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Client Delivery Engineer Jobs (NOW HIRING)

Thrive

Client Delivery Manager

Manhattan, NY · On-site

$60K - $75K/yr

Our corporate culture, engineering talent, customer-centric approach, and focus upon "next ... Position Overview The Client Delivery Manager (CDM) is a customer-facing role responsible for ...

Jade Global

Client Delivery Director

San Jose, CA · On-site

Bachelor's degree in Engineering, Information Technology, or a related field; MBA preferred. * 8+ years of experience in IT services delivery, including 3+ years in a client-facing delivery ...

Asynchrony Labs

Delivery Engineer

Saint Louis, MO · On-site

Delivery Engineers are responsible for spreading the knowledge, ideas, and hands-on implementation ... You are responsible for ensuring that the Delivery team and client understand the operational ...

Thrive

Client Delivery Manager

New York, NY · On-site

$60K - $75K/yr

Our corporate culture, engineering talent, customer-centric approach, and focus upon "next ... Position Overview The Client Delivery Manager (CDM) is a customer-facing role responsible for ...

NTT Data, Inc.

Client Delivery Manager

Your role at a glance As a Client Delivery Manager, you will be responsible for enabling on-time ... University degree or equivalent qualification, preferably in business administration, engineering ...

NTT Data, Inc.

Client Delivery Manager

Your role at a glance As a Client Delivery Manager, you will be responsible for enabling on-time ... University degree or equivalent qualification, preferably in business administration, engineering ...

NTT Data, Inc.

Client Delivery Manager

Your role at a glance As a Client Delivery Manager, you will be responsible for enabling on-time ... University degree or equivalent qualification, preferably in business administration, engineering ...

Jade Global

Client Delivery Director

San Jose, CA · Hybrid

Bachelor's degree in Engineering, Information Technology, or a related field; MBA preferred. * 8+ years of experience in IT services delivery, including 3+ years in a client-facing delivery ...

iCapital

Client Delivery Specialist

Salt Lake City, UT · On-site

$75K - $85K/yr

About the Role iCapital is looking for a Client Delivery Specialist Associate to join the Data ... Basic knowledge of database concepts, and any type of programming * Working knowledge of Photoshop ...

CEI

Client Delivery Partner - Disney

Orlando, FL · On-site

AI - AI Engineering, IT Solutions/Consulting, & Enterprise Technology Services Job Title : Client Delivery Partner - Disney Location : Hybrid in Orlando, FL Work Schedule/Shift : Monday to Friday ...

CEI

Client Delivery Partner - Disney

Orlando, FL · On-site

AI - AI Engineering, IT Solutions/Consulting, & Enterprise Technology Services Job Title Client Delivery Partner - Disney Location Hybrid in Orlando, FL Work Schedule/Shift Monday to Friday, Standard ...

DataVisor

Delivery Engineer - Canada

Delivery Engineer We are seeking a Delivery Engineer to join our Delivery team ... The ideal candidate will lead client communications and drive end-to-end project delivery, while ...

CEI

AI - AI Engineering, IT Solutions/Consulting, & Enterprise Technology Services Job Title Client Delivery Partner - Disney Location Hybrid in Orlando, FL Work Schedule/Shift Monday to Friday, Standard ...

Amarina Search Partners LLC

Client Delivery Associate

$17.50 - $20.25/hr

You'll work directly with company leadership as well as Product and Engineering, gaining ... client needs, and successful delivery workflows into scalable product capabilities. * Manage ...

Prophecy Technologies

IAM Engineer

Minneapolis, MN · On-site

This urgent requirement is for an IAM Client Delivery Engineer with 5 to 8 years of experience, focusing on implementing and managing Identity and Access Management solutions. The role demands strong ...

Amarina Search Partners LLC

Client Delivery Associate

$17.50 - $20.25/hr

You'll work directly with company leadership as well as Product and Engineering, gaining ... client needs, and successful delivery workflows into scalable product capabilities. * Manage ...

Bloom Energy

Sr. Manager, Client Delivery

San Jose, CA · On-site

$149K - $214K/yr

Sr. Manager, Client Delivery Bloom Energy, a solid oxide fuel cell company, is looking for a Sr. ... Engineering, Regulatory, Legal, Installations, and Finance teams to ensure we deliver our solutions ...

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Client Delivery Manager

Manhattan, NY • On-site

Thrive
See more jobs at Thriveexternal

$60K - $75K/yr

Other

Re-posted 10 days ago

Job description

About us

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

Position Overview

The Client Delivery Manager (CDM) is a customer-facing role responsible for building strategic relationships and driving measurable success outcomes for Thrive clients. The CDM serves as the primary point of contact for assigned accounts, ensuring that clients realize full value from contracted services while managing contract P&L and identifying growth opportunities. The ideal candidate combines ITIL/ITSM expertise with strong business acumen and a passion for customer success.

Location

Remote / Hybrid (travel to client sites)

Understands Customer Business Problems
  • Build strategic relationships with key client stakeholders
  • Identify current pain points and desired outcomes affected by services under contract
  • Provide measurable value to the customer (Value Realization)
Drive Customer Success Outcomes
  • Solve complex customer problems by partnering with Thrive resources to meet customer expectations
  • Help customers optimize utilization of existing and available products and/or services
  • Ensure best practice adoption across the customer environment
  • Lead future lifetime value through higher product adoption, customer satisfaction, and overall health scores (including advocacy and reference-ability)
  • Manage contract P&L to deliver to expectations and improve year over year
  • Expand revenue in accounts through opportunity identification
  • Prepare and drive successful contract renewals
  • Ideal candidate would have a strong mixture of ITIL and business acumen leaning on ITIL as the foundation
Oversee Activities
  • Manage customer onboarding activities
  • Facilitate training and enablement
  • Drive customer advocacy initiatives
  • Manage and resolve escalations promptly
Tools
  • ServiceNow Platform
  • CustomerGauge
Key Performance Indicators (KPIs)
  • NPS / CSAT
  • Retention
  • NRR / GRR (FY27)
  • Engagement (account activity, executive/POC engagement)
Qualifications
  • Customer relationship management
  • Business operations
  • Change management (end-to-end)
  • Process improvement
  • Project management (scoping, planning, milestone tracking, documentation)
  • Risk management
Attributes
  • Customer-centric attitude and proactive approach
  • Team player: capable of working with and across functional teams
  • Results oriented: takes accountability as customer advocate and Thrive business owner
  • Digitally fluent: understands basic AI and workflow principles
  • Active listener: attentive to both customer and internal partners
  • Learning agility: willing to advance current knowledge level
Experience
  • 5+ years of digital experience as a CDM (Managed Services experience a plus)
  • Strong general business acumen (financial/P&L acumen a plus)
  • ITIL/ITSM, Lean Six Sigma, and other relevant industry certifications
  • College degree preferred in a related field or commensurate work experience
  • General understanding of technology and managed services
Desired Behaviors
  • Teamwork: works well across customer and Thrive environments
  • Adaptability: embraces constant change
  • Honest and high integrity
  • Strong work ethic (dependable, confident)
  • Willingness to learn and continuously improve
  • Willingness to lean in (run to the fire)
  • Ownership and accountability
  • Initiative: proactive – acts without waiting to be told
Added Skills That Will Help
  • Agile methodology
  • Six Sigma
Base Salary Range

$60,000-75,000 (bonus eligible)

Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.

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