ZipRecruiter

Log In

1

Client Care Associate Jobs in Massachusetts (NOW HIRING)

Guidepoint

Client Service Healthcare Associate

Boston, MA · On-site

$70K/yr

As an Associate on the Client Service team, you will play a central role in delivering that experience. You will learn how to assess client needs, identify the types of experts best suited to address ...

Guidepoint

Client Service Healthcare Associate

Boston, MA · On-site

$70K/yr

As an Associate on the Client Service team, you will play a central role in delivering that experience. You will learn how to assess client needs, identify the types of experts best suited to address ...

Guidepoint

Client Service Healthcare Associate

Boston, MA · Hybrid

$70K/yr

As an Associate on the Client Service team, you will play a central role in delivering that experience. You will learn how to assess client needs, identify the types of experts best suited to address ...

next page

Showing results 1-20

All JobsClient Care Associate JobsClient Care Associate Jobs in Massachusetts

Client Care Associate information

What are the key skills and qualifications needed to thrive as a client care associate?

To thrive as a Client Care Associate, you need strong customer service skills, attention to detail, and a high school diploma or equivalent as a minimum qualification. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is commonly required. Exceptional communication, patience, and problem-solving skills help you build rapport and effectively address client concerns. These competencies are essential for ensuring customer satisfaction, maintaining positive relationships, and supporting overall business success.

What is the role of a client care associate?

A client care associate is responsible for providing support and assistance to clients, addressing their inquiries, resolving issues, and ensuring a positive experience. They often communicate via phone, email, or chat and may use customer relationship management (CRM) tools to track interactions and follow up on client needs.

What does a client care associate do?

A client care associate provides support to clients by addressing inquiries, resolving issues, and ensuring a positive experience. They often communicate via phone, email, or chat, maintain accurate records, and may use customer relationship management (CRM) tools to track interactions and follow up as needed.

What do client care associates do?

Client care associates provide support to clients by addressing inquiries, resolving issues, and ensuring a positive experience. They often communicate via phone, email, or chat, and may use customer relationship management (CRM) tools to track interactions and follow up as needed.

How does a client care associate typically collaborate with other departments to resolve client issues?

Client Care Associates often act as a bridge between clients and internal departments such as sales, technical support, and billing. When a client raises an issue, the associate gathers detailed information and coordinates with the appropriate team to find a resolution. This role requires clear communication and strong organizational skills to ensure clients receive timely updates and solutions. Collaboration is usually facilitated through regular team meetings, shared digital platforms, and direct communication channels, making teamwork a critical aspect of daily responsibilities.
What are the most commonly searched types of Client Care jobs in Massachusetts? The most popular types of Client Care jobs in Massachusetts are:
What cities in Massachusetts are hiring for Client Care Associate jobs? Cities in Massachusetts with the most Client Care Associate job openings:
Client Care Associate jobs near you
Infographic showing various Client Care Associate job openings in Massachusetts as of August 2026, with employment types broken down into 2% As Needed, 70% Full Time, 21% Part Time, and 7% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Client Care Associate

Cape Cod Veterinary Specialists

Dennis, MA • On-site

$18 - $23/hr

Part-time

Re-posted 14 days ago

Job description

Description
Client Care Associate (CCA)
Dennis, MA (Part-Time)
https://capecodvetspecialists.com/
If you're an experienced customer service professional who thrives in a fast-paced environment and wants work that truly matters, join Cape Cod Veterinary Specialists (CCVS) in Dennis, MA. As a Client Care Associate (CCA), you'll be the first and last impression for clients during some of their most stressful moments-and an essential part of a team delivering gold-standard emergency and specialty care.
About the Role
Client Care Associates are the connection point between pet owners, referring veterinarians, and our medical teams. You'll help keep the hospital running smoothly through compassionate communication, organization, and accurate financial transactions-while supporting an exceptional client experience from check-in to check-out.
Compensation and Schedule:
  • Pay range: $18-$23/hour
  • Part-time, typically 15-20 hours/week
  • Will be a combination of day and swing shifts, with weekend hours
  • May be required to work shifts in both Dennis and Buzzards Bay locations
  • Evenings/weekends and holiday rotation required
  • Initial training may include time at both Dennis and Buzzards Bay locations

What You'll Do
  • Greet and check in clients for emergency and specialty appointments
  • Schedule and confirm appointments
  • Answer and direct calls on a multi-line phone system
  • Create estimates/invoices, take deposits, and process payments
  • Scan documents and maintain accurate records in the EMR
  • Send medical records to referring veterinarians
  • Maintain a clean, organized front desk and lobby area
  • Respond with compassion and empathy in emotional, high-stress situations
  • Contribute to a supportive, positive team culture (mentorship encouraged)

Qualifications
  • 1+ year veterinary hospital experience preferred (technician, liaison, CSR/CCA)
  • Open to the right person who is eager to learn and "gets it"
  • Strong customer service and communication skills
  • Ability to multitask, prioritize, and stay calm under pressure
  • Comfortable with computers (Word/Excel) and learning new software
  • Basic math skills for deposits and payment processing
  • Preferred knowledge of ezyVet, SmatFlow(or similar), CareCredit
  • Professional, pleasant, engaged, and respectful with clients, referring DVMs, and teammates
  • Interest in learning additional hospital skills is a plus (opportunities to learn Veterinary Assistant skills if desired)

About CCVS
Cape Cod Veterinary Specialists is a growing emergency and specialty hospital serving Cape Cod and the Islands, with 20+ specialists across nine specialties. As a United Veterinary Care partner hospital, CCVS supports sustainable, fulfilling careers while providing exceptional care to our community.
Ready to be the calm, capable voice clients rely on?
Apply to join our Dennis Client Care team today.

Apply