Claims Risk Manager Jobs in Massachusetts (NOW HIRING)

Worcester, MA, USA

Posted Thursday, July 30, 2026 at 4:00 AM

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture .

Our Middle Market team is currently seeking a Director of Industry Segments for Construction.

This is a full-time, exempt role. Position is eligible for Hybrid or Remote work arrangement.

The Industry Solutions Director, Construction is responsible for defining and executing the underwriting and portfolio strategy for the Construction industry within the Middle Market segment. Serving as the Middle Market organization's primary Construction industry subject matter expert, this role provides strategic leadership, market intelligence, portfolio insights, and underwriting expertise to support profitable growth and superior risk selection.

The Industry Solutions Director partners closely with underwriting leaders and cross-functional business partners to identify emerging trends, develop industry strategies, enhance underwriting capabilities, and strengthen the organization's competitive position in the marketplace. This role influences business decisions at all levels and serves as a trusted advisor on Construction industry risks, opportunities, and market developments.

• Develop and lead the underwriting strategy for the Middle Market Construction industry, including target segments, risk appetite, growth initiatives, and portfolio management priorities.
• Drive profitable growth and portfolio performance through analysis of industry trends, market conditions, portfolio results, and emerging risks.
• Develop underwriting guidance, industry best practices, risk assessment frameworks, and educational resources that enhance underwriting quality and consistency.
• Lead training and knowledge-sharing initiatives that strengthen Construction industry expertise and underwriting capabilities across the organization.
• Provide consultation and strategic guidance on complex Construction accounts, portfolio challenges, and emerging industry risks.
• Monitor economic, regulatory, technological, and competitive developments impacting the Construction industry and translate insights into actionable business and underwriting strategies.
• Influence product development, underwriting programs, and go-to-market strategies that address evolving customer and market needs.
• Lead or support strategic projects designed to improve underwriting effectiveness, portfolio performance, and customer outcomes.
• Collaborate with Product, Actuarial, Claims, Risk Control, Distribution, Marketing, and Corporate Underwriting teams to advance Construction industry initiatives and business objectives.

• Bachelor's degree in Business, Risk Management, Insurance, Construction Management, or a related field.
• 10+ years of commercial insurance, underwriting, construction operations, risk management, industry consulting, or related experience.
• Demonstrated expertise in Construction industry operations, exposures, market dynamics, and risk management practices.
• Experience developing and implementing underwriting, business, or portfolio strategies.
• Strong analytical and problem-solving capabilities with the ability to translate data and trends into strategic business recommendations.
• Exceptional written, verbal, presentation, and executive communication skills.
• Proven ability to influence outcomes and build effective partnerships across multiple stakeholders and levels of an organization.
• Ability to lead complex initiatives and manage multiple priorities in a dynamic environment.
• Proficiency in Microsoft Office applications, including PowerPoint, Excel, Word, and Teams.

• Experience with Middle Market underwriting and portfolio management.
• Leadership experience in underwriting, risk management, construction operations, or industry consulting.
• Professional insurance designations such as CPCU, ARM, AU, or similar credentials.
• Active involvement in Construction industry associations or professional organizations.

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• PTO
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.