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Claims Support Assistant Jobs in Iowa (NOW HIRING)

The Weitz Company

Claims Manager I

Des Moines, IA · On-site

The Weitz Company is hiring a Claims Manager I to support the administration, analysis ... * Assist in preparation of proof of loss submissions and insurance recovery packages * Support the ...

Weitz

Claims Manager I

Des Moines, IA · On-site

The Weitz Company is hiring a Claims Manager I to support the administration, analysis ... * Assist in preparation of proof of loss submissions and insurance recovery packages * Support the ...

Weitz

Claims Manager I

Des Moines, IA · On-site

The Weitz Company is hiring a Claims Manager I to support the administration, analysis ... * Assist in preparation of proof of loss submissions and insurance recovery packages * Support the ...

Corvel

Claims Supervisor

West Des Moines, IA · Remote

$73K - $113K/yr

... supporting the goals of the claims department and CorVel. This is a remote position. ESSENTIAL ... Ability to assist team members to develop knowledge and understanding of claims practice

Berkley

Sr. Claims Service Representative

Urbandale, IA · On-site

The Sr. Claims Service Representative develops skills and knowledge to investigate and resolve high ... assist management with expenses, portal, and goal management. • Perform administrative support ...

CBCS

Claims Account Manager

Des Moines, IA

Support implementation of new accounts, ensuring a smooth transition of claims handling and reporting * Assist with contracts, renewals, and financial reconciliation, including claim costs and ...

CBCS

Claims Account Manager

Dubuque, IA

Support implementation of new accounts, ensuring a smooth transition of claims handling and reporting * Assist with contracts, renewals, and financial reconciliation, including claim costs and ...

CBCS

Claims Account Manager

Des Moines, IA · On-site +1

Support implementation of new accounts, ensuring a smooth transition of claims handling and reporting * Assist with contracts, renewals, and financial reconciliation, including claim costs and ...

Arachas Group

Claims Intake Specialist

Cedar Falls, IA · On-site

$45K - $50K/yr

Ensure all required documentation (accident reports, supporting evidence) is included. Customer ... Highlight any trends or workflow bottlenecks in the claim's intake process. * Assist with the ...

Berkley

Sr. Claims Service Representative

Urbandale, IA · On-site

Responsibilities The Sr. Claims Service Representative develops skills and knowledge to investigate ... assist management with expenses, portal, and goal management. • Perform administrative support ...

Berkley

Sr. Claims Service Representative

Urbandale, IA · On-site

Responsibilities The Sr. Claims Service Representative develops skills and knowledge to investigate ... assist management with expenses, portal, and goal management. • Perform administrative support ...

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All JobsClaims Support JobsClaims Support Assistant JobsClaims Support Assistant Jobs in Iowa

Claims Support Assistant information

What does a claims support assistant do?

A Claims Support Assistant provides administrative and clerical support to claims adjusters or specialists in insurance companies. Their duties typically include processing claim forms, maintaining records, handling correspondence, and assisting customers with basic inquiries. They play an essential role in ensuring that claims are handled efficiently and accurately by organizing documentation, scheduling appointments, and updating databases. This position requires strong organizational skills, attention to detail, and good communication abilities.

What are the key skills and qualifications needed to thrive as a claims support assistant, and why are they important?

To thrive as a Claims Support Assistant, you need strong organizational skills, attention to detail, and a basic understanding of insurance claims processes, usually supported by a high school diploma or equivalent. Familiarity with claims management software, Microsoft Office Suite, and document management systems is typically required. Excellent communication, time management, and problem-solving abilities help you effectively interact with clients and team members. These skills ensure accurate claims processing, efficient workflow, and high-quality customer service, which are crucial for success in this role.

What are some typical challenges a claims support assistant may face in managing their workload, and how are they addressed?

Claims Support Assistants often handle a high volume of documentation and must ensure accuracy and compliance with company and regulatory standards. Balancing multiple claims, prioritizing urgent requests, and maintaining clear communication with adjusters and clients can be challenging. Many organizations provide structured workflows, digital tools, and regular team check-ins to help manage these demands efficiently. Support and training are also typically available to help new team members adapt and stay organized.

What is the difference between Claims Support Assistant vs Claims Processor?

AspectClaims Support AssistantClaims Processor
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in insurance or customer serviceHigh school diploma; certifications in insurance claims processing are common
Work EnvironmentOffice setting, interacting with customers and support teamsOffice or claims department, reviewing and processing claims
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, claims departments
Common Search & ComparisonOften compared for entry-level roles assisting claims teamsCompared for roles focused on processing and evaluating claims

The Claims Support Assistant typically provides administrative and customer support within the claims process, assisting claimants and team members. In contrast, a Claims Processor actively reviews, evaluates, and processes insurance claims. While both roles require similar credentials and work in the same industry environment, their responsibilities differ, with the Claims Processor handling more technical claim evaluation tasks.

Is claims processing a stressful job?

Claims Support Assistants often find claims processing to be a demanding role due to tight deadlines, detailed documentation, and the need for accuracy. The job requires strong organizational skills and the ability to handle sensitive information, which can contribute to stress levels, especially during high workload periods or complex claims cases.

What is a claims support assistant?

A claims support assistant is a professional who helps process and manage insurance claims by gathering information, verifying details, and supporting claim adjusters. They often use claims management software and require strong organizational and communication skills to ensure efficient claim handling.

What is the role of a claims support assistant?

A claims support assistant helps process insurance claims by gathering documentation, verifying information, and communicating with clients and adjusters. They often use claim management software and require strong organizational and communication skills to ensure accurate and efficient claim handling.
Infographic showing various Claims Support Assistant job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Claims Manager

West Des Moines, IA • On-site

BITCO Insurance Companies
Insurance Services • 201 - 500 employees
Learn more about BITCO Insurance Companiesexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Old Republic BITCO is seeking a Claims Manager to join our branch office located in Des Moines IA. As a respected specialty insurer with 11 branch offices across 10 states, OR BITCO delivers tailored insurance solutions to complex industries such as construction, forest products, and oil and gas.
This position is open to a hybrid work arrangement, blending flexibility with meaningful in-person collaboration. Candidates should be comfortable with occasional business travel to other OR BITCO offices and offsite locations.
At OR BITCO, our work is guided by core values. We care deeply about our people, partners, and customers. We are committed to excellence and accountability. We deliver on our promises with integrity and precision, and we strive to make a meaningful impact in everything we do. These values drive our mission to protect the people and industries that keep America running.
Join the OR BITCO team and be part of a workplace built on collaboration, open communication, and a positive culture that supports growth and success. If you are passionate about operational excellence and ready to make a measurable impact within a growing, industry-leading organization, OR BITCO offers the platform and challenge you have been looking for.
Position Summary :
As a Claims Manager, you will lead the day-to-day operations of the claims team within the assigned branch office. In this role, you will oversee workflow distribution, coach and develop team members, and ensure claims are handled accurately, efficiently, and within established timelines. You will play a critical role in driving service excellence, supporting team performance, and maintaining compliance with company policies, procedures, and regulatory standards.
Primary Responsibilities:
  • Directs and supervises the work of assigned claims team, including the quality, quantity and timeliness of work product
  • Maintains current company and department processes and procedures.
  • Provides training, coaching, guidance, and performance feedback to team members, while conducting timely and effective performance evaluations.
  • Supervises and participates in the functions of the assigned claims team to meet the needs of internal and external customers
  • Review, analyze, and interpret policy conditions, exclusions and endorsements to resolve coverage and liability issues for assigned claims
  • Reviews and evaluates claim reserves to ensure that the respective reserve properly reflects the potential exposure
  • Review and evaluate contractual documents to identify potential risk transfer opportunities or exposure
  • Investigate claims to evaluate coverage and legal issues, and obtaining statements, records, and other evidentiary materials
  • Provide proper documentation and reporting of investigation and claims handling activities
  • Negotiates, settles, and resolves claims with claimants and insureds; provides appropriate claims resolution documents
  • Maintain a working knowledge of regulatory and jurisdictional requirements
  • Provides direction to and management of independent adjusters and other third parties retained to assist in a particular claim
  • Coordinates with claims management to staff assigned claims team with persons who have the appropriate skills, abilities and interests to perform the job responsibilities
  • Coordinates with and assists claims management in carrying out personnel and salary administration involving persons under their supervision.
  • Participates with the Underwriting management team on preparing and carrying out the office's business plan each year, including setting of business objectives with revisions and modifications as needed to meet the branch sales and profit goals
  • Provides training for local claims team
  • Coordinates with the Underwriting management team in preparing or giving input for the preparation of required budgets for the branch office
  • As a management representative, consistently acts in the best interest of BITCO and provides leadership and communication to actively promote BITCO's mission, core values, and culture
  • Perform other duties as assigned

Qualifications:
  • Five or more years' experience handling multi-line Worker's Compensation, Property, Auto, and General Liability commercial claims required
  • Prior supervisory or management experience required
  • Knowledge of coverage, negligence principles, investigation, and negotiation techniques
  • Must be service-oriented, with the ability to provide prompt, efficient, and effective claims and customer service
  • Strong verbal and written communication skills, both internally within the team and externally
  • Proven ability to stay organized and meet deadlines
  • Ability to accurately organize, prioritize and complete all job responsibilities, without supervision and within assigned deadlines
  • Efficiently utilize and oversee the utilization of computers and claims related software, and other office machines/equipment, to perform job responsibilities and those of the persons being supervised

Benefits:
  • Competitive salary paired with a comprehensive benefits package
  • Generous paid time off, plus 12 paid holidays annually
  • Comprehensive health coverage, including medical, dental, and vision plans
  • Additional protection through accident, critical illness, and hospital indemnity insurance
  • Company-paid life insurance equal to 2× annual salary
  • Company-paid short-term and long-term disability coverage
  • 401(k) Savings and Profit-Sharing Plan through Old Republic
  • Ongoing education, training, and professional development opportunities
  • Support for industry certifications and insurance designations, including financial assistance
  • Flexible scheduling with a two-hour window for start and end times within a 7.5-hour workday
  • Opportunities to give back through corporate philanthropy and community service initiatives
  • Optional benefits including travel, commuter, and pet insurance
  • Employee wellness support through a dedicated fitness program

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