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Client Care Associate Jobs in Virginia (NOW HIRING)

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Client Care Associate information

What are the key skills and qualifications needed to thrive as a Client Care Associate, and why are they important?

To thrive as a Client Care Associate, you need strong customer service skills, attention to detail, and a high school diploma or equivalent as a minimum qualification. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is commonly required. Exceptional communication, patience, and problem-solving skills help you build rapport and effectively address client concerns. These competencies are essential for ensuring customer satisfaction, maintaining positive relationships, and supporting overall business success.

What is the role of a client associate?

A client care associate is responsible for managing client relationships, providing support, addressing inquiries, and ensuring customer satisfaction. They often use communication skills, customer service tools, and may need to understand company products or services to assist clients effectively.

What does a customer care associate do?

A client care associate is responsible for providing support and assistance to clients, addressing their inquiries, resolving issues, and ensuring customer satisfaction. They often communicate via phone, email, or chat and may use customer relationship management (CRM) tools to track interactions and follow up on client needs.

What is a client care associate?

A client care associate is a professional responsible for providing support and assistance to clients, ensuring their needs are met and inquiries are addressed. They often handle communication, schedule appointments, and use customer management tools to maintain positive client relationships.

Is a CSA job stressful?

A Client Care Associate (CSA) role can be stressful due to handling customer inquiries, managing multiple tasks, and maintaining professionalism under pressure. Success in the position often depends on strong communication skills, organization, and the ability to stay calm in challenging situations.

How does a Client Care Associate typically collaborate with other departments to resolve client issues?

Client Care Associates often act as a bridge between clients and internal departments such as sales, technical support, and billing. When a client raises an issue, the associate gathers detailed information and coordinates with the appropriate team to find a resolution. This role requires clear communication and strong organizational skills to ensure clients receive timely updates and solutions. Collaboration is usually facilitated through regular team meetings, shared digital platforms, and direct communication channels, making teamwork a critical aspect of daily responsibilities.
What are the most commonly searched types of Client Care jobs in Virginia? The most popular types of Client Care jobs in Virginia are:
What cities in Virginia are hiring for Client Care Associate jobs? Cities in Virginia with the most Client Care Associate job openings:
Infographic showing various Client Care Associate job openings in Virginia as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, 2% Temporary, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

$19 - $23/hr

Full-time

Posted 5 days ago


Job description

Pay range: $19-$23/hour

  • Full-time: 11pm - 7am.

Check this out! Wednesdays just got a whole lot more exciting because we're bringing you Walk-In-Wednesday! Stop by our community to explore the many new and exciting, in-demand careers with representatives from each department in one location.  

When: Every Wednesday from 10am-12pm 

Location: 7486 Lee Hwy. Radford, VA

The Registered Medication Associate (RMA) role provides high quality care and services to meet the overall needs of residents in a caring, consistent, individualized, and efficient manner. He or she ensures that residents receive comprehensive care and services by assisting them in the administration of medications, in accordance with state licensing and regulatory standards. The Registered Medication Associate is a Culture Ambassador who will model the core values of the company, leading by example, and ensure all team members exemplify the core values of the company.

• We Care About People

• We Do the Right Thing

• We are Passionate, Have Fun, and Celebrate Success

• We Speak Up! It is Our Responsibility

• We Take Ownership and Add Value

• We are Respectful

Qualifications

• This employee must have successfully completed course work and examinations to obtain certification as a Resident Care Associate.

• The RMA must obtain continuing education credits as required by the state to maintain certification as an RMA and must provide evidence of continued certification to the community in a timely and accurate manner.

• The RMA must possess knowledge of safe medication administration techniques and demonstrate this knowledge through a competency skills evaluation.

• CPR and First Aid certified or willing to obtain as per company policy.

• The RMA must understand and practice resident confidentiality.

• The RMA must have the ability to work weekends and flexible hours as needed for resident care and services.

• The RMA must have the ability to show sincere compassion and demonstrate genuine concern for the physical and emotional needs of seniors and their families.

• Must be proficient in basic office equipment, including a personal computer, for the purpose of accomplishing and maintaining a high level of job performance.

• Live out Commonwealth Senior Living’s Noble selling purpose – “We improve the lives of seniors, their families, and each other.”

Areas of Primary Responsibility

• Assists in monitoring and safe delivery of the Medication Management Program.

• Adheres to all established policies and procedures of Commonwealth Senior Living and state regulatory standards when administering medications.

• Administers and accurately records the administration of medications for residents as prescribed by the physician.

• Presents medication to residents and observes ingestion or completion of other application or administration techniques.

• Observes, records, and reports complications, symptoms of adverse actions or side effects of medications and obtains input from the Resident Care Director, as indicated, to ensure the optimum health and safety of the resident.

• Determines and records effectiveness of medications in a timely and accurate manner.

• Documents refusals of medications and reasons why prescribed drugs are not administered as per physician order.

• Stores medications in a safe and accurate manner.

• Monitors medications to ensure adequate accountability measures are taken when medications are ordered, received into the community, administered, and reported off at change of shift.

• Documents on the Daily Shift to Shift Communication Log each shift with resident and medication updates, changes, concerns, and follow up.

• Demonstrates safe handling of controlled substances including appropriate shift counting and reporting of discrepancies or concerns to the Resident Care Director.

• Routinely inspects, cleans, audits, and monitors equipment and supplies to ensure resident safety. Reports any equipment or supply issues to the Resident Care Director for correction or repair.

• Obtains, records, and reports vital signs as indicated during the administration of medications.

• Records and restocks medication inventories, as needed, and requested.

• Re-orders resident medications from pharmacy, as needed, and requested.

• Documents pertinent information in the resident record, completes incident reports as indicated.

• Demonstrates awareness of proper infection control practices by using Universal Precautions and following policies and procedures of the company, including OSHA’s Blood-Borne Pathogen Standard.

• Communicates with residents, staff and others in an accurate and factual manner and seeks clarification from or refers questions to Resident Care Director, when indicated.

• Prioritizes and provides verbal encouragement and support to residents.

• Assist in maintaining a safe and clean environment.

• Maintains a positive and professional demeanor toward residents, families, and associates.

• Participates in and attends all required in-service training and education programs as scheduled.

• Acts as a shift supervisor when appropriate or as directed.

• Maintain regular communication with the Resident Care Director.

• Perform other duties as assigned or as listed in the Resident Care Associate job description. 

Physical/Sensory Requirements

The RMA must be able to lift, stoop, carry, turn, and assist high-risk residents, push medication carts and be willing and able to work a flexible work schedule. The RMA must be able to sit, stand, bend, and move continuously during work hours. Must be able to lift and/or carry 50 to 75 pounds. This position is considered a medium risk for exposure to COVID, as it provides direct care to potential COVID-positive residents. 

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