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Client Communications Manager Jobs in Ohio (NOW HIRING)

Communications Assistant

Cleveland, OH · On-site

$54K - $60K/yr

Support the Communications Manager in preparing internal memos, client correspondence, and official documents * Coordinate meetings, compile notes, and track project timelines * Assist in creating ...

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Client Communications Manager information

What does a client communications manager do?

A Client Communications Manager is responsible for overseeing and coordinating all communications between a company and its clients. This role involves developing communication strategies, managing client relationships, and ensuring that information is delivered clearly and effectively. They often handle client inquiries, resolve issues, and work closely with other departments to maintain high client satisfaction. Their goal is to foster strong, long-term relationships with clients and support the company’s brand and reputation.

What are the key skills and qualifications needed to thrive as a client communications manager?

To thrive as a Client Communications Manager, you need strong written and verbal communication abilities, project management experience, and typically a degree in communications, marketing, or a related field. Familiarity with CRM software, digital communication platforms, and analytics tools is commonly required. Relationship-building, active listening, and problem-solving are standout soft skills for this role. These skills ensure effective client engagement, accurate messaging, and the ability to resolve issues, all of which are crucial for maintaining client satisfaction and business success.

How does a client communications manager typically collaborate with other departments to ensure consistent messaging?

A Client Communications Manager works closely with marketing, sales, and customer service teams to develop and maintain unified messaging across all client touchpoints. This collaboration ensures that all client-facing materials and communications reflect the company's brand and objectives. Regular meetings, shared project management tools, and coordinated strategy sessions are common practices to align efforts and avoid miscommunication. Strong interpersonal skills and a proactive approach are essential for facilitating effective cross-departmental communication.

What is the difference between Client Communications Manager vs Customer Service Manager?

AspectClient Communications ManagerCustomer Service Manager
Primary FocusManaging communication strategies with clientsOverseeing customer support and service quality
Required SkillsCommunication, PR, client relationship managementCustomer support, problem-solving, team leadership
Work EnvironmentCorporate, client-facing, marketing or PR teams

While both roles involve client interaction, the Client Communications Manager focuses on strategic communication and maintaining client relationships, often in marketing or PR contexts. The Customer Service Manager emphasizes direct support and resolving customer issues. Understanding these differences helps in choosing the right career path or job search focus.

What cities in Ohio are hiring for Client Communications Manager jobs?

Cities in Ohio with the most Client Communications Manager job openings:

Infographic showing various Client Communications Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Business Communications Manager

AVI Foodsystems, Inc.

Youngstown, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago


AVI Foodsystems rating

6.2

Company rating: 6.2 out of 10

Based on 171 frontline employees who took The Breakroom Quiz

34th of 68 rated caterers


Job description

AVI Foodsystems is seeking a positive and energetic collaborator to join our marketing team as a Business Communications Manager. In this role, you'll work with great people, great food and make an impact across thousands of caf's and markets.
Founded in 1960, AVI Foodsystems has grown into one of the most respected and trusted food service companies in the nation. Our reputation is built on delivering fresh, high-quality food, exceptional service and outstanding value�standards we uphold every day.
Duties & Responsibilities:
  • Drive partner acquisition, stewardship and retention through compelling, high-quality communications
  • Serve as a strategic storyteller, developing messaging that clearly communicates AVI's value propositions, differentiators and solutions
  • Lead projects from concept through completion, ensuring alignment with business growth goals
  • Develop and manage RFIs, RFQs and RFPs, including complex, multi-faceted proposals and presentations
  • Serve as lead writer for proposals, business pitches and client communications, owning strategy, messaging and content development
  • Collaborate cross-functionally in a highly matrixed environment, partnering with operations, culinary, finance and leadership teams
  • Ensure accuracy, consistency and quality across all communications deliverables
  • Manage multiple projects simultaneously, delivering high-quality work under tight deadlines
  • Identify opportunities to improve processes, systems and communication effectiveness
  • Utilize CRM, CMS and project management tools; contribute to content library development and management
  • Support integrated communications efforts across digital, social media and PR channels

Requirements:
  • 3-5+ years of experience in business communications or a related field
  • Proven experience managing high-accountability projects in deadline-driven environments
  • Exceptional writing, editing and organizational skills
  • Strong analytical ability to synthesize and leverage complex information
  • Self-starter with the ability to take ownership and drive projects through completion
  • Experience working on highly collaborative, cross-functional teams
  • Detail-oriented with a passion for writing and content development
  • Proficiency with Adobe Creative Suite a plus
  • Experience in business development or client-facing environments preferred
  • Positive, service-oriented and persistent mindset with a focus on driving revenue and growth

Benefits:
  • A family culture and atmosphere
  • Competitive compensation
  • Health, dental, vision and life insurance for full-time team members
  • 401(k) with generous company match
  • Paid vacations and holidays
  • Immense training and growth opportunities

We conduct pre-employment drug testing. EOE.

What AVI Foodsystems employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


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About AVI Foodsystems

Sourced by ZipRecruiter

Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday.

Industry

Food services and drinking places

Company size

5,001 - 10,000 Employees

Headquarters location

Warren, OH, US

Year founded

1960

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