Client service Independently service a designated book of business, developing strong, trusting ... Manage the customer service phone line, answering inquiries and following up on issues until they ...
New
Client service Independently service a designated book of business, developing strong, trusting ... Manage the customer service phone line, answering inquiries and following up on issues until they ...
New
$126K - $154K/yr
Helping the customers and businesses we serve to make better and smarter financial decisions and ... managing the value of these relationships to the organization. Reviews and accepts new client ...
New
$126K - $154K/yr
Helping the customers and businesses we serve to make better and smarter financial decisions and ... managing the value of these relationships to the organization. Reviews and accepts new client ...
New
$150K - $350K/yr
Excel at Client Management, with the ability to grow and improve client/customer relationships, implement change, and leverage technology for competitive advantage. * Understand our competitors ...
$150K - $350K/yr
Excel at Client Management, with the ability to grow and improve client/customer relationships, implement change, and leverage technology for competitive advantage. * Understand our competitors ...
Own client relationships: Serve as the primary strategic partner for a portfolio of building ... Customer success, client consulting, solutions engineering, or account management in a data ...
Own client relationships: Serve as the primary strategic partner for a portfolio of building ... Customer success, client consulting, solutions engineering, or account management in a data ...
$95K - $105K/yr
Building runbooks and creating a learning culture * 1+ years of experience in a team lead or management position * 3+ years of experience in customer-facing roles, including client services and ...
$95K - $105K/yr
Building runbooks and creating a learning culture * 1+ years of experience in a team lead or management position * 3+ years of experience in customer-facing roles, including client services and ...
Why We're Looking for You We're looking for a Client Strategy Analyst to support our growing ... Manage a portfolio of live banking clients as their trusted partner after go-live * Conduct regular ...
Why We're Looking for You We're looking for a Client Strategy Analyst to support our growing ... Manage a portfolio of live banking clients as their trusted partner after go-live * Conduct regular ...
3PL Customer Care Representative
Louisville, KY · On-site
$14.75 - $20/hr
Manages client's customer orders according to established program business rules. Order management includes manual order entry, verification of electronically submitted orders, and execution of ...
3PL Customer Care Representative
Louisville, KY · On-site
$14.75 - $20/hr
Manages client's customer orders according to established program business rules. Order management includes manual order entry, verification of electronically submitted orders, and execution of ...
3PL Customer Care Representative
Louisville, KY · On-site
$18/hr
Manages client's customer orders according to established program business rules. Order management includes manual order entry, verification of electronically submitted orders, and execution of ...
3PL Customer Care Representative
Louisville, KY · On-site
$18/hr
Manages client's customer orders according to established program business rules. Order management includes manual order entry, verification of electronically submitted orders, and execution of ...
3PL Customer Care Representative
Louisville, KY · On-site
$18/hr
Manages client's customer orders according to established program business rules. Order management includes manual order entry, verification of electronically submitted orders, and execution of ...
3PL Customer Care Representative
Louisville, KY · On-site
$18/hr
Manages client's customer orders according to established program business rules. Order management includes manual order entry, verification of electronically submitted orders, and execution of ...
3PL Customer Care Representative
Louisville, KY · On-site
$15.25 - $21/hr
Manages client's customer orders according to established program business rules. Order management includes manual order entry, verification of electronically submitted orders, and execution of ...
3PL Customer Care Representative
Louisville, KY · On-site
$15.25 - $21/hr
Manages client's customer orders according to established program business rules. Order management includes manual order entry, verification of electronically submitted orders, and execution of ...
$13.25 - $18/hr
Area Manager, Field Operations Contract Terms: Full Time THE TEAM The Field Operations team builds ... Maintain customer contacts to enable accurate tracking and reporting * Provide high level marketing ...
New
$13.25 - $18/hr
Area Manager, Field Operations Contract Terms: Full Time THE TEAM The Field Operations team builds ... Maintain customer contacts to enable accurate tracking and reporting * Provide high level marketing ...
New
Responsible for client/customer management at all responsible projects. * Solicits Customer input to gain an intimate understanding of customer needs, problems and systems in order to provide a ...
New
Responsible for client/customer management at all responsible projects. * Solicits Customer input to gain an intimate understanding of customer needs, problems and systems in order to provide a ...
New
The Senior Client Success Specialist manages a variety of client programs from advertising ... The Performance Marketing staffare responsible foridentifyingthe buyers our customers want to reach.
The Senior Client Success Specialist manages a variety of client programs from advertising ... The Performance Marketing staffare responsible foridentifyingthe buyers our customers want to reach.
Client Services Representative
Walton, KY · On-site
$52K - $89K/yr
The Client Service Representative (CSR) will serve as a single point of contact for Radial clients. Will manage day-to-day communications between assigned client groups and Radial for all fulfillment ...
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Client Services Representative
Walton, KY · On-site
$52K - $89K/yr
The Client Service Representative (CSR) will serve as a single point of contact for Radial clients. Will manage day-to-day communications between assigned client groups and Radial for all fulfillment ...
Once a client is live, you own the ongoing execution: loads, extracts, dedupes and segment builds ... Document CRM structure: object models, custom objects and fields, picklists, record types ...
Once a client is live, you own the ongoing execution: loads, extracts, dedupes and segment builds ... Document CRM structure: object models, custom objects and fields, picklists, record types ...
$95K - $120K/yr
The Client Program Manager serves as the primary point of contact for a strategic global customer ... This position is best suited for a customer focused leader with experience managing strategic ...
$95K - $120K/yr
The Client Program Manager serves as the primary point of contact for a strategic global customer ... This position is best suited for a customer focused leader with experience managing strategic ...
Plan, oversee, and advise on client customer insights and strategic priorities. * Provide strategic ... Bachelor's degree in business, project management, or related field. * Minimum 5 years of ...
Plan, oversee, and advise on client customer insights and strategic priorities. * Provide strategic ... Bachelor's degree in business, project management, or related field. * Minimum 5 years of ...
$175K - $343K/yr
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology ... to work at a client, customer, or partner location, you may be required to show proof of ...
$175K - $343K/yr
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology ... to work at a client, customer, or partner location, you may be required to show proof of ...
Represent Driven Brands professionally in all client, customer, or public interactions Requirements & Qualifications * Proven track record in sales or account management, strong interpersonal and ...
Represent Driven Brands professionally in all client, customer, or public interactions Requirements & Qualifications * Proven track record in sales or account management, strong interpersonal and ...
Client Relations Manager
Louisville, KY · On-site
Client Relations Manager (CRM) - St.Louis area We are looking for a Client Relations Manager (CRM) for the St.Louis area. The CRM will be the first point of customer contact and will build and ...
Client Relations Manager
Louisville, KY · On-site
Client Relations Manager (CRM) - St.Louis area We are looking for a Client Relations Manager (CRM) for the St.Louis area. The CRM will be the first point of customer contact and will build and ...
Client Customer Manager information
What does a client customer manager do?
A Client Customer Manager is responsible for maintaining and developing relationships with a company’s clients to ensure their needs are met and they remain satisfied with the services or products provided. Their duties typically include acting as the main point of contact for clients, resolving issues, coordinating with internal teams, and identifying opportunities to upsell or improve service. They play a crucial role in client retention and often work to build long-term partnerships that benefit both the client and the company.
What are the key skills and qualifications needed to thrive as a client customer manager?
To thrive as a Client Customer Manager, you need strong relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or a related field. Familiarity with CRM software like Salesforce and proficiency in data analysis tools are typically required. Excellent communication, negotiation, and emotional intelligence help build trust and effectively address client needs. These skills are crucial for maintaining long-term client satisfaction, driving business growth, and ensuring successful client partnerships.
How does a client customer manager typically collaborate with other departments to ensure client satisfaction?
As a Client Customer Manager, you will frequently work cross-functionally with teams such as sales, product development, and customer support to address client needs and resolve issues efficiently. Regular meetings and open communication channels are common practices to keep everyone aligned on client objectives and project statuses. This collaboration not only ensures a seamless client experience but also provides you with valuable insights into different business areas, fostering both professional growth and a broader understanding of the company’s operations.
What is the difference between Client Customer Manager vs Customer Service Representative?
| Aspect | Client Customer Manager | Customer Service Representative |
|---|---|---|
| Credentials | Relevant experience, sometimes certifications in customer relationship management | High school diploma or equivalent, on-the-job training |
| Work Environment | Office setting, client meetings, account management | Call centers, retail, online support |
| Employer & Industry | Businesses across industries, especially B2B sectors | Retail, telecom, hospitality, service industries |
| Search & Comparison Intent | Understanding account management roles, client relations | Customer support, issue resolution |
The main difference is that a Client Customer Manager focuses on maintaining and growing client accounts, often working directly with clients to ensure satisfaction and long-term relationships. In contrast, a Customer Service Representative primarily handles customer inquiries and resolves issues, typically in a support capacity. Both roles require strong communication skills, but the Client Customer Manager usually has more responsibilities related to account strategy and client retention.
Is a client customer manager a good job?
A client customer manager is a role focused on maintaining relationships with clients, ensuring their needs are met, and supporting business retention. It often requires strong communication, problem-solving skills, and familiarity with customer management tools. The job can offer stable employment and opportunities for advancement in customer service or account management fields.
What are the duties of a client customer manager?
A client customer manager is responsible for maintaining and strengthening relationships with clients, understanding their needs, and ensuring high levels of customer satisfaction. They often handle communication, resolve issues, coordinate services, and may use customer relationship management (CRM) tools to track interactions and account details.
What cities in Kentucky are hiring for Client Customer Manager jobs?
Cities in Kentucky with the most Client Customer Manager job openings:
Client Manager
On-site
Venbrook Group
• 51 - 200 employees51 - 200 employees
Other
Posted yesterday
New
Job description
Client service
#J-18808-LjbffrIndependently service a designated book of business, developing strong, trusting relationships with school clients and responding to all inquiries within 24 business hours. Serve as the primary day-to-day contact for the working-level staff who run the program at each institution, typically athletic trainers, insurance office staff, student health center staff, and district and school business office staff, partnering with the Client Executive, who owns the decision-maker relationships. Conduct regular meetings and strategic reviews to discuss plan performance, address concerns, and explore opportunities to improve service. Manage day-to-day client servicing, resolving inquiries and complaints related to insurance products, policy changes, benefits, claims, and billing. Demonstrate a working understanding of routine coverages and policy terms, and explain them clearly to schools, students, and families. Build and maintain a client service calendar aligned to the academic year, so enrollment periods, waiver deadlines, and renewal milestones stay on schedule. Report to the SVP and Student Insurance leadership on account status, financial, servicing, and renewal progress as needed and upon request.
Member and claims supportManage the claims email inboxes, handling claims questions from members, customers, and providers. Manage the customer service phone line, answering inquiries and following up on issues until they are resolved. Support students and families through enrollment and waiver processes, including questions about eligibility, coverage, and deadlines. Coordinate with carriers and third-party administrators on claims research and escalation, and elevate complex matters to the Client Executive. Support the setup, testing, and ongoing maintenance of client enrollment portals.
Documentation and growthMaintain client files and records in Salesforce, AMS360, and other systems, documenting all account activity clearly enough for others to pick up. Uphold documentation, data-accuracy, and errors-and-omissions (E&O) standards across client records and member interactions. Assess and act on opportunities to develop additional account revenue by cross-selling other products in the portfolio. Stay current on student insurance products, carrier partners, and the regulatory landscape affecting school and student coverage. Perform additional duties and special projects as assigned.
TravelTravel for internal onsites and client meetings on a quarterly basis and as directed by the SVP.
What You Bring- Client service: builds trust with school partners and keeps them well served and well informed.
- Composure: handles member and provider calls with patience, including in difficult moments.
- Communication: explains coverage, claims, and policy terms clearly, in writing and by phone.
- Attention to detail and strong follow-through across many open items at once.
- Analytical and problem-solving strength, with sound judgment about when to escape.
3 to 5 years of account management experience in the insurance industry. Willing and able to work Pacific Time business hours, regardless of home location. Active Accident & Health or Life & Health license in the state of residence, required within 90 days of hire, with willingness to obtain non-resident licenses as needed. Bachelor’s degree or equivalent work experience.
Nice to Have- Background in student health.
- Spanish speaking.
- Experience with student enrollment portals or waiver administration.
- Experience supporting K-12 or higher education clients.
We’re proud to share that Venbrook has been ranked #1 on the 2025 list of Healthiest Employers in California, our 2nd year in a row being recognized!
About Venbrook Group
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Los Angeles, CA, US
Year founded
1995