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Client Communications Jobs in Massachusetts (NOW HIRING)

Citizens

PB Client Relations Associate

Boston, MA · Hybrid

$115K - $145K/yr

Manage all client communications including routine updates, inquiries, and follow-ups with professionalism and discretion. Anticipate client needs and proactively address requests before they arise.

Data Evolution, LLC.

Client Support Engineer

Boston, MA · On-site

$70 - $100/hr

Communicate clearly with clients regarding issue status, next steps, timelines, and resolution * Document troubleshooting steps, client communications, root cause, and resolution in the service ...

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Client Communications information

See Massachusetts salary details

$44.8K

$93.8K

$158.9K

How much do client communications jobs pay per year?

As of Aug 26, 2026, the average yearly pay for client communications in Massachusetts is $93,767.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,100.00 and $106,500.00 per year, depending on experience, location, and employer.

What is client communications?

Client communications refer to all forms of interaction between a business and its clients, including emails, phone calls, meetings, and digital messaging. The goal is to convey information clearly, address client needs, and build strong professional relationships. Effective client communications are crucial for ensuring customer satisfaction, facilitating project progress, and resolving any issues that may arise. Professionals in this role often act as a bridge between clients and the company, ensuring that expectations are managed and feedback is properly relayed.

What are the key skills and qualifications needed to thrive in a client communications role, and why are they important?

To excel in Client Communications, you need strong verbal and written communication abilities, attention to detail, and a background in customer service or public relations. Familiarity with CRM software, email marketing platforms, and virtual meeting tools is often required. Active listening, problem-solving, and interpersonal skills help build trust and rapport with clients. These competencies are crucial for delivering clear messaging, resolving issues efficiently, and maintaining positive client relationships.

How does a client communications specialist typically collaborate with internal teams to ensure consistent messaging?

Client Communications specialists often work closely with marketing, sales, and product teams to gather accurate information and align on messaging before communicating with clients. This collaboration ensures that all client-facing materials and responses are consistent with the company's brand and objectives. Regular meetings and the use of shared project management tools help maintain alignment and streamline feedback. This cross-functional teamwork is crucial for addressing client concerns promptly and maintaining strong relationships.

What is the difference between Client Communications vs Customer Service Representative?

AspectClient CommunicationsCustomer Service Representative
Required CredentialsCommunication skills, sometimes marketing or PR backgroundCustomer service training, communication skills
Work EnvironmentCorporate, professional settings, often B2BRetail, call centers, service industries
Employer & Industry UsageBusinesses managing client relationshipsCompanies providing direct customer support
Search & Comparison IntentUnderstanding professional client communication rolesCustomer support roles and skills

While both roles involve communication skills, Client Communications typically focuses on managing relationships with business clients in professional settings, often involving strategic messaging and branding. Customer Service Representatives primarily handle direct support and assistance to individual consumers, often in retail or call center environments. The roles differ mainly in target audience, environment, and scope of communication.

What are the most commonly searched types of Client Communications jobs in Massachusetts?

The most popular types of Client Communications jobs in Massachusetts are:

What are popular job titles related to Client Communications jobs in Massachusetts?

For Client Communications jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Client Communications jobs in Massachusetts look for?

The top searched job categories for Client Communications jobs in Massachusetts are:

Client Communications jobs near you
Infographic showing various Client Communications job openings in Massachusetts as of August 2026, with employment types broken down into 81% Full Time, 12% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 63% Physical, 3% Hybrid, and 34% Remote job distribution, with an average salary of $93,767 per year, or $45.1 per hour.

Client Communications Manager

Berkshire Bank

Pittsfield, MA • On-site

$55K - $102K/yr

Full-time

Re-posted 12 days ago

Berkshire Bank rating

6.7

Company rating: 6.7 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

137th of 172 rated banks

Job description

Officer: AVP
Division: Marketing & Communications
Department: Marketing
Reports to: Director of Corporate Marketing
Status: Exempt
Grade: 10
Salary Range: $55,588 - $102,474
Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.
Location: Pittsfield, MA or Boston, MA
Purpose/Objective:
The Client Communications Manager is responsible for managing client-facing marketing and operational communications that strengthen client engagement, promote the bank's products and services, deliver important operational information and support a best-in-class client experience. This role partners with Communications, Product Management, Operations, Digital, Compliance and business teams to create timely, relevant, and compliant marketing communications across multiple channels throughout the client lifecycle.
Key Accountabilities:
Client Communications Leadership
  • Develop and execute integrated client communications that promote banking products, services, features, and benefits leveraging digital, print, in-branch and emerging channels.
  • Serve as the primary point of contact for all client communications, providing strategic counsel on messaging, timing and distribution.
  • Collaborate with business areas and compliance to align with corporate priorities and regulatory requirements.

Digital Communications
  • Create and manage client email marketing campaigns including promotional, educational, and service-related communications.
  • Design, implement and optimize client journeys that improve onboarding, engagement, product adoption, retention, and cross-sell opportunities.
  • Develop, write, and edit client website content that promotes products, services, and capabilities while ensuring content is clear, engaging, optimized for SEO and AI and aligned with brand standards.

Content Development
  • Produce compelling, client focused, content that aligns with the bank's brand voice and business objectives.
  • Segment client audiences and personalize communications to improve relevance and campaign performance.
  • Coordinate and distribute important operational updates, service notifications, policy changes, and other client communications across communications channels.
  • Collaborate with Product Management, Digital, Compliance, and business stakeholders to ensure communications are accurate, timely, and compliant.

Performance Measurement
  • Monitor campaign performance using key metrics such as open rates, click through rates, conversions, client engagement, satisfaction and make data-informed recommendations for continuous improvement.
  • Maintain client communications calendar and coordinate multiple campaigns and priorities simultaneously.

Compliance & Risk Management
  • Ensure all communications comply with banking laws, regulations, and internal policies to mitigate risk and uphold ethical standards.

Education:
  • Bachelor's degree in Marketing, Communications, Business, English or related field or equivalent work experience

Experience:
  • 5-7 years' experience in marketing, communications, email marketing, CRM marketing or client communications
  • Knowledge of client journey mapping, marketing automation and customer relationship management (CRM) platforms
  • Banking, financial services or regulated industry experience a plus

Skills & Knowledge:
  • Exceptional writing, editing, proofreading and interpersonal skills
  • Creative, strategic, detail oriented, highly organized, and professional
  • Exceptional time management skills, ability to work under deadlines and strong attention to detail
  • Ability to analyze campaign performance and translate insights into actionable improvements
  • Client centric mindset with strong digital communications and brand management skillsets
  • Self-starter, fast learner and adaptable with ability to work independently and as part of a team
  • Strong project management, organizational and stakeholder management skills

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.

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