Claims Unit Manager Jobs in Appleton, WI (NOW HIRING)

Summary

The Product Manager II supports product management and product analytics for Jewelers Mutual by helping identify trends in product experience, financial and operational performance, and market/competitor dynamics. This role translates data into clear insights and recommendations that improve profitability, customer value, regulatory compliance, and operational execution. The Product Manager II is a developing subject matter expert who contributes to cross-functional product initiatives, filings, and enterprise projects under guidance from senior product leaders.

Why Jewelers Mutual

Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.
As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence.
We’re dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people.

What You'll Do

• Support product leaders in executing corporate actions, strategic initiatives, and operational priorities; contribute product guidance to partners across underwriting, claims, distribution, compliance, finance, legal, and operations.
• Perform product analysis and pricing support tasks, including developing draft exhibits, scenarios, and decision materials for review by senior team members.
• Monitor product performance for assigned products or segments; identify trends, risks, and opportunities and escalate findings with recommended next steps.
• Partner with business unit leaders and compliance/legal stakeholders to support adherence to state insurance regulations and internal governance standards.
• Support the filing process for assigned products, including preparing and reviewing exhibits, manual pages, forms, and supporting documentation; ensure accuracy and timeliness with oversight.
• Contribute to research, analysis, and business case development for product ideas, enhancements, and coverage/eligibility changes; summarize findings and propose options.
• Assist in developing recommendations for product enhancements, restrictions, segmentation, and feature changes; articulate impacts on customers, operations, and financial performance.
• Document analyses and outcomes from studies and initiatives; support implementation planning that may include system changes, workflow/process updates, policy/procedure updates, or organizational change components.
• Contribute to annual company and department business planning activities (e.g., assumptions, basic forecasting inputs, performance target support) under guidance.
• Participate on cross-functional projects, committees, and working groups; support workstreams and drive assigned deliverables to completion, escalating risks and dependencies as needed.
• Help develop and maintain product performance dashboards, reporting, and repeatable analytical routines; improve definitions and data quality in partnership with data/analytics teams.
• Maintain working knowledge of company policies and procedures; ensure product work aligns with internal controls, documentation standards, and audit readiness expectations.
• Share knowledge with peers and partners; may provide informal guidance to analysts or coordinate tasks within small project teams as assigned.

What You'll Bring

• Bachelor’s degree in a related field (e.g., Business, Finance, Economics, Mathematics/Statistics, Risk Management/Insurance, Analytics) or equivalent combination of education and experience.
• 3–6 years of progressive experience in insurance product management, product analytics, underwriting, pricing, actuarial support, or closely related work.
• Experience performing analyses and translating results into clear, actionable summaries for leaders.
• Working knowledge of personal lines and/or specialty insurance products, product performance metrics, and portfolio monitoring concepts.
• Foundational understanding of insurance regulatory concepts and/or experience partnering with compliance/legal on regulated product changes.
• Strong analytical skills with experience building exhibits, dashboards, and repeatable reporting (e.g., Excel; exposure to BI tools a plus); ability to work with large/complex datasets.
• Ability to manage multiple priorities, meet deadlines, and deliver high-quality work with appropriate guidance.
• Strong written and verbal communication skills; ability to collaborate effectively with cross-functional stakeholders.

Nice To Have

• Master’s degree (MBA, MS in Analytics/Statistics/Economics, or related).
• Experience in product, pricing, underwriting, actuarial, or product strategy within a P&C insurance environment.
• Exposure to rate/product filing support (e.g., assisting with exhibits/manual pages, tracking approvals, coordinating reviews).
• Progress toward professional designation(s) such as CPCU, ARM, ARe, CSPA (or other relevant credentials).
• Intermediate proficiency with SQL and/or BI tools (e.g., Power BI, Tableau) and experience partnering with data teams on metric definitions and data quality.
• Experience supporting system/process improvements impacting product administration, reporting, or operational workflows.
• Prior mentoring, peer coaching, or demonstrated ability to help develop junior team members (informally).