Claims Unit Manager Jobs in Appleton, WI (NOW HIRING)

This job is responsible for carrier contract administration, TMS rate entry, TMS rate auditing, route guide and transit data analysis, carrier bid support, carrier procurement support, claims administration, carrier connectivity, and carrier onboarding services carrier contract administration. This role ensures that transportation services are provided to multiple customers and consulting projects in accordance with their needs.

Primary Responsibilities
Management responsibilities include, but are not limited to hiring, coaching, skills development, recognition and rewards, labor planning and forecasting, staff productivity and performance management to include disciplinary actions up to and including termination.
Develop, implement and manage effective processes, tools and systems to support contract administration, rate entry, auditing, route guides and transit.
Ensures team members perform their duties according to goal plans, provide coaching and counseling. Actively participate in leadership development activities, including hiring, succession planning and individual development planning.
Identify potential issues and developing action plans to mitigate risks to the business unit.
Ensures new regulation and industry trends are researched, communicated and complied with.
Prepares and/or provide input into commercial content related to carrier services.
Directs customer interface on new business opportunities when applicable.
Prepares and provide necessary metrics and reporting to support business needs.
Lead carrier rate and contract negotiating efforts, provide bid management, develop capacity plans, and source carriers as needed.
Accountable for work instruction creation, Service Level Agreements (SLA's) development, and responsible for SOP compliance
Adhere to all applicable laws/regulations, as well as company policies and procedures.
Perform other duties as required.
Required Qualifications & Experience:
2 years of experience in transportation and logistics with demonstrated expertise in transportation contract and pricing analysis, cargo claims management, and transportation data analysis.
Preferred Qualifications & Experience:
Proficiency in TMS platforms, Excel, and relational databases
Employee supervisory or management experience
Skills & Abilities:
Strong analytical and problem-solving skills with the ability to interpret complex transportation data, identify trends and operational risks, ensure contractual and service compliance, and support informed business decision-making.

• Requirements, Perks, and Benefits (US -- Exempt)Physical & Cognitive Requirements (With or Without Accommodation)
  • Ability to follow policies and procedures.
  • Ability to read, write, and interpret information.
  • Ability to add, subtract, multiply, and divide.
  • Ability to use hands to finger, handle, or feel.
  • Ability to sit, walk, or stand for the duration of the shift.
  • Must possess visual acuity to perform essential job functions.
  • Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
  • Ability to lift/carry items up to 50 pounds.
  Equal Opportunity Employer

  FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.

  • Know Your Rights
  • Pay Transparency
  • Family and Medical Leave Act (FMLA)
  • Employee Polygraph Protection Act
  E-Verify Program Participant

  Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only). Please click below to learn more:

  • E-Verify Notice (bilingual)
  • Right to Work Notice (English) / Spanish

  FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@fedex.com.

  Perks and Benefits at FedEx Supply Chain (FSC)
  • Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
  • 401(k) plan with company match after 1 year
  • Tuition reimbursement program
  • Holiday pay and accrued paid time off programs offering both Vacation and PTO
  • Medical, dental, vision, and voluntary benefits available on day one
  • Basic life insurance
  • Basic AD&D coverage
  • Supplemental Life and Supplemental AD&D
  • Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service
  • Paid parental leave for both moms and dads
  • Paid bereavement and jury duty

  Note: Pay is based on several factors including, but not limited to, market location and may vary depending on job-related knowledge, skills, education/training, and a candidate's work experience.

  Job Disclaimer (US)

  Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.