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Client Communications Manager Jobs in Massachusetts

Mwe

External Communications Manager

Boston, MA · On-site

$138K - $194K/yr

The External Communications Manager supports the firm's proactive and reactive public relations ... client-related communications as well as copy forthe firm website * Serve as a firm contact for ...

Mwe

Firmwide Communications Manager, Awards

Boston, MA · Hybrid

$115K - $161K/yr

The Firmwide Communications Manager, Awards leads the firm's legal awards and recognition program ... Collaborate with the Client Experience team to identify award and recognition opportunities that ...

TSNE

Manager, Strategic Communications

Boston, MA · On-site

Responsibilities The Manager, Strategic Communications, plays a key leadership role in ... This position will require you to be on-site for in-person client engagements and some meetings ...

TSNE

Manager, Strategic Communications

Boston, MA · On-site

The Manager, Strategic Communications, plays a key leadership role in strengthening TSNE's brand ... This position will require you to be on-site for in-person client engagements and some meetings ...

TSNE

Manager, Strategic Communications

Boston, MA · On-site

Responsibilities The Manager, Strategic Communications, plays a key leadership role in ... This position will require you to be on-site for in-person client engagements and some meetings ...

TSNE

Manager, Strategic Communications

Boston, MA · On-site

$102K/yr

Responsibilities The Manager, Strategic Communications, plays a key leadership role in ... This position will require you to be on-site for in-person client engagements and some meetings ...

TSNE

Manager, Strategic Communications

Boston, MA · On-site

Responsibilities The Manager, Strategic Communications, plays a key leadership role in ... client-facing messaging. * Support Advancement team efforts to integrate service marketing with ...

TSNE

Manager, Strategic Communications

Boston, MA · On-site

Responsibilities The Manager, Strategic Communications, plays a key leadership role in ... This position will require you to be on-site for in-person client engagements and some meetings ...

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Client Communications Manager information

What does a client communications manager do?

A Client Communications Manager is responsible for overseeing and coordinating all communications between a company and its clients. This role involves developing communication strategies, managing client relationships, and ensuring that information is delivered clearly and effectively. They often handle client inquiries, resolve issues, and work closely with other departments to maintain high client satisfaction. Their goal is to foster strong, long-term relationships with clients and support the company’s brand and reputation.

What are the key skills and qualifications needed to thrive as a client communications manager?

To thrive as a Client Communications Manager, you need strong written and verbal communication abilities, project management experience, and typically a degree in communications, marketing, or a related field. Familiarity with CRM software, digital communication platforms, and analytics tools is commonly required. Relationship-building, active listening, and problem-solving are standout soft skills for this role. These skills ensure effective client engagement, accurate messaging, and the ability to resolve issues, all of which are crucial for maintaining client satisfaction and business success.

How does a client communications manager typically collaborate with other departments to ensure consistent messaging?

A Client Communications Manager works closely with marketing, sales, and customer service teams to develop and maintain unified messaging across all client touchpoints. This collaboration ensures that all client-facing materials and communications reflect the company's brand and objectives. Regular meetings, shared project management tools, and coordinated strategy sessions are common practices to align efforts and avoid miscommunication. Strong interpersonal skills and a proactive approach are essential for facilitating effective cross-departmental communication.

What is the difference between Client Communications Manager vs Customer Service Manager?

AspectClient Communications ManagerCustomer Service Manager
Primary FocusManaging communication strategies with clientsOverseeing customer support and service quality
Required SkillsCommunication, PR, client relationship managementCustomer support, problem-solving, team leadership
Work EnvironmentCorporate, client-facing, marketing or PR teams

While both roles involve client interaction, the Client Communications Manager focuses on strategic communication and maintaining client relationships, often in marketing or PR contexts. The Customer Service Manager emphasizes direct support and resolving customer issues. Understanding these differences helps in choosing the right career path or job search focus.

What cities in Massachusetts are hiring for Client Communications Manager jobs?

Cities in Massachusetts with the most Client Communications Manager job openings:

Client Communications Manager jobs near you
Infographic showing various Client Communications Manager job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 11% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Client Communications Manager

Pittsfield, MA • On-site

Berkshire Bank

6.7

Company rating: 6.7 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

137th of 172 rated banks

People enjoy working here

Recommended by parents

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Learn more about Berkshire Bankexternal

$55K - $102K/yr

Full-time

Re-posted 12 days ago

Job description

Officer: AVP
Division: Marketing & Communications
Department: Marketing
Reports to: Director of Corporate Marketing
Status: Exempt
Grade: 10
Salary Range: $55,588 - $102,474
Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.
Location: Pittsfield, MA or Boston, MA
Purpose/Objective:
The Client Communications Manager is responsible for managing client-facing marketing and operational communications that strengthen client engagement, promote the bank's products and services, deliver important operational information and support a best-in-class client experience. This role partners with Communications, Product Management, Operations, Digital, Compliance and business teams to create timely, relevant, and compliant marketing communications across multiple channels throughout the client lifecycle.
Key Accountabilities:
Client Communications Leadership
  • Develop and execute integrated client communications that promote banking products, services, features, and benefits leveraging digital, print, in-branch and emerging channels.
  • Serve as the primary point of contact for all client communications, providing strategic counsel on messaging, timing and distribution.
  • Collaborate with business areas and compliance to align with corporate priorities and regulatory requirements.

Digital Communications
  • Create and manage client email marketing campaigns including promotional, educational, and service-related communications.
  • Design, implement and optimize client journeys that improve onboarding, engagement, product adoption, retention, and cross-sell opportunities.
  • Develop, write, and edit client website content that promotes products, services, and capabilities while ensuring content is clear, engaging, optimized for SEO and AI and aligned with brand standards.

Content Development
  • Produce compelling, client focused, content that aligns with the bank's brand voice and business objectives.
  • Segment client audiences and personalize communications to improve relevance and campaign performance.
  • Coordinate and distribute important operational updates, service notifications, policy changes, and other client communications across communications channels.
  • Collaborate with Product Management, Digital, Compliance, and business stakeholders to ensure communications are accurate, timely, and compliant.

Performance Measurement
  • Monitor campaign performance using key metrics such as open rates, click through rates, conversions, client engagement, satisfaction and make data-informed recommendations for continuous improvement.
  • Maintain client communications calendar and coordinate multiple campaigns and priorities simultaneously.

Compliance & Risk Management
  • Ensure all communications comply with banking laws, regulations, and internal policies to mitigate risk and uphold ethical standards.

Education:
  • Bachelor's degree in Marketing, Communications, Business, English or related field or equivalent work experience

Experience:
  • 5-7 years' experience in marketing, communications, email marketing, CRM marketing or client communications
  • Knowledge of client journey mapping, marketing automation and customer relationship management (CRM) platforms
  • Banking, financial services or regulated industry experience a plus

Skills & Knowledge:
  • Exceptional writing, editing, proofreading and interpersonal skills
  • Creative, strategic, detail oriented, highly organized, and professional
  • Exceptional time management skills, ability to work under deadlines and strong attention to detail
  • Ability to analyze campaign performance and translate insights into actionable improvements
  • Client centric mindset with strong digital communications and brand management skillsets
  • Self-starter, fast learner and adaptable with ability to work independently and as part of a team
  • Strong project management, organizational and stakeholder management skills

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.

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