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Client Care Associate Jobs in Washington (NOW HIRING)

Banfield Pet Hospital

Client Service Coordinator

Glen Burnie, MD · On-site

$17.50 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... associates and clients, and coordinates the care of clients and pets in a happy, welcoming ... Client Service Skills * Priority Setting * Time Management Capabilities and Experience (can do)

Banfield Pet Hospital

Client Service Coordinator

Waldorf, MD · On-site

$17.50 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... associates and clients, and coordinates the care of clients and pets in a happy, welcoming ... Client Service Skills * Priority Setting * Time Management Capabilities and Experience (can do)

Banfield Pet Hospital

Client Service Coordinator

Waldorf, MD · On-site

$17.50 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... associates and clients, and coordinates the care of clients and pets in a happy, welcoming ... Client Service Skills * Priority Setting * Time Management Capabilities and Experience (can do)

Banfield

Client Service Coordinator

Waldorf, MD · On-site

$17.25 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... associates and clients, and coordinates the care of clients and pets in a happy, welcoming ... Client Service Skills * Priority Setting * Time Management Capabilities and Experience (can do)

Banfield Pet Hospital

Client Service Coordinator

Leesburg, VA · On-site

$18.25 - $23.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... associates and clients, and coordinates the care of clients and pets in a happy, welcoming ... Client Service Skills * Priority Setting * Time Management Capabilities and Experience (can do)

Banfield

Client Service Representative

Springfield, VA · On-site

$16.75 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... associates and clients, and coordinates the care of clients and pets in a happy, welcoming ... Client Service Skills * Priority Setting * Time Management * Capabilities and Experience (can do)

Banfield Pet Hospital

Client Service Coordinator

Waldorf, MD · On-site

$17.50 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... associates and clients, and coordinates the care of clients and pets in a happy, welcoming ... Client Service Skills * Priority Setting * Time Management Capabilities and Experience (can do)

Banfield Pet Hospital

Client Service Coordinator

Gaithersburg, MD · On-site

$19.50 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... associates and clients, and coordinates the care of clients and pets in a happy, welcoming ... Client Service Skills * Priority Setting * Time Management Capabilities and Experience (can do)

Banfield Pet Hospital

Client Service Representative

Springfield, VA · On-site

$16.75 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... associates and clients, and coordinates the care of clients and pets in a happy, welcoming ... Client Service Skills * Priority Setting * Time Management * Capabilities and Experience (can do)

Banfield

Client Service Coordinator

Glen Burnie, MD · On-site

$17.75 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... associates and clients, and coordinates the care of clients and pets in a happy, welcoming ... Client Service Skills * Priority Setting * Time Management Capabilities and Experience (can do)

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Showing results 21-40

All JobsClient Care Associate JobsClient Care Associate Jobs in Washington

Client Care Associate information

What are the key skills and qualifications needed to thrive as a client care associate?

To thrive as a Client Care Associate, you need strong customer service skills, attention to detail, and a high school diploma or equivalent as a minimum qualification. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is commonly required. Exceptional communication, patience, and problem-solving skills help you build rapport and effectively address client concerns. These competencies are essential for ensuring customer satisfaction, maintaining positive relationships, and supporting overall business success.

What is the role of a client care associate?

A client care associate is responsible for providing support and assistance to clients, addressing their inquiries, resolving issues, and ensuring a positive experience. They often communicate via phone, email, or chat and may use customer relationship management (CRM) tools to track interactions and follow up on client needs.

What does a client care associate do?

A client care associate provides support to clients by addressing inquiries, resolving issues, and ensuring a positive experience. They often communicate via phone, email, or chat, maintain accurate records, and may use customer relationship management (CRM) tools to track interactions and follow up as needed.

What do client care associates do?

Client care associates provide support to clients by addressing inquiries, resolving issues, and ensuring a positive experience. They often communicate via phone, email, or chat, and may use customer relationship management (CRM) tools to track interactions and follow up as needed.

How does a client care associate typically collaborate with other departments to resolve client issues?

Client Care Associates often act as a bridge between clients and internal departments such as sales, technical support, and billing. When a client raises an issue, the associate gathers detailed information and coordinates with the appropriate team to find a resolution. This role requires clear communication and strong organizational skills to ensure clients receive timely updates and solutions. Collaboration is usually facilitated through regular team meetings, shared digital platforms, and direct communication channels, making teamwork a critical aspect of daily responsibilities.

What are the most commonly searched types of Client Care jobs in Washington?

The most popular types of Client Care jobs in Washington are:

What cities in Washington are hiring for Client Care Associate jobs?

Cities in Washington with the most Client Care Associate job openings:

Client Care Associate jobs near you
Infographic showing various Client Care Associate job openings in Washington as of August 2026, with employment types broken down into 2% As Needed, 70% Full Time, 22% Part Time, and 6% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Associate Clinical Director Outpatient Mental Health Clinic

Ellie Mental Health

Herndon, VA • On-site

$100K - $115K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Ellie Mental Health rating

7.5

Company rating: 7.5 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Benefits:
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources
  • 401(k)
  • Competitive salary
  • Dental insurance
  • Flexible schedule

Ellie Mental Health is looking for an experienced LPC or LCSW Associate Director to join the leadership team at our Herndon, VA clinic.
This is a strong opportunity for a licensed clinician with supervision and leadership experience who is looking to grow in a clinic leadership role. The Associate Director will maintain a clinical caseload while providing supervision, consultation, and leadership support to a small team of pre-licensed clinicians.
For ideal candidates who meet performance expectations and leadership metrics, there is an opportunity for continued advancement into a larger clinic leadership role.
Position Overview
The Associate Director will work closely with the Clinical Director and franchise leadership to support clinical quality, team development, documentation standards, clinician productivity, client care, and overall clinic performance.
Full-time candidates should be available to work onsite at least 3 days per week at the Herndon clinic.
The ideal candidate will be comfortable maintaining approximately 18 client sessions per week while providing supervision, consultation, and leadership support to the clinical team.
Ideal Candidate
The ideal candidate will:
  • Be a self-starter who is comfortable working in a fast-paced, growing clinic environment.
  • Have experience providing clinical supervision to pre-licensed clinicians, including Residents in Counseling and/or Supervisees in Social Work.
  • Have prior leadership, management, or supervisory experience in an outpatient mental health or private practice setting.
  • Be comfortable maintaining a weekly caseload of approximately 18 client sessions.
  • Be interested in long-term stability and growth with a locally operated Ellie Mental Health clinic.
  • Thrive in a performance-based environment with clear expectations around clinical quality, productivity, documentation, team development, and clinic performance.
  • Be passionate about training, mentoring, and supporting clinicians as they grow professionally.
  • Be interested in continued advancement based on performance, leadership readiness, and clinic needs.

Required Qualifications
  • Master's degree in counseling, social work, or a related mental health field.
  • Active Virginia license as an LPC or LCSW.
  • Virginia Board-approved supervisor status, or eligibility and willingness to complete the approval process.
  • Ability to provide onsite leadership and clinical support in Herndon/Fairfax County, VA.
  • Strong working knowledge of Virginia clinical, ethical, documentation, and supervision requirements.
  • Excellent organizational, communication, and time management skills.
  • Commitment to evidence-based care, clinical quality, and collaborative team leadership.

Responsibilities
Clinical Supervision and Consultation
  • Provide clinical supervision and consultation to pre-licensed clinicians.
  • Review productivity, caseload development, clinical documentation, and client care concerns with supervisees.
  • Sign and review clinical documentation for pre-licensed providers as appropriate.
  • Support clinicians in meeting documentation, treatment planning, and clinical quality expectations.
  • Provide guidance around clinical decision-making, ethical concerns, and risk management issues.
  • Help ensure clinicians are meeting performance expectations related to caseload growth, documentation timeliness, client care, and professional conduct.

Clinical Care
  • Maintain an active caseload of approximately 18 client sessions per week.
  • Complete diagnostic assessments, treatment plans, progress notes, treatment plan reviews, and other required documentation according to company standards.
  • Provide high-quality, evidence-based therapy services.
  • Coordinate care with families, schools, medical providers, case managers, and other supports as clinically appropriate.

Team Leadership and Staff Development
  • Assist with onboarding and training new clinical hires.
  • Help ensure clinical and operational policies are understood and followed.
  • Support a clinic culture of collaboration, accountability, inclusion, and growth.
  • Participate in performance conversations, coaching, and improvement planning in collaboration with the Clinical Director.
  • Help identify training needs and support ongoing clinician development.
  • Model strong communication, professionalism, and leadership for the clinical team.

Clinic Performance and Oversight
  • Partner with the Clinical Director and franchise owner to monitor clinic performance, clinician productivity, documentation completion, and caseload development.
  • Use data to help identify trends, barriers, and opportunities for improvement.
  • Support accountability around clinic performance metrics, including productivity, documentation, client care, staff engagement, and retention.
  • Respond professionally and promptly to concerns raised by clients, clinicians, or outside stakeholders.
  • Support day-to-day clinic operations as needed, while working under the direction of the Clinical Director.

Outreach and Community Engagement
  • Participate in local outreach, networking, and community engagement efforts.
  • Help build relationships with referral sources and community partners.
  • Collaborate with Ellie Mental Health marketing and outreach resources to support clinic visibility and growth.

Advancement Opportunity
This role is designed for a clinician-leader who wants to grow with the organization. Ideal candidates who consistently meet performance expectations and demonstrate strong leadership may be considered for additional advancement opportunities based on clinic needs, team performance, and overall leadership readiness.
Flexible work from home options available.
Compensation: $100,000.00 - $115,000.00 per year
Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways
Don't meet EVERY requirement?
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves! (Authenticity is one of our core values, after all...) If you're excited about the chance to be a change-maker with us, but your past experience doesn't perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role!
Employee Experience
We take care of our people. It's that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too!
Y'all, jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers.
We have created a culture that reminds us that our employees are our leaders!
Company Structure
Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community's needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel "blah."
Feeling blah doesn't help employees stay motivated, engaged, or even in their jobs for a very long time! So we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health.
In short, we're just people helping people. Wanna join the herd?

What Ellie Mental Health employees say

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