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Client Communications Manager Jobs in Ohio (NOW HIRING)

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Client Services Associate

Athens, OH · On-site

$16.50 - $22/hr

Coordinate client communications and follow-up activities. * Maintain accurate client records and documentation within CRM and operational systems. * Ensure all client requests are handled accurately ...

Alphabe Insight Inc

Communications Coordinator

Dayton, OH · On-site

$48K - $53K/yr

Support company initiatives, campaigns, events, and client-related activities. * Maintain clear and ... Ability to manage multiple priorities in a fast-paced environment. * Detail-oriented with a ...

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Client Communications Manager information

What does a client communications manager do?

A Client Communications Manager is responsible for overseeing and coordinating all communications between a company and its clients. This role involves developing communication strategies, managing client relationships, and ensuring that information is delivered clearly and effectively. They often handle client inquiries, resolve issues, and work closely with other departments to maintain high client satisfaction. Their goal is to foster strong, long-term relationships with clients and support the company’s brand and reputation.

What are the key skills and qualifications needed to thrive as a client communications manager?

To thrive as a Client Communications Manager, you need strong written and verbal communication abilities, project management experience, and typically a degree in communications, marketing, or a related field. Familiarity with CRM software, digital communication platforms, and analytics tools is commonly required. Relationship-building, active listening, and problem-solving are standout soft skills for this role. These skills ensure effective client engagement, accurate messaging, and the ability to resolve issues, all of which are crucial for maintaining client satisfaction and business success.

How does a client communications manager typically collaborate with other departments to ensure consistent messaging?

A Client Communications Manager works closely with marketing, sales, and customer service teams to develop and maintain unified messaging across all client touchpoints. This collaboration ensures that all client-facing materials and communications reflect the company's brand and objectives. Regular meetings, shared project management tools, and coordinated strategy sessions are common practices to align efforts and avoid miscommunication. Strong interpersonal skills and a proactive approach are essential for facilitating effective cross-departmental communication.

What is the difference between Client Communications Manager vs Customer Service Manager?

AspectClient Communications ManagerCustomer Service Manager
Primary FocusManaging communication strategies with clientsOverseeing customer support and service quality
Required SkillsCommunication, PR, client relationship managementCustomer support, problem-solving, team leadership
Work EnvironmentCorporate, client-facing, marketing or PR teams

While both roles involve client interaction, the Client Communications Manager focuses on strategic communication and maintaining client relationships, often in marketing or PR contexts. The Customer Service Manager emphasizes direct support and resolving customer issues. Understanding these differences helps in choosing the right career path or job search focus.

What cities in Ohio are hiring for Client Communications Manager jobs?

Cities in Ohio with the most Client Communications Manager job openings:

Client Communications Manager jobs near you
Infographic showing various Client Communications Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Client Relationship Associate

Bartlett Wealth Management

Cincinnati, OH • On-site

$38K - $48K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

This position is a member of the client service team and works closely with Wealth Advisors, Financial Planners, clients, and several departments within the firm and plays a critical role in supporting client service, retention, and business growth.

The ideal associate will:

  • Act as the primary point of contact and demonstrate a client-first attitude, addressing client inquiries and concerns.
  • Assist with all facets of new client onboarding including opening accounts, establishing client portal access, and managing account transfers and documents.
  • Manage client information within the CRM. Maintaining clients’ profiles, information, and activities.
  • Establish and nurture strong relationships with clients.
  • Resolve and troubleshoot client issues promptly and effectively.
  • Inform clients about new products and services.
  • Actively work to meet and anticipate the needs of the Advisors and clients they support.
  • Handle all distribution and money movement requests.
  • Serve as a liaison between client, custodian, and investment managers, as well as third parties.
  • Schedule and organize client meetings for Advisors and coordinate meeting materials with Client Communications Associate.
  • Utilize Bartlett’s compliance software to ensure proper recordkeeping.
  • Work with internal teams to ensure client needs are met.
  • Adhere to all regulations and policies.
  • Use extreme discretion, maintain confidentiality, and act with the utmost integrity.
  • Work well under pressure and time constraints.
  • Work independently to complete tasks in a timely and efficient manner while diligently maintaining accuracy and attention to detail.
  • Be organized, detailed-oriented, and able to multitask and prioritize workflow in a changing work environment.
  • Communicate effectively with a wide range of people in a professional manner using tact, courtesy, and good judgment, both verbally and written.
  • Be a team player, collaborative, and able to work with and through others.

Requirements

  • Minimum of 5 - 7 years of relevant work experience, preferably in the financial services/investment management industry.
  • Bachelor’s degree from an accredited college or university or equivalent experience is preferred.
  • Proficiency with Microsoft applications, including Outlook, Word, and Excel with advanced skills for exporting and merging information into documents and a demonstrated ability to use/learn advanced software, systems, and devices.
  • Experience with CRM software (Practifi/Salesforce experience preferred), electronic document repositories.
  • Proficiency in business English, composition, spelling, grammar, and punctuation and the demonstrated ability to efficiently compose and prepare correspondence and documents.

Benefits

Bartlett offers a competitive and comprehensive benefits package including 401(k) match, profit sharing, attractive health care coverage, dental, vision, flexible spending accounts, life insurance, disability coverage, professional development assistance, ample paid time off and a hybrid work schedule.

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