Establishes and maintains client governance (cadence, stakeholders, decision rights, communications ... Manages renewals, contract administration, and change requests; negotiate scope and commercial ...
Establishes and maintains client governance (cadence, stakeholders, decision rights, communications ... Manages renewals, contract administration, and change requests; negotiate scope and commercial ...
Establishes and maintains client governance (cadence, stakeholders, decision rights, communications ... Manages renewals, contract administration, and change requests; negotiate scope and commercial ...
Establishes and maintains client governance (cadence, stakeholders, decision rights, communications ... Manages renewals, contract administration, and change requests; negotiate scope and commercial ...
Account Manager
Hilliard, OH · On-site
$76K/yr
Review company and client communications. * Manage access credentials, keys, and personnel updates ... Coordinate with Training Coordinators on operational needs. Weekly * Attend client meetings.
Account Manager
Hilliard, OH · On-site
$76K/yr
Review company and client communications. * Manage access credentials, keys, and personnel updates ... Coordinate with Training Coordinators on operational needs. Weekly * Attend client meetings.
Account Manager
Grove City, OH · On-site
$76K/yr
Review company and client communications. * Manage access credentials, keys, and personnel updates ... Coordinate with Training Coordinators on operational needs. Weekly * Attend client meetings.
Account Manager
Grove City, OH · On-site
$76K/yr
Review company and client communications. * Manage access credentials, keys, and personnel updates ... Coordinate with Training Coordinators on operational needs. Weekly * Attend client meetings.
Account Manager
Dublin, OH · On-site
$76K/yr
Review company and client communications. * Manage access credentials, keys, and personnel updates ... Coordinate with Training Coordinators on operational needs. Weekly * Attend client meetings.
Account Manager
Dublin, OH · On-site
$76K/yr
Review company and client communications. * Manage access credentials, keys, and personnel updates ... Coordinate with Training Coordinators on operational needs. Weekly * Attend client meetings.
Account Manager
Obetz, OH · On-site
$76K/yr
Review company and client communications. * Manage access credentials, keys, and personnel updates ... Coordinate with Training Coordinators on operational needs. Weekly * Attend client meetings.
Account Manager
Obetz, OH · On-site
$76K/yr
Review company and client communications. * Manage access credentials, keys, and personnel updates ... Coordinate with Training Coordinators on operational needs. Weekly * Attend client meetings.
Account Manager
Columbus, OH · On-site
$76K/yr
Review company and client communications. * Manage access credentials, keys, and personnel updates ... Coordinate with Training Coordinators on operational needs. Weekly * Attend client meetings.
Account Manager
Columbus, OH · On-site
$76K/yr
Review company and client communications. * Manage access credentials, keys, and personnel updates ... Coordinate with Training Coordinators on operational needs. Weekly * Attend client meetings.
Account Manager
Hilliard, OH · On-site
$76K/yr
Review company and client communications. * Manage access credentials, keys, and personnel updates ... Coordinate with Training Coordinators on operational needs. Weekly * Attend client meetings.
Account Manager
Hilliard, OH · On-site
$76K/yr
Review company and client communications. * Manage access credentials, keys, and personnel updates ... Coordinate with Training Coordinators on operational needs. Weekly * Attend client meetings.
Account Manager
Whitehall, OH · On-site
$76K/yr
Review company and client communications. * Manage access credentials, keys, and personnel updates ... Coordinate with Training Coordinators on operational needs. Weekly * Attend client meetings.
Account Manager
Whitehall, OH · On-site
$76K/yr
Review company and client communications. * Manage access credentials, keys, and personnel updates ... Coordinate with Training Coordinators on operational needs. Weekly * Attend client meetings.
Account Manager
Dublin, OH · On-site
$76K/yr
Review company and client communications. * Manage access credentials, keys, and personnel updates ... Coordinate with Training Coordinators on operational needs. Weekly * Attend client meetings.
Account Manager
Dublin, OH · On-site
$76K/yr
Review company and client communications. * Manage access credentials, keys, and personnel updates ... Coordinate with Training Coordinators on operational needs. Weekly * Attend client meetings.
Account Manager
Hilliard, OH · On-site
$76K/yr
Review company and client communications. * Manage access credentials, keys, and personnel updates ... Coordinate with Training Coordinators on operational needs. Weekly * Attend client meetings.
Account Manager
Hilliard, OH · On-site
$76K/yr
Review company and client communications. * Manage access credentials, keys, and personnel updates ... Coordinate with Training Coordinators on operational needs. Weekly * Attend client meetings.
Account Manager
Hilliard, OH · On-site
$76K/yr
Review company and client communications. * Manage access credentials, keys, and personnel updates ... Coordinate with Training Coordinators on operational needs. Weekly * Attend client meetings.
Account Manager
Hilliard, OH · On-site
$76K/yr
Review company and client communications. * Manage access credentials, keys, and personnel updates ... Coordinate with Training Coordinators on operational needs. Weekly * Attend client meetings.
Account Manager
Groveport, OH · On-site
$76K/yr
Review company and client communications. * Manage access credentials, keys, and personnel updates ... Coordinate with Training Coordinators on operational needs. Weekly * Attend client meetings.
Account Manager
Groveport, OH · On-site
$76K/yr
Review company and client communications. * Manage access credentials, keys, and personnel updates ... Coordinate with Training Coordinators on operational needs. Weekly * Attend client meetings.
Account Manager
Reynoldsburg, OH · On-site
$76K/yr
Review company and client communications. * Manage access credentials, keys, and personnel updates ... Coordinate with Training Coordinators on operational needs. Weekly * Attend client meetings.
Account Manager
Reynoldsburg, OH · On-site
$76K/yr
Review company and client communications. * Manage access credentials, keys, and personnel updates ... Coordinate with Training Coordinators on operational needs. Weekly * Attend client meetings.
Account Manager
Columbus, OH · On-site
$76K/yr
Review company and client communications. * Manage access credentials, keys, and personnel updates ... Coordinate with Training Coordinators on operational needs. Weekly * Attend client meetings.
Account Manager
Columbus, OH · On-site
$76K/yr
Review company and client communications. * Manage access credentials, keys, and personnel updates ... Coordinate with Training Coordinators on operational needs. Weekly * Attend client meetings.
Client Support Assistant
Kenwood, OH · On-site
$14.50 - $19.25/hr
Provide backup support for PM unit client communications as needed. Collaboration & Internal Partnership * Partner closely with the PM, Associate Portfolio Manager (APM), and/or Portfolio Management ...
Client Support Assistant
Kenwood, OH · On-site
$14.50 - $19.25/hr
Provide backup support for PM unit client communications as needed. Collaboration & Internal Partnership * Partner closely with the PM, Associate Portfolio Manager (APM), and/or Portfolio Management ...
Client Support Assistant
Cleveland, OH · On-site
$15.50 - $20.50/hr
Provide backup support for PM unit client communications as needed. Collaboration & Internal Partnership * Partner closely with the PM, Associate Portfolio Manager (APM), and/or Portfolio Management ...
Client Support Assistant
Cleveland, OH · On-site
$15.50 - $20.50/hr
Provide backup support for PM unit client communications as needed. Collaboration & Internal Partnership * Partner closely with the PM, Associate Portfolio Manager (APM), and/or Portfolio Management ...
Client Support Assistant
$15.25 - $20.50/hr
Provide backup support for PM unit client communications as needed. Collaboration amp; Internal Partnership * Partner closely with the PM, Associate Portfolio Manager (APM), and/or Portfolio ...
Client Support Assistant
$15.25 - $20.50/hr
Provide backup support for PM unit client communications as needed. Collaboration amp; Internal Partnership * Partner closely with the PM, Associate Portfolio Manager (APM), and/or Portfolio ...
Client Support Assistant
Cincinnati, OH · On-site
$15.25 - $20.50/hr
Provide backup support for PM unit client communications as needed. Collaboration & Internal Partnership * Partner closely with the PM, Associate Portfolio Manager (APM), and/or Portfolio Management ...
Client Support Assistant
Cincinnati, OH · On-site
$15.25 - $20.50/hr
Provide backup support for PM unit client communications as needed. Collaboration & Internal Partnership * Partner closely with the PM, Associate Portfolio Manager (APM), and/or Portfolio Management ...
Client Support Assistant
$15.25 - $20.25/hr
Provide backup support for PM unit client communications as needed. Collaboration amp; Internal Partnership * Partner closely with the PM, Associate Portfolio Manager (APM), and/or Portfolio ...
Client Support Assistant
$15.25 - $20.25/hr
Provide backup support for PM unit client communications as needed. Collaboration amp; Internal Partnership * Partner closely with the PM, Associate Portfolio Manager (APM), and/or Portfolio ...
Client Communications Manager information
What does a client communications manager do?
A Client Communications Manager is responsible for overseeing and coordinating all communications between a company and its clients. This role involves developing communication strategies, managing client relationships, and ensuring that information is delivered clearly and effectively. They often handle client inquiries, resolve issues, and work closely with other departments to maintain high client satisfaction. Their goal is to foster strong, long-term relationships with clients and support the company’s brand and reputation.
What are the key skills and qualifications needed to thrive as a client communications manager?
To thrive as a Client Communications Manager, you need strong written and verbal communication abilities, project management experience, and typically a degree in communications, marketing, or a related field. Familiarity with CRM software, digital communication platforms, and analytics tools is commonly required. Relationship-building, active listening, and problem-solving are standout soft skills for this role. These skills ensure effective client engagement, accurate messaging, and the ability to resolve issues, all of which are crucial for maintaining client satisfaction and business success.
How does a client communications manager typically collaborate with other departments to ensure consistent messaging?
A Client Communications Manager works closely with marketing, sales, and customer service teams to develop and maintain unified messaging across all client touchpoints. This collaboration ensures that all client-facing materials and communications reflect the company's brand and objectives. Regular meetings, shared project management tools, and coordinated strategy sessions are common practices to align efforts and avoid miscommunication. Strong interpersonal skills and a proactive approach are essential for facilitating effective cross-departmental communication.
What is the difference between Client Communications Manager vs Customer Service Manager?
| Aspect | Client Communications Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Managing communication strategies with clients | Overseeing customer support and service quality |
| Required Skills | Communication, PR, client relationship management | Customer support, problem-solving, team leadership |
| Work Environment | Corporate, client-facing, marketing or PR teams |
While both roles involve client interaction, the Client Communications Manager focuses on strategic communication and maintaining client relationships, often in marketing or PR contexts. The Customer Service Manager emphasizes direct support and resolving customer issues. Understanding these differences helps in choosing the right career path or job search focus.
What cities in Ohio are hiring for Client Communications Manager jobs?
Cities in Ohio with the most Client Communications Manager job openings:
BDO USA rating
8.4
Based on 28 frontline employees who took The Breakroom Quiz
7th of 23 rated bookkeepers and accountants
Job description
Job Summary:
The Client Relationship Manager (CRM) is a customer-facing Manager within the support practice, responsible for the overall relationship, retention, and service experience for a portfolio of managed services clients leveraging Microsoft Dynamics 365 business applications (Customer Engagement (CE), Finance & Operations (F&O), Business Central (BC)) and/or the Power Platform. This role serves as the primary client point of contact and trusted advisor-leading account governance and success planning while coordinating with delivery teams to ensure support outcomes, SLA/KPI attainment, and continuous improvement.
In addition to relationship leadership, this role is expected to be hands-on within the D365 solution suite, able to navigate environments, understand configurations and release impacts, triage and validate issues, and partner effectively with functional and technical teams to accelerate resolution and value realization.
Job Duties:
Client Relationship & Governance
- Owns and manages client relationships for assigned support accounts; build strong relationships with business and IT stakeholders, including executive sponsors
- Establishes and maintains client governance (cadence, stakeholders, decision rights, communications model) and act as the primary escalation point for relationship and satisfaction concerns
- Captures business objectives, priorities, and success criteria; maintain a shared client success plan aligned to D365 (CE/F&O/BC) and/or Power Platform outcomes
- Leads regular business reviews (weekly/monthly/quarterly) with clients and internal leadership, covering service performance, trends, risks, and recommended actions
Hands-On D365 / Power Platform Engagement
- Maintains working, practical knowledge of Dynamics 365 CE, F&O, BC, and Power Platform capabilities, common configurations, and typical support patterns
- Hands-on in client environments as needed to support delivery, including (as appropriate) reproducing issues, reviewing setup/configuration, validating fixes, and confirming expected outcomes with users
- Partners with delivery teams to assess impacts of Microsoft releases, platform changes, integrations, and environment management (e.g., sandbox vs. production) on support operations and client roadmaps
- Helps translate client business process needs into actionable support work items (incidents/requests/problems) with clear acceptance criteria and priority
- Supports knowledge capture and reuse by contributing to runbooks, known error documentation, and client-specific operational procedures
Service Delivery Oversight (Support Practice)
- Coordinates day-to-day managed services delivery across D365/Power Platform support teams, ensuring timely progress on incidents, service requests, problems, and minor enhancements
- Monitors and reports SLA/KPI performance (e.g., response/resolution performance, backlog aging, defect recurrence, CSAT) and drive corrective actions when targets are missed
- Provides leadership during high-severity incidents and critical business-impacting issues-ensuring clear client communication, internal alignment, and documented follow-through
- Identifies recurring issues and root causes; partner with delivery to implement service improvement plans, knowledge management, and prevention strategies
Account Strategy, Commercial Management & Growth
- Leads account planning activities including support roadmaps, budget alignment, demand forecasting, and prioritization with the account team and delivery leadership
- Identifies and advances opportunities within existing clients (additional support coverage, optimization, managed enhancements, advisory, training, or related D365/Power Platform services)
- Manages renewals, contract administration, and change requests; negotiate scope and commercial terms consistent with organizational standards and delivery capacity
- Tracks account financial performance in partnership with practice/account leadership; balance client outcomes, delivery quality, and profitability
Cross-Functional Leadership & Practice Contribution
- Facilitates consolidated communications between client stakeholders and internal teams (support, engineering, operations, security, project teams) to ensure clarity and accountability
- Supports, mentors, and guides associates/senior associates supporting client delivery; contribute to performance feedback and professional development activities
- Leads or participates in internal initiatives to improve support practice maturity (KPIs, reporting, playbooks, process improvements, tooling/ITSM enhancements)
Supervisory Responsibilities:
- Provides day-to-day leadership to support team members aligned to assigned clients, ensuring delivery consistency and a strong client experience
- May manage direct reports; provides coaching, development support, and input into performance evaluations
- Acts as a career advisor to associates and senior associates as assigned
Qualifications, Knowledge, Skills and Abilities:
Education:
- Bachelor's degree AND six (6) or more years of industry experience with ERP systems, required; OR
- High School Diploma/GED AND seven (7) or more years of industry experience with ERP systems, required
Experience:
- Six (6) or more years of experience in client relationship management and/or service delivery within B2B IT managed services, required
- Three (3) or more years of experience managing delivery against SLAs/KPIs and driving service improvement, required
- Experience in requirements discovery, roadmap planning, and advising clients on technology solutions/outcomes, required
- Experience coordinating cross-functional delivery teams and managing escalations in an operations/support environment, required
- Experience supporting and administering business applications in a managed services model such as Dynamics 365 (F&O, BC, CE, and/or Power Platform), required
License/Certifications:
- Microsoft D365 certifications, preferred
Software:
- Experienced with one (1) or more of the following Microsoft Dynamics 365 solution suite, required:
- Customer Engagement (CE)
- Finance & Operations (F&O)
- Business Central (BC)
- Power Platform (Power Apps, Power Automate, Power BI)
- Azure DevOps (ADO), required
- Proficient in the use of Microsoft Office Suite (Outlook, Teams, Excel, Word, PowerPoint), required
- IT Service Management (ITSM) platform experience within ServiceNow, preferred
- Client Relationship Management (CRM) platform experience within Microsoft Dynamics CRM, preferred
Language:
- N/A
Other Knowledge, Skills & Abilities
- Strong client presence and ability to communicate effectively with both technical and business audiences
- Excellent organizational, prioritization, and multi-tasking skills; comfortable in deadline-driven environments
- Ability to assess and communicate risk, drive mitigation plans, and manage escalations calmly and effectively
- Strong business acumen, including comfort with renewals, change requests, and scope/terms negotiation
- Familiarity with services-oriented sales cycles and the ability to identify cross-sell opportunities within existing accounts
- Ability to travel as needed for client meetings and internal events
Keywords: Client Relationship Manager, Customer Success Manager, Service Delivery Manager, D365, Dynamics 365, Support, Managed Services, Finance & Operations, Finance and Operations, F&O, F&SC, Customer Engagement, CE, Business Central, BC, Power Platform, Technical Account Manager, business applications, Account Manager Microsoft, Dynamics, ERP, CRM, QBR
Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.
National Range: $125,000 - $185,000
Maryland Range: $125,000 - $185,000
NYC/Long Island/Westchester Range: $125,000 - $185,000
About Us
At BDO, how we show up matters. We build strong relationships by supporting one another, our clients, and our communities with care, curiosity, and a commitment to helping one another grow and succeed. Here, you'll find meaningful work, leaders invested in your success, and opportunities to build a career around what matters most to you.
Our purpose is to be the people our clients count on to grow with confidence and achieve what matters most. Our values guide how we bring that purpose to life each day. Together, they shape how we work with one another, serve our clients, and create meaningful impact.
BDO provides assurance, tax, and advisory services to clients across the U.S. and around the world. No matter your role, you'll be part of a team helping clients navigate complexity and move forward with clarity.
We are proud to be an ESOP company, offering participants a stake in the firm's success through beneficial ownership and a unique opportunity to enhance their financial well-being. As a qualified retirement plan, the ESOP is a meaningful addition to our comprehensive compensation and Total Rewards benefits* offerings. It also reinforces an ownership mindset that strengthens our connection to one another, our clients, and the future we're building together.
Learn more about our benefits: BDO Total Rewards encompass more than traditional benefits. Click here to find out more!
*Benefits may be subject to eligibility requirements.
Equal Opportunity Employer, including disability/vets
Click here to find out more!
About BDO
Sourced by ZipRecruiter
At BDO, culture is the first order of business. We succeed when we cultivate a conscious and caring corporate culture that puts people at the center of everything we do. In essence, the business of our business is to help people thrive every day. This mindset powers our growth by supporting the development of our people, the success of our clients, and the betterment of our communities. It means taking an expansive view of what’s possible, and committing ourselves to achieving exceptional outcomes. At BDO, we are cultivating a culture where our professionals thrive in their work of providing middle market leaders with insight-driven perspectives and assurance, tax and advisory services, helping companies take business as usual to better than usual.
Industry
Administrative assistance services and accounting services
Company size
10,000+ Employees
Headquarters location
Chicago, IL, US