Complaint Identification & AI Automation: Sift through customer emails and ServiceNow tickets to proactively flag potential complaints and systemic issues within the payments ecosystem. Devise, build, or utilize AI automation flows to streamline this intake and deep root cause analysis process.

  • Remediation & Project Management: Perform hands-on remediation work and drive comprehensive forward-moving plans. This includes rigorous project management of remediation activities, active stakeholder management, adhering to strict timelines, identifying and removing blockers, and ensuring the overall success of the project. Engage in active discussions with cross-functional stakeholders to negotiate the best possible outcomes for the business and the customer.

  • Strategic Prioritization: Log identified anomalies into our Governance, Risk, and Compliance (GRC) application or translate systemic problems into quantified business cases (calculating $ value and business impact) for product improvement prioritization.

  • Data-Driven Insights & Incremental Improvements: Access and analyze complaint data to glean actionable insights. Use these findings to drive process enhancements and make continuous, incremental improvements to the customer payment experience.

  • Intake Tool Optimization: Audit and evaluate our current client engagement and intake tools. Design and implement improvements to how engagements and complaints are logged to ensure data accuracy, transparency, and operational efficiency.

  • Process Oversight & Documentation: Lead and own the oversight of process improvement work. Develop and maintain formal process documentation, including procedures and process flow diagrams.

  • Leadership: Act as a subject matter expert, effectively partnering with project customers to clarify needs and provide appropriate solutions.

Basic Qualifications

  • High School Diploma, GED, or equivalent certification

  • At least 3 years of experience in Project Management, Process Management, or Process Engineering, including experience in data analysis

  • At least 3 years of experience in complaint resolution, issue remediation, or operational risk mitigation

  • At least 2 years of experience with the payments ecosystem and customer payment experience.

Preferred Qualifications

  • Bachelor's degree in Business, Operations, or a related field, or equivalent military experience.

  • Certification in Lean, Agile, Six Sigma, Business Process Management, or Project Management.

  • Experience utilizing ServiceNow, GRC applications, or similar enterprise workflow/risk tools, and constructing quantified business business cases (including ROl/financial impact) or performing root-cause analysis.

  • Experience building or utilizing Al automation tools, such as Google Gemini, for workflow optimization or data analysis.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $98,900 - $112,900 for Principal Process Manager



Houston, TX: $98,900 - $112,900 for Principal Process Manager


McLean, VA: $108,900 - $124,300 for Principal Process Manager


Richmond, VA: $98,900 - $112,900 for Principal Process Manager







Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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