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Client Care Associate Jobs in Mount Prospect, IL

FirstLight Home Care

Client Care Coordinator

Glenview, IL · On-site

$3.7K - $4.6K/mo

The Client Care Coordinator will directly interface with clients. Client Care Coordinator ... Associate degree (A. A.) or equivalent from a two-year college or technical school; and 2 years ...

FirstLight Home Care

Client Care Coordinator

Glenview, IL · On-site

$3.7K - $4.6K/mo

The Client Care Coordinator will directly interface with clients. Client Care Coordinator ... Associate degree (A. A.) or equivalent from a two-year college or technical school; and 2 years ...

Lyric National

Client Care Specialist

Lincolnwood, IL · On-site

$16.25 - $21.50/hr

Job Overview: We are seeking a motivated Client Care Specialist to join our call center ... Associate or Bachelor's degree * Experience: 3+ years of experience in a healthcare call center ...

Lyric National

Client Care Specialist

Lincolnwood, IL · On-site

$22/hr

Job Overview:We are seeking a motivated Client Care Specialist to join our call center ... Associate or Bachelor's degreeExperience: 3+ years of experience in a healthcare call center ...

NTT DATA

Customer Care Associate

Chicago, IL · On-site

$19/hr

Customer Care Associate NTT DATA strives to hire exceptional, innovative and passionate individuals ... per client requirements. Additionally, Overtime may be required based on business requirements.

NTT America

Customer Care Associate

Chicago, IL · On-site

$19/hr

Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other ... per client requirements. Additionally, Overtime may be required based on business requirements.

NTT DATA Services

Customer Care Associate

Chicago, IL · Remote

$19/hr

Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other ... per client requirements. Additionally, Overtime may be required based on business requirements.

NTT DATA Services

Customer Care Associate

Chicago, IL · Remote

$19/hr

Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other ... per client requirements. Additionally, Overtime may be required based on business requirements.

NTT DATA Services

Customer Care Associate

Chicago, IL · On-site

$19/hr

Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other ... per client requirements. Additionally, Overtime may be required based on business requirements.

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Client Care Associate information

See Mount Prospect, IL salary details

$8

$17

$27

How much do client care associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for client care associate in Mount Prospect, IL is $17.03, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $19.09 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client care associate?

To thrive as a Client Care Associate, you need strong customer service skills, attention to detail, and a high school diploma or equivalent as a minimum qualification. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is commonly required. Exceptional communication, patience, and problem-solving skills help you build rapport and effectively address client concerns. These competencies are essential for ensuring customer satisfaction, maintaining positive relationships, and supporting overall business success.

What is the role of a client care associate?

A client care associate is responsible for providing support and assistance to clients, addressing their inquiries, resolving issues, and ensuring a positive experience. They often communicate via phone, email, or chat and may use customer relationship management (CRM) tools to track interactions and follow up on client needs.

What does a client care associate do?

A client care associate provides support to clients by addressing inquiries, resolving issues, and ensuring a positive experience. They often communicate via phone, email, or chat, maintain accurate records, and may use customer relationship management (CRM) tools to track interactions and follow up as needed.

What do client care associates do?

Client care associates provide support to clients by addressing inquiries, resolving issues, and ensuring a positive experience. They often communicate via phone, email, or chat, and may use customer relationship management (CRM) tools to track interactions and follow up as needed.

How does a client care associate typically collaborate with other departments to resolve client issues?

Client Care Associates often act as a bridge between clients and internal departments such as sales, technical support, and billing. When a client raises an issue, the associate gathers detailed information and coordinates with the appropriate team to find a resolution. This role requires clear communication and strong organizational skills to ensure clients receive timely updates and solutions. Collaboration is usually facilitated through regular team meetings, shared digital platforms, and direct communication channels, making teamwork a critical aspect of daily responsibilities.
What are the most commonly searched types of Client Care jobs in Mount Prospect, IL? The most popular types of Client Care jobs in Mount Prospect, IL are:
What cities near Mount Prospect, IL are hiring for Client Care Associate jobs? Cities near Mount Prospect, IL with the most Client Care Associate job openings:
Client Care Associate jobs near you
Infographic showing various Client Care Associate job openings in Mount Prospect, IL as of August 2026, with employment types broken down into 2% As Needed, 70% Full Time, 21% Part Time, and 7% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $35,415 per year, or $17 per hour.

Client Care Coordinator

FirstLight Home Care

Glenview, IL • On-site

$3.7K - $4.6K/mo

Full-time

Retirement, PTO

Re-posted 5 days ago

Job description

Replies within 24 hours
Benefits:
  • Paid time off
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Employee discounts
  • Training & development

Are you compassionate, dedicated, and dependable? Do you love to go above and beyond to help others?
At FirstLight® Home Care, we're dedicated to hiring the kind of people we would trust with our own families. We're currently searching for quality caregivers who are committed to making a difference in the lives of others. For these folks, caregiving is not just a job - it's a calling.
When we find these amazing professionals, we believe in taking really good care of them because extraordinary caregivers are the heart and soul of our company. They help us live out our mission every day by providing first-class personal service to our clients so that they may enjoy warmth, independence, and relaxed comfort in the place they call home.
Job Summary:
This individual will be responsible for designated areas of organizational operations including, but not limited to client intakes and service oversight, service evaluations, originating service plans, and supervising care. The Client Care Coordinator will directly interface with clients.
Client Care Coordinator responsibilities include:
  • Manage day-to-day office and field operations to ensure quality assurance of services
  • Answer phone and conduct intakes, take after-hours and weekend emergency calls, schedule issues, and client referrals/intakes
  • Perform initial and ongoing in-home evaluation, caregiver introductions, coordination, and supervision of client services
  • Assist with scheduling of shifts by matching caregiver qualifications and availability to clients' needs
  • Supervise and coach caregivers and conduct performance appraisals
  • Complete appropriate visit records on time and according to policy
  • Visit prospective clients after referrals are made to introduce FirstLight Home Care and on an ongoing basis as needed
  • Stay current with changing technology, including software programs
  • Uphold, support, and promote all company policies and procedures

The ideal candidate will have:
To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills, and ability required.
  • Associate degree (A. A.) or equivalent from a two-year college or technical school; and 2 years related health care/home care industry experience and/or training preferred; or equivalent combination of education and experience.
  • Successful management experience preferred
  • Proficient skills in Microsoft Office and or Google Suite and scheduling software required
  • Must possess and demonstrate excellent organizational, communication, interpersonal, and leadership skills as well as a positive and professional image
  • Must possess and maintain a Valid Driver's License and maintain adequate auto insurance
  • Ability to write reports and business correspondence
  • Ability to effectively present information and respond to questions from team members, clients, customers, and the general public
  • Ability to evaluate situations and make complex decisions using critical thinking and reasoning.

Compensation: $3,750.00 - $4,600.00 per month
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
FirstLight hires Caregivers, Home Health Aides, CNAs, Care Coordinators, Companion Care and Personal Care Assistants who have a genuine desire to enrich the lives of others and help them have their best day, every day. Our professional caregivers provide safety, comfort and companionship for adults who need support. But we do more than make a meal or help with mobility. We establish meaningful relationships built on trust and respect.
We give you the care, support and training you need to be the best caregiver you can be so that you can make a difference in the lives of others!
This franchise is independently owned and operated by a local franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this local office. All inquiries about employment at this location should be made directly to the franchisee, and not to the FirstLight Home Care Support Center.

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