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Client Customer Manager Jobs in Montana (NOW HIRING)

Globe Life: Moore Organizations

... ◾Build and manage your own client portfolio with guidance from experienced mentors ◾Track ... customer service, or peer mentoring is a plus

New

Globe Life: Moore Organizations

... ◾Build and manage your own client portfolio with guidance from experienced mentors ◾Track ... customer service, or peer mentoring is a plus

Globe Life: Moore Organizations

... ◾Build and manage your own client portfolio with guidance from experienced mentors ◾Track ... customer service, or peer mentoring is a plus

Globe Life: Moore Organizations

... ◾Build and manage your own client portfolio with guidance from experienced mentors ◾Track ... customer service, or peer mentoring is a plus

New

Globe Life: Moore Organizations

... ◾Build and manage your own client portfolio with guidance from experienced mentors ◾Track ... customer service, or peer mentoring is a plus

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All JobsClient Customer JobsClient Customer Manager JobsClient Customer Manager Jobs in Montana

Client Customer Manager information

What does a client customer manager do?

A Client Customer Manager is responsible for maintaining and developing relationships with a company’s clients to ensure their needs are met and they remain satisfied with the services or products provided. Their duties typically include acting as the main point of contact for clients, resolving issues, coordinating with internal teams, and identifying opportunities to upsell or improve service. They play a crucial role in client retention and often work to build long-term partnerships that benefit both the client and the company.

What are the key skills and qualifications needed to thrive as a client customer manager?

To thrive as a Client Customer Manager, you need strong relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or a related field. Familiarity with CRM software like Salesforce and proficiency in data analysis tools are typically required. Excellent communication, negotiation, and emotional intelligence help build trust and effectively address client needs. These skills are crucial for maintaining long-term client satisfaction, driving business growth, and ensuring successful client partnerships.

How does a client customer manager typically collaborate with other departments to ensure client satisfaction?

As a Client Customer Manager, you will frequently work cross-functionally with teams such as sales, product development, and customer support to address client needs and resolve issues efficiently. Regular meetings and open communication channels are common practices to keep everyone aligned on client objectives and project statuses. This collaboration not only ensures a seamless client experience but also provides you with valuable insights into different business areas, fostering both professional growth and a broader understanding of the company’s operations.

What is the difference between Client Customer Manager vs Customer Service Representative?

AspectClient Customer ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer relationship managementHigh school diploma or equivalent, on-the-job training
Work EnvironmentOffice setting, client meetings, account managementCall centers, retail, online support
Employer & IndustryBusinesses across industries, especially B2B sectorsRetail, telecom, hospitality, service industries
Search & Comparison IntentUnderstanding account management roles, client relationsCustomer support, issue resolution

The main difference is that a Client Customer Manager focuses on maintaining and growing client accounts, often working directly with clients to ensure satisfaction and long-term relationships. In contrast, a Customer Service Representative primarily handles customer inquiries and resolves issues, typically in a support capacity. Both roles require strong communication skills, but the Client Customer Manager usually has more responsibilities related to account strategy and client retention.

Is a client customer manager a good job?

A client customer manager is a role focused on maintaining relationships with clients, ensuring their needs are met, and supporting business retention. It often requires strong communication, problem-solving skills, and familiarity with customer management tools. The job can offer stable employment and opportunities for advancement in customer service or account management fields.

What are the duties of a client customer manager?

A client customer manager is responsible for maintaining and strengthening relationships with clients, understanding their needs, and ensuring high levels of customer satisfaction. They often handle communication, resolve issues, coordinate services, and may use customer relationship management (CRM) tools to track interactions and account details.

What cities in Montana are hiring for Client Customer Manager jobs?

Cities in Montana with the most Client Customer Manager job openings:

Client Customer Manager jobs near you

Client Success Manager

Zoot Enterprises, Inc.

Bozeman, MT • On-site

Full-time

Posted 7 days ago

Job description

Client Success Manager
Location: Bozeman, MT, 59718
Job Description:
The Client Success Manager (CSM) is dedicated to ensuring Zoot's clients achieve their desired outcomes while maximizing the value of Zoot's product and services with a focus on revenue maintenance and revenue growth targets. The CSM will work with assigned clients to identify new opportunities, client goals, establish KPIs then work with Zoot teams to ensure goals are met .The CSM position is fast paced and ever changing, requiring flexibility, self-initiative, and regular management of changing priorities.
For over 30 years, Zoot Enterprises has been a global provider of advanced origination, acquisition, and decision management solutions. Our customer-centric tools and services enable Zoot's clients to add value and differentiation, while providing nimble, scalable solutions for specific business objectives. Zoot provides a cloud based, secure processing environment. We offer tailored data driven decisioning technology solutions that empower our clients to streamline processes, increase flexibility and efficiency, accelerate growth, while accessing hundreds of cutting-edge data sources to help reduce risk.
Key Responsibilities
  1. Work in tandem with Zoot's sales, marketing and platform delivery teams, develop and maintain strong relationships with assigned clients, including primary stakeholders and decision-makers, and prioritize client satisfaction and revenue growth while creating a seamless client experience.
  2. Play a critical part in go to market activities by capturing client feedback and executing customer campaigns
  3. Develop and execute account strategies and account plans for assigned accounts.
  4. Demonstrate empathy and understand client needs and pain points, working with appropriate Zoot teams to ensure they are properly addressed and communicated to clients.
  5. Work with clients to ensure they are gaining the most value from our product or service and create opportunities for upselling or cross-selling, be consultative
  6. Focus on client retention and growth opportunities to increase revenue and manage contracts
  7. Manage client relationships through regular check-ins, proactive outreach, and tailored communication to ensure the client is satisfied and achieving their desired goals. Develop communication strategies and plans for each assigned client as part of the account strategy and account plans.
  8. Provide ongoing support and guidance to ensure client success, including training, best practices, and industry insights.
  9. Identify and address any challenges or obstacles that may hinder client success and communicate those risks to appropriate Zoot teams.
  10. Collect and analyze client success KPIs to improve our products and services, to ensure we are exceeding expectations.
  11. Report all client activities, strategies and plan accomplishments to Zoot management through weekly reporting and account plan reviews.
  12. Maintain working knowledge of Zoot solutions and capabilities with particular emphasis on the value proposition of each in the context of assigned account and prospect business models, current industry trends, market conditions, compliance issues, and financial regulations.
  13. Other duties as assigned - it is understood that this list of major duties and responsibilities is not an inclusive list and that other duties and responsibilities, which may include helping others in the same or different departments, may be assigned by supervision.

Qualifications and Skills
  • Bachelor's degree in Business, Marketing, Communication or related field (Master's preferred).
  • 4+ years of experience in client success, customer experience, or project/account management roles.
  • Familiarity with customer success software, CRM platforms, and data reporting tools.
  • Ability to thrive in a fast-paced environment with competing priorities.

Background Check Requirement:
Ability to successfully pass background screening.
Physical Requirements:
All positions at Zoot require the ability to move about inside an office environment which includes the operation of computers and other office productivity machinery and frequently communicates with other employees, clients, vendors, and visitors. This position specifically requires long periods of sitting at a computer workstation.
Working Conditions | Work Hours | Location:
This position will take place primarily in an office setting. To optimize team performance, the workspace for this position is typically a cubicle setting in an open space environment. It is expected that exempt employees, and specifically this position, regularly and consistently report to work on-site, at Zoot headquarters, during normal business hours. Occasional nighttime and weekend work is required within the position. This position may occasionally require travel. The Client Success Manager position is fast paced and ever changing, requiring flexibility, self-initiative, and regular management of changing priorities.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job which may include helping others in the same or different departments, may be assigned by supervision. Duties, responsibilities and activities may change at any time with or without notice.

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