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Claims Support Assistant Jobs in Iowa (NOW HIRING)

Holmes Murphy

Claims Assistant

West Des Moines, IA · On-site

$18.50 - $23.25/hr

... Claims Assistant to join our team! In this dynamic position, you'll be at the heart of the claims ... You'll play a vital role in supporting adjusters by organizing and managing critical claim ...

Creative Risk Solutions

Claims Assistant

West Des Moines, IA · On-site

$18.50 - $23.25/hr

... Claims Assistant to join our team! In this dynamic position, you'll be at the heart of the claims ... You'll play a vital role in supporting adjusters by organizing and managing critical claim ...

Holmes Murphy

Claims Assistant

West Des Moines, IA

$18.50 - $23.25/hr

... Claims Assistant to join our team! In this dynamic position, you'll be at the heart of the claims ... You'll play a vital role in supporting adjusters by organizing and managing critical claim ...

Sedgwick

Claims Assistant

Dubuque, IA · On-site

$17.75 - $22.50/hr

... Assistant PRIMARY PURPOSE ... To provide support to the claims staff and to perform other office tasks depending on the client ...

Sedgwick

Claims Assistant

Dubuque, IA · On-site

$17.75 - $22.50/hr

... Assistant PRIMARY PURPOSE ... To provide support to the claims staff and to perform other office tasks depending on the client ...

Sedgwick

Claims Assistant

Dubuque, IA · On-site

$17.75 - $22.50/hr

... Assistant PRIMARY PURPOSE ... To provide support to the claims staff and to perform other office tasks depending on the client ...

Sedgwick

Claims Assistant

Dubuque, IA · On-site

$17.75 - $22.50/hr

... Assistant PRIMARY PURPOSE ... To provide support to the claims staff and to perform other office tasks depending on the client ...

Sedgwick

Claims Assistant

Dubuque, IA · On-site

$17.75 - $22.50/hr

... Assistant PRIMARY PURPOSE ... To provide support to the claims staff and to perform other office tasks depending on the client ...

Sedgwick

Claims Assistant

Asbury, IA · On-site

$17.75 - $22.50/hr

Claims Assistant By joining Sedgwick, you'll be part of something truly meaningful. It's what our ... To provide support to the claims staff and to perform other office tasks depending on the client ...

Sedgwick

Claims Assistant

Dubuque, IA · On-site

$17.75 - $22.50/hr

... Assistant PRIMARY PURPOSE ... To provide support to the claims staff and to perform other office tasks depending on the client ...

Sedgwick

Claims Assistant

Dubuque, IA

$17.75 - $22.50/hr

... Assistant PRIMARY PURPOSE ... To provide support to the claims staff and to perform other office tasks depending on the client ...

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All JobsClaims Support JobsClaims Support Assistant JobsClaims Support Assistant Jobs in Iowa

Claims Support Assistant information

What does a claims support assistant do?

A Claims Support Assistant provides administrative and clerical support to claims adjusters or specialists in insurance companies. Their duties typically include processing claim forms, maintaining records, handling correspondence, and assisting customers with basic inquiries. They play an essential role in ensuring that claims are handled efficiently and accurately by organizing documentation, scheduling appointments, and updating databases. This position requires strong organizational skills, attention to detail, and good communication abilities.

What are the key skills and qualifications needed to thrive as a claims support assistant, and why are they important?

To thrive as a Claims Support Assistant, you need strong organizational skills, attention to detail, and a basic understanding of insurance claims processes, usually supported by a high school diploma or equivalent. Familiarity with claims management software, Microsoft Office Suite, and document management systems is typically required. Excellent communication, time management, and problem-solving abilities help you effectively interact with clients and team members. These skills ensure accurate claims processing, efficient workflow, and high-quality customer service, which are crucial for success in this role.

What are some typical challenges a claims support assistant may face in managing their workload, and how are they addressed?

Claims Support Assistants often handle a high volume of documentation and must ensure accuracy and compliance with company and regulatory standards. Balancing multiple claims, prioritizing urgent requests, and maintaining clear communication with adjusters and clients can be challenging. Many organizations provide structured workflows, digital tools, and regular team check-ins to help manage these demands efficiently. Support and training are also typically available to help new team members adapt and stay organized.

What is the difference between Claims Support Assistant vs Claims Processor?

AspectClaims Support AssistantClaims Processor
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in insurance or customer serviceHigh school diploma; certifications in insurance claims processing are common
Work EnvironmentOffice setting, interacting with customers and support teamsOffice or claims department, reviewing and processing claims
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, claims departments
Common Search & ComparisonOften compared for entry-level roles assisting claims teamsCompared for roles focused on processing and evaluating claims

The Claims Support Assistant typically provides administrative and customer support within the claims process, assisting claimants and team members. In contrast, a Claims Processor actively reviews, evaluates, and processes insurance claims. While both roles require similar credentials and work in the same industry environment, their responsibilities differ, with the Claims Processor handling more technical claim evaluation tasks.

Is claims processing a stressful job?

Claims Support Assistants often find claims processing to be a demanding role due to tight deadlines, detailed documentation, and the need for accuracy. The job requires strong organizational skills and the ability to handle sensitive information, which can contribute to stress levels, especially during high workload periods or complex claims cases.

What is a claims support assistant?

A claims support assistant is a professional who helps process and manage insurance claims by gathering information, verifying details, and supporting claim adjusters. They often use claims management software and require strong organizational and communication skills to ensure efficient claim handling.

What is the role of a claims support assistant?

A claims support assistant helps process insurance claims by gathering documentation, verifying information, and communicating with clients and adjusters. They often use claim management software and require strong organizational and communication skills to ensure accurate and efficient claim handling.
Infographic showing various Claims Support Assistant job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Claims Analyst II

West Des Moines, IA • Hybrid

Farmers Mutual Hail Insurance Company
Insurance Services • 501 - 1,000 employees
Learn more about Farmers Mutual Hail Insurance Companyexternal

Full-time

Medical, Dental, Vision, Retirement

Posted 9 days ago

Job description

At Farmers Mutual Hail (FMH), our mission is simple: protect the livelihoods and legacies of America's farmers through the complete farm insurance solutions we offer. As America's Crop Insurance Company™, we're headquartered in the U.S. and have been owned by the farmers we insure for over 125 years.

As a Claims Analyst at FMH, you will support the claims function by reviewing, analyzing, and auditing claims to ensure accuracy, completeness, and compliance with RMA and company guidelines. You will assist in determining claim validity and settlement within established authority while providing guidance and support to adjusters and internal teams.

BENEFITS:

Our employees appreciate our family-oriented culture, and we make sure their benefits reflect that. In addition to a competitive salary and bonuses, medical/dental/vision plan, 401(k) plan with a generous company match, you will be eligible for benefits such as:

  • Hybrid work schedule, after training is completed
  • Paid Parental leave and Caregiver leave
  • Employee appreciation events
  • Employee Assistance Program (EAP) for support when you and your family need it
  • On-site cafeteria and fitness center

 

REQUIREMENTS:

To be considered for this role, you will need the following:

  • Experience: Five to seven years of job-related experience, preferably in claims and/or crop insurance.
  • Education: High School diploma required; Associates/Bachelor's highly preferred.
  • Skills: Proficient with Microsoft Office Suite, most notably Word and Excel. Ability to calculate figures and amounts such as discounts, percentages, and volume required. Strong attention to detail and time management skills required. Previous experience with crop insurance claims desired.

 

RESPONSIBILITIES:

  • Reviews and analyzes claims to verify coverage, liability, and accuracy of reported information.
  • Audits claim files to ensure compliance with RMA regulations and company policies.
  • Communicates with adjusters, claimants, and internal stakeholders to obtain required documentation and clarify claim details.
  • Provides recommendations to adjusters regarding claim handling and appropriate next steps.
  • Supports claim settlement activities within defined authority limits.
  • Identifies discrepancies, errors, or potential issues and take appropriate action or escalate as needed.
  • Provides backup support to Claims Reporting Center and Claims Support functions.
  • Contributes to process improvements and assists with departmental projects.

This position is not eligible for sponsorship for work authorization by Farmers Mutual Hail Insurance Company, SI. Therefore, if you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time.

Farmers Mutual Hail Insurance Company does not discriminate in employment (EOE). All qualified applicants are encouraged to apply.