Senior Associate, Product Management - Client & Associate Platforms (Mobile & Web) Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo. We are ...
Senior Associate, Product Management - Client & Associate Platforms (Mobile & Web) Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo. We are ...
Prior experience as a Client Associate or similar position. * MInimum high school graduate. College degree and/or commercial insurance experience and industry designations preferred. * Customer focus.
Prior experience as a Client Associate or similar position. * MInimum high school graduate. College degree and/or commercial insurance experience and industry designations preferred. * Customer focus.
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Client Relationship Associate
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Charlotte, NC · On-site
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Quick apply
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Client Associate information
See Fort Mill, SC salary details
$16.3K - $20.8K
3% of jobs
$20.8K - $25.4K
1% of jobs
$25.4K - $29.9K
9% of jobs
$29.9K - $34.5K
6% of jobs
$36.1K is the 25th percentile. Wages below this are outliers.
$34.5K - $39K
16% of jobs
$39K - $43.6K
11% of jobs
The median wage is $45.2K / yr.
$43.6K - $48.1K
11% of jobs
$48.1K - $52.7K
14% of jobs
$53.9K is the 75th percentile. Wages above this are outliers.
$52.7K - $57.2K
15% of jobs
$57.2K - $61.8K
11% of jobs
$61.8K - $66.3K
3% of jobs
$16.3K
$44.8K
$66.3K
How much do client associate jobs pay per year?
What does a client associate do?
How does a Client Associate typically collaborate with other teams within a financial services firm?
What job makes 10,000 a month without a degree?
What are Client Associates?
Is client associate entry-level?
Is Associate the lowest position?
What are the key skills and qualifications needed to thrive as a Client Associate, and why are they important?
What is the difference between Client Associate vs Customer Service Representative?
| Aspect | Client Associate | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles prefer finance or sales certifications | High school diploma or equivalent; customer service training often preferred |
| Work Environment | Financial institutions, investment firms, banks | Retail, call centers, service centers |
| Employer & Industry Usage | Financial services, banking, wealth management | Retail, telecommunications, hospitality |
| Common Search & Comparison Intent | Understanding roles in finance and client management | Customer support and service roles |
The main difference between a Client Associate and a Customer Service Representative lies in their industry focus and responsibilities. Client Associates typically work in financial institutions, handling client portfolios and providing investment or banking services. Customer Service Representatives work across various industries, focusing on resolving customer inquiries and support. While both roles require strong communication skills, Client Associates often need financial knowledge and certifications, whereas Customer Service Representatives focus on customer satisfaction and problem-solving.
Senior Associate, Product Management - Client & Associate Platforms (Mobile & Web)
Capital OneCharlotte, NC
Full-time
Posted 24 days ago
Capital One rating
7.7
Based on 135 frontline employees who took The Breakroom Quiz
73rd of 141 rated banks
Job description
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo. We are looking for a visionary PM to help us build the next generation of multi-platform banking tools. We believe that the digital revolution isn't just happening at a desk-it's happening on the go.
The Commercial (CML) Client and Associate Platforms Product Team builds core solutions that empower our customers and the associates who serve them. This role is at the heart of our digital banking experience of the future. Our work ensures that every interaction is seamless, scalable, and intelligent. We are looking for a quick-learning strategic executioner with a passion for mobile-first workflows and full-stack delivery.
As part of our team, you will:
Modernize the Experience: Deliver products that support a Top 10 Commercial Bank, prioritizing high-availability mobile and web interfaces.
Empower the Field: Craft strategies that equip our financial advisors with mobile-optimized tools, enabling a world-class, "anywhere" operation for loan management and treasury products.
Drive Mobile Innovation: Build "always on" technologies, leveraging push notifications and real-time data to increase profitability and empower associates.
Orchestrate Delivery: Own the roadmap for new features, ensuring feature parity and a consistent UX across iOS, Android, and Web platforms.
Risk Mitigation: Strengthen controls through automated monitoring and secure mobile authentication protocols.
Capital One Product Framework:
Human Centered: Obsesses over how users interact with products in different contexts (e.g., "thumb-friendly" UI for associates in the field vs. data-heavy desktop views).
Business Focused: Delivers game-changing outcomes by focusing on mobile adoption metrics and execution excellence.
Technology Driven: Leverages modern tech stacks (APIs, Cloud, Mobile SDKs) to deliver resilient solutions that scale.
Integrated Problem Solving: Resolves complex platform hurdles, such as offline data sync and cross-platform latency.
Transformational Leadership: Leads cross-functional teams (including Mobile Engineering and UX Design) to drive organizational alignment.
Basic Qualifications:
Bachelor's degree or military experience.
At least 1 year of experience in product management, or 1 year of experience in product design, agile delivery, data science, or software engineering.
Preferred Qualifications:
Bachelor's degree in Computer Science or Engineering.
1+ years of experience launching mobile-first features or managing mobile app lifecycles.
1+ years translating business strategy into consumer-facing digital or mobile products.
1+ years of experience with responsive design, mobile APIs, or core platforms powering digital experiences.
1+ years working in an Agile environment as a Product Owner.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Charlotte, NC: $101,100 - $115,400 for Sr. Associate, Product ManagementCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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