Client Development Coordinator Jobs in Maryland (NOW HIRING)

Position Title: Development Coordinator

Department: Development & Communications

Reports to: Director of Development & Communications

Employment Status: Full-Time

FLSA Status: Exempt

Salary: $53,000 - $58,000

POSITION SUMMARY

The Development Coordinator will support fundraising strategy and operations for IW's Development & Communications team with primary responsibility for the management of donor data systems, vendor partnership coordination, coordination of IW's donation and acknowledgement processes, tracking of department expenses, and support of fundraising events, campaigns, and other activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Fundraising Campaign Assistance
  • Process incoming donations daily, including providing correct codes to Finance
  • Coordinate printing and mail vendor(s) for at least three yearly campaigns, and pop-up campaigns as needed
  • Prepare timely acknowledgement letters and update acknowledgement letters quarterly
• Donation Processing:
  • Process donation reports monthly, including providing correct codes to Finance
• Manage Nation-wide Charitable Registration Vendor Relationship
  • Coordinate across Office of CEO and Finance to maintain nation-wide compliance
  • Operate as first point of contact for IW for Secretary of State offices
  • Process invoices in a timely manner for Office of Chief of Staff
• Reporting and Data Maintenance
  • Maintain excellent records in CRM, including task creation and management
  • Provide weekly reports to relevant departments
  • Support the development of standardized or customized donor reports, as requested
  • Provide data for Director's monthly reports to IW Board of Directors Development Committee
  • Provide monthly reports across donation processors to Finance Office
  • Import in-kind donors from across IW programs into CRM on a monthly basis
  • Assist Manager of Individual & Community Giving with monthly reconciliation with Finance records
• "Event in a Box', Supply, and Event Management
  • Prepare (sometimes deliver/retrieve) supplies needed for public and internal-IW events to ensure successful events and branding consistency
  • Process relevant data post-event in a timely manner
  • Work across departments to staff public IW events
  • Coordinate with Operations and relevant Program Directors to maintain adequate supplies across IW locations (ex/ letterhead)
  • Process supply requests on behalf of Development and Communications Team
  • Assist with organizing events and tours to ensure smooth and successful events
• Public Profile Management
  • Answer main department email, phone, and mail to address general inquiries from donors, forwarding to other team members when needed
  • Maintain IW's profile on charity reviewer websites (ex. Candid, Charity Navigator)
• Development and Communications Department Administration
  • Prepare and coordinate team meetings
  • Facilitate educational sessions across departments
  • Manage calendars: Communications, Grants, Campaign, Events and Tours, as needed
  • Vendor Management
    • Process invoices and submit them to Director in a timely manner
    • Process new vendors in conjunction with Office of Finance
    • Maintain IW's Business Reply Mail Permits with USPS
    • Liaison with print and mailing vendors for quarterly newsletter and other regular Communications projects
  • Departmental Budget
    • Draft expense budget in collaboration with Director based on goals from team members
    • Maintain campaign specific budgets
    • Track department expenses and apprise Director of spend rate
    • Reconcile with Finance records
    • Maintain record of gift cards received and report to Finance Office monthly
  • Workplace Giving
    • Provide coding and reports to Finance Office as needed

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Strong organizational skills that reflect an ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
• Strong interpersonal skills.
• Demonstrated proactive approaches to problem-solving with strong decision-making capability.
• Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround.
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response.
• Highly resourceful team player with the ability to work independently.
• Must be available for occasional after-hours and weekend support.
• Experience using a CRM tool such as Bloomerang or Salesforce and an understanding of data accuracy within such a program.
• Strong experience in Microsoft Office Suite especially Outlook, and Calendar.
• Demonstrated experience organizing virtual meetings, e.g., Microsoft Teams and Zoom.
• Experience with data analysis and visualization tools such as Excel and Power Point.
• An ability to design and edit graphic presentations and materials using cloud-based publishing software (i.e., Canva).

EDUCATION AND EXPERIENCE

• Minimum 2 years' experience in an office setting required.
• Minimum 1-2 years of experience in a fundraising, development, or demonstrably similar role.
• High School Diploma or GED required.
• Associate or bachelor's degree in a relevant field preferred.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

BENEFITS

Interfaith Works offers a comprehensive benefits package for its employees. Employees receive 14 paid holidays and 21 days of PTO. Benefits for full-time employees, those who work 30 hours per week or more, include access to subsidized medical, dental, and vision costs for employees and their families; employer paid long-term disability insurance as well as life and AD&D insurance. Employees have the option to purchase supplemental benefits that are fully portable, including short-term disability insurance, critical illness insurance, and more. All employees regardless of full or part time status have access to an Employee Assistance Program (EAP) at no cost to them.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

TO APPLY

Interested candidates must submit a resume with their application to be considered. Applicants must apply through this LINK to apply. Please send any questions about the application process to hr@iworksmc.org.

Interfaith Works is an equal opportunity employer which values diversity, equity, and inclusion. We are committed to a continued focus on equitable hiring, training, promotional practices, and policies. We are a drug-free workplace and comply with ADA regulations, as applicable.