ZipRecruiter

Log In

1

Client Care Associate Jobs in Durham, NC (NOW HIRING)

Charles River Laboratories, Inc.

Be Seen First

Animal Care Associate - $1000 Sign On Bonus

Raleigh, NC · On-site

$17.75 - $19/hr

Animal Care Technician I * No experience required Animal Care Technician II Candidates must possess ... Our client base includes global pharmaceutical companies, biotechnology companies, government ...

Urgent

next page

Showing results 1-20

All JobsClient Care Associate JobsClient Care Associate Jobs in Durham, NC

Client Care Associate information

See Durham, NC salary details

$8

$16

$26

How much do client care associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for client care associate in Durham, NC is $16.56, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $18.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client care associate?

To thrive as a Client Care Associate, you need strong customer service skills, attention to detail, and a high school diploma or equivalent as a minimum qualification. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is commonly required. Exceptional communication, patience, and problem-solving skills help you build rapport and effectively address client concerns. These competencies are essential for ensuring customer satisfaction, maintaining positive relationships, and supporting overall business success.

How does a client care associate typically collaborate with other departments to resolve client issues?

Client Care Associates often act as a bridge between clients and internal departments such as sales, technical support, and billing. When a client raises an issue, the associate gathers detailed information and coordinates with the appropriate team to find a resolution. This role requires clear communication and strong organizational skills to ensure clients receive timely updates and solutions. Collaboration is usually facilitated through regular team meetings, shared digital platforms, and direct communication channels, making teamwork a critical aspect of daily responsibilities.

How to get a job as a client care associate?

To become a client care associate, candidates typically need a high school diploma or equivalent, strong communication and customer service skills, and experience with computer software such as CRM systems. Relevant certifications or training in customer service or healthcare may enhance prospects, and previous experience in client support roles is often preferred. Applying through company websites, networking, and tailoring resumes to highlight interpersonal skills are common steps in the process.

What do client care associates do?

Client care associates provide support to clients by addressing inquiries, resolving issues, and ensuring a positive experience. They often communicate via phone, email, or chat, and may use customer relationship management (CRM) tools to track interactions and follow up on client needs.

What does a client care associate do?

A client care associate provides support to clients by addressing their inquiries, resolving issues, and ensuring a positive experience. They often handle communication via phone, email, or chat, maintain client records, and may use customer relationship management (CRM) tools to track interactions and follow-up tasks.

What is the role of a client care associate?

A client care associate is responsible for providing support and assistance to clients, addressing their inquiries, resolving issues, and ensuring a positive experience. They often communicate via phone, email, or chat and may use customer relationship management (CRM) tools to track interactions and follow up on client needs.

What are the most commonly searched types of Client Care jobs in Durham, NC?

The most popular types of Client Care jobs in Durham, NC are:

What cities near Durham, NC are hiring for Client Care Associate jobs?

Cities near Durham, NC with the most Client Care Associate job openings:

Client Care Associate jobs near you
Infographic showing various Client Care Associate job openings in Durham, NC as of August 2026, with employment types broken down into 2% As Needed, 71% Full Time, 20% Part Time, and 7% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $34,446 per year, or $16.6 per hour.

Recovery Client Care Service Associate

Durham, NC • On-site

American Red Cross- North Carolina
Non-Profits • 10K+ employees

6.3

Company rating: 6.3 out of 10

Based on 284 frontline employees who took The Breakroom Quiz

539th of 783 rated non-profit organizations

People enjoy working here

Recommended by students

Respectful managers

Learn more about American Red Cross- North Carolinaexternal

$13.25 - $18/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Do you want to work with individuals and families, devastated by disaster? Is it important to you to know that these families are receiving the best resources and support available to them? The Red Cross needs you to work as a Recovery Client Care Services Associate. That is a big title, but what it comes down to is a professional and compassionate person who can serve as a caseworker for these families. Red Cross provides all training and travel (to disasters across the country) for those who are able to commit to this awesome opportunity.

The Recovery Services Client Care Program allows the Red Cross to rapidly meet disaster-caused needs by enabling clients to apply and receive financial assistance and/or community resources.

Responsibilities include:

  • Conduct Intake by interviewing the client and opening a case in Red Cross online program
  • Provide Financial Assistance to qualified clients.
  • Conduct Follow-up and Recovery Planning Services
  • Provide Internal Referrals
  • Provide Community Referrals
  • Assist with problem-solving and advocacy on request

This position is deployable to disasters across the country. The minimum deployment length is 14 days. All training and travel assistance is provided by the American Red Cross,

One of our top priorities is the health and safety of our employees, volunteers, blood donors and recipients, and the people we serve. In addition to following CDC recommendations, the Red Cross continues to implement many safety precautions including vaccine requirements, masks, enhanced cleaning procedures and encouraging social distancing. *Note: this does not apply where contrary to current state or local regulations

American Red Cross logo

About American Red Cross

Sourced by ZipRecruiter

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.​The American Red Cross is part of the world's largest volunteer network found in 187 countries.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Washington, DC, US

View All American Red Cross Jobs

What American Red Cross employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply