Clarity Rcm Jobs in Alabama (NOW HIRING)

Patient AccessCustomer ServiceRepresentative

On-Site - Florence, AL | North Alabama Medical Center
Schedule: Wednesday 11am-5pm | Thursday - Saturday 11am-11pm

Are you passionate abouthelping people during critical momentswhile building a career inhealthcare customer service?We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you'll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As aPatient Access Representativeyou willbe thefirst point of contact for patients, ensuring they receivefast, compassionate, andaccurateaccess to care.

This is more than registration -it'safrontline healthcare customer service rolewhere you directlyimpactpatient experience, hospital operations, and revenue cycle success.

WhatYou'llDo:

• Provideexceptional customer serviceand assist patients and families with the check-in processworking across multiple computer systems to register patients efficiently

• Answer phones and gather accuratepatient information quickly in a fast-paced environment

• Supporttimelyaccess to careby minimizing delays in registrationand answer questions with confidence, clarity, and compassion

• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed

• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collectco-paysand provide cost estimates when applicable

• Collaboratewith nurses, physicians, and care teams to ensure smooth patient flow

No healthcare background? No problem. We'll train you every step of the way-and this role is a fantastic launchpad for a growing healthcare career.

WhatWe'reLooking For:

• Exceptionalcustomer serviceexperience,communicationand interpersonal skills

• Strong composureand professionalisminafast-paced environment

• Ability tomultitask and prioritize quicklywithhigh attention to detail

• Comfortablewith shifting priorities based on patient needs

• Experience withpatient access, medical registration, insurance verification, or front deskis a plus (but not required)

• High School Diploma or GED

• Ability to pass background check, drug test, and meet vaccination requirements

WhatYou'llGain:

• Experience inhealthcare administration & patient access

• Exposure torevenue cycle, insurance processes, and hospital operations

• Opportunityfor growth within R1

• A team environment focused oninnovation, collaboration, and patient experience

• Meaningful work supporting patients during urgent and emotional moments

Why You'll Love This Job:

Make a Real Difference: Patients lean on you for support and reassurance. You'll be more than a data collector - you'll be a calm, helpful presence during stressful times.

Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, you'll gain valuable knowledge and skills that open the door to long-term career growth.

Fast-Paced, Never Boring: You'll move between systems, phone calls, and inperson interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.

Supportive Team Environment: We're invested in your professional journey. You'll be surrounded by teammates who have your back and leaders who want to see you succeed.