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Title: Temporary Classified-Administrative Assistant II/Advising & Testing

College: Pikes Peak State College

Campus: Centennial Campus

Location: Colorado Springs

Salary Range: $19.35 per hour

Who We Are:

Pikes Peak State College is the largest and most diverse college in the Pikes Peak region, serving students with a wide range of goals, experiences, and responsibilities. Our students include recent high school graduates, working adults, military-affiliated students, parents, first-generation students, career changers, transfer students, and lifelong learners.
Our mission is to provide high-quality educational opportunities to all, with a focus on student success and community needs. We fulfill that mission by creating affordable, flexible, and accessible pathways that help students transfer to four-year institutions, enter the workforce, advance their careers, and build better futures close to home.
As the needs of our students, employers, and communities continue to evolve, so do we. PPSC embraces innovation that is human-centered, ethical, and focused on student learning. Through strong workforce partnerships and the thoughtful integration of emerging technologies, including artificial intelligence, we prepare students not only for today's opportunities, but for what's next.
We're looking for people who are passionate about access, collaboration, innovation, and student success. Whether you work in the classroom or behind the scenes, your contributions help create opportunities that change lives. At PPSC, our vision is simple: Students Succeed at PPSC.

Job Summary:

This is a NON-CLASSIFIED employment opportunity and is exempt from the State Classified Personnel System. Visit the State of Colorado for Classified employment opportunities.   
This position will provide frontline customer service and information to internal and external partners related to academic advising, testing services, student services, and the enrollment process. This position supports the advancement of retention practices, graduation rates, and overall student success across the institution.
This position is limited to 28 hours per week and a duration of 9 months only.

Duties & Responsibilities:

Front Line Customer Service
• Provides direct service to students in person, on the phone, and through email to determine their needs and provide service as appropriate through immediate solution or make appropriate referrals to advising teams or other college areas in support of students’ academic and personal needs.
• Uses Banner, EAB Navigate360, and other student information systems to access student records, update student information, and document student interactions in accordance with department and institution policies.
• Assists students with appointment management for advising, testing, and other service areas at the institution, including scheduling, rescheduling, cancelling, and checking in.
• Connects students with assigned advisors through referral and assignments in Navigate, ensuring students’ advisor assignment aligns with their goals and needs.
• Maintains currency with relevant information, resources, and tools including but not limited to: admissions requirements, new programs and course changes, important dates, college-wide initiatives, and transfer requirements and options in order to provide accurate information to internal and external customers.
• Troubleshoots hardware and software issues.
Pre-Test Advising
• Provides pre-test advising to students regarding the need for placement testing and providing test preparation information.
• Evaluates and documents placement information (college transcripts, high school transcripts, ACT scores, SAT scores, etc.) following state and institution defined guidelines.
• Applies knowledge and understanding of the relationship between advising and testing for new and continuing students.
• Demonstrates knowledge of standardized testing, college testing, placement, assessment, and measurement programs.
Marketing, outreach, and accountability projects
• Assists with special events, committee service, and other initiatives.
• Works effectively with college faculty, staff, and administrators in developing and maintaining collegial, trusting relationships for the effective support of students, staff, faculty, and community members.
• Maintains proficiency in administrative procedures by attending training, reading job-related materials, and meeting with others in similar areas of responsibility.
• Demonstrates a commitment to Pikes Peak State College's strategic plan, mission, and core values by effectively integrating college values into daily work practices and team interactions while adapting work approach to support evolving strategic priorities and team objectives.

Competencies/KSAs:

• Ability to navigate differences effectively and respectfully in the workplace.
• Adhere to college policies and procedures.
• Cultural Competency: Strong understanding of and commitment to diversity and multiculturalism. Demonstrated evidence of applying these concepts effectively in the workplace.
• Customer Service: Ability to provide high-level customer service to individuals and groups in-person, over the phone, via email, and text-message through utilizing excellent communication and organizational skills. Ability to professionally and tactfully interact, communicate, establish rapport, and work collaboratively with a wide variety of constituents, including students, faculty, staff, and community members and organizations.
• Communication: Excellent written, oral, and interpersonal communication skills and the ability to effectively respond to inquiries from a diverse population of students, parents, staff, and the business community. Actively listens and fosters engaging, constructive, healthy, and professional communication at all times.
• Higher Education Knowledge: Familiarity with student services in higher education, with knowledge of student development and learning theories.
• Teamwork and Independence: Ability to engage as a supportive team member, contributing to a positive and productive work environment, collaborate effectively with colleagues to achieve common goals, and foster a sense of unity and purpose within the team. Ability to work independently and follow through on assignments with minimal direction.
• Technology Proficiency: Demonstrated experience with student information systems and customer relationship management systems. Daily proficiency in Microsoft Office applications, including designing, creating, and maintaining forms, reference materials, databases, and training resources.
• Project Management: Aptitude for effectively prioritizing and managing multiple projects, ensuring deadlines are met without compromising quality.
• Location and Hours Flexibility: Willing to work occasional evenings and Saturdays, and work at all PPSC campuses and other locations to accommodate programming needs.

Minimum Qualifications:

• Associate’s degree and two years of progressively responsible professional experience performing similar duties to those described for this position; OR four years of progressively responsible professional experience performing similar duties to those described for this position will substitute for the degree.
• Demonstrated understanding of Pikes Peak State College’s mission and student population
Professional level experience is defined by the Colorado Division of Human Resources: A position that involves the exercise of discretion, analytical skill, judgment, personal accountability, and responsibility for creating, developing, integrating, applying, or sharing an organized body of knowledge. Colorado revised statute (C.R.S. 24-50-135(1) allows colleges to exempt positions from the State Personnel Classified System that are determined to be professional level work.

Preferred Qualifications:

• Ability to read, write, and speak fluent Spanish. 
• Experience in higher education administrative services, academic advising, admissions counseling, student support services, testing, or student retention.
• Experience with higher education technology platforms and ability to work with evolving technology to meet college needs. 
• Experience providing excellent customer service in an education or business setting.
• Demonstrated ability to work with underrepresented student populations with efforts to close the achievement gap.

Selection Process:

For full consideration, all application materials must be received.
Pikes Peak State College reserves the right to close the job posting once a sufficient applicant pool has been obtained.  
Must be a State of Colorado resident or able to relocate to Colorado prior to first date of employment.
Visa support is not available for this position.

Application Instructions: 

Application must be submitted online.  Incomplete applications may not receive full consideration.  A complete application will include:
Cover letter - Address the minimum and preferred qualifications in the order listed on the job announcement.
Resume - Reflect experience, education, knowledge, skills, and abilities.  
Unofficial Transcripts - Unofficial transcripts for all degrees conferred.  Official transcripts are required if hired for the position.  
Professional References - Provide names and contact information for three recent professional references who can address your expertise and background for this position.