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Claims Representative Associate Jobs in Baltimore, MD

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Claims Representative Associate information

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How much do claims representative associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for claims representative associate in Baltimore, MD is $20.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $22.93 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a claims representative associate?

To thrive as a Claims Representative Associate, you need strong analytical skills, attention to detail, and knowledge of insurance policies, typically supported by a high school diploma or relevant work experience. Familiarity with claims management software, customer relationship management (CRM) systems, and basic office tools is essential. Excellent communication, problem-solving, and customer service skills help you effectively handle inquiries and resolve disputes. These skills ensure accurate claim processing, customer satisfaction, and efficient operations within the insurance industry.

What are some common challenges claims representative associates face when handling claims?

Claims Representative Associates often encounter challenges such as managing high caseloads, navigating complex policy details, and addressing discrepancies in documentation. Balancing efficiency with attention to detail is crucial, as errors can impact claim outcomes and customer satisfaction. Additionally, collaborating with policyholders, providers, and internal teams to resolve issues and provide clear communication requires strong interpersonal skills and resilience, especially when dealing with sensitive or disputed claims.

What is the difference between Claims Representative Associate vs Claims Adjuster?

AspectClaims Representative AssociateClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance licensesHigh school diploma; state licensing often required
Work EnvironmentOffice setting, customer service interactions, administrative tasksField or office, investigating claims, inspecting damages
Employer & Industry UsageInsurance companies, government agenciesInsurance companies, third-party administrators
Common Search & ComparisonClaims Representative Associate vs Claims Adjuster

The Claims Representative Associate typically handles customer inquiries, processes claims, and provides administrative support within insurance companies. In contrast, Claims Adjusters investigate claims, inspect damages, and determine claim validity. While both roles require similar credentials and work in the insurance industry, Claims Adjusters often have more technical responsibilities and fieldwork. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

How much do claims representative associates make in the US?

Claims representative associates in the US typically earn an average annual salary of around $45,000 to $55,000, depending on experience, location, and employer. Entry-level positions may start lower, while experienced claims reps with specialized skills can earn higher wages and bonuses.

What do claims representative associates do?

Claims representative associates evaluate insurance claims by reviewing reports, documentation, and policy details to determine coverage and liability. They communicate with claimants, investigate claims, and process payments or denials, often using claims management software. Strong attention to detail and knowledge of insurance policies are essential for this role.

What are the most commonly searched types of Claims Representative jobs in Baltimore, MD?

The most popular types of Claims Representative jobs in Baltimore, MD are:

What are popular job titles related to Claims Representative Associate jobs in Baltimore, MD?

For Claims Representative Associate jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Claims Representative Associate jobs in Baltimore, MD look for?

The top searched job categories for Claims Representative Associate jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Claims Representative Associate jobs?

Cities near Baltimore, MD with the most Claims Representative Associate job openings:

Claims Representative Associate jobs near you
Infographic showing various Claims Representative Associate job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $43,376 per year, or $20.9 per hour.

Surety Senior Claims Professional

Zurich Insurance Company Ltd.

Owings Mills, MD • On-site

$59K - $98K/yr

Full-time

Re-posted 10 hours ago

Job description

Zurich North America is hiring a Senior Claims Professional, Surety/Construction to join our team! We are open to hiring talent who is located within the U.S.. This is a fully remote position so you will have a home-based office.  

In this role, you will manage a caseload of moderate to high complexity Surety claims from start through settlement and resolution, and within specific authority limits. You will ensure that claims are handled in the most efficient and effective manner to deliver on Zurich’s claims best practices and customer led commitment. You will have an opportunity to develop strong partnerships that include extensive communications and interactions with principals, brokers and other internal business unit contacts. 

Primary accountabilities include:

  • Investigate surety claims from initial notice through final resolution.
  • Review contracts, invoices, payment applications, project records and other claim related documentation.
  • Analyze claim information and determine potential exposure and resolution strategies.
  • Identify recovery opportunities and support indemnity collection efforts.
  • Excel - accumulating accounting data, invoicing, adding payments

Basic Qualifications:

  • Bachelor’s Degree and 3 or more years of experience in the Claims or Insurance area OR
  • Zurich Certified Insurance Apprentice, including an Associate Degree and 3 or more years of experience in Claims or Insurance area OR
  • Completion of Zurich Claims Training Program and 2 or more years of experience in the Claims or Insurance area OR
  • High School Diploma or Equivalent and 5 or more years of experience in the Claims or Insurance area AND
  • Must obtain and maintain required adjuster license(s)
  • Knowledge of insurance regulations, markets and products
  • Microsoft Office experience

Preferred Qualifications:

  • Experience investigating claims
  • Knowledge of construction projects, contracts or commercial insurance
  • Experience with Excel and accounting
  • Microsoft Office experience
  • Effective verbal and written communication skills
  • Strong analytical, critical thinking, and problem solving skills
  • Solid time management, prioritization and multi-tasking skills
  • Experience collaborating in a team environment and building cross functional working relationships
  • Adept in identifying and explaining complex financial and/or actuarial concepts.
  • Ability to determine the scope and exposure for moderately complex claims
  • Demonstrates understanding of the reserving process for indemnity and expense in analyzing the potential exposure of moderately complex claims
  • Ability to develop and execute a negotiation strategy and plan for resolution
  • Ability to identify subtleties in customer/client and/or business partner interactions
  • Ability to present information necessary to propose a claim resolution to stakeholders

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $59,900 - $98,200 with short-term incentive bonus eligibility set at 10%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

 

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

 

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Owings Mills
Remote Working: Yes
Schedule: Full Time
Employment Sponsorship Offered: No 
 
Linkedin Recruiter Tag: #LI-LC1 LI-ASSOCIATE #LI-REMOTE 

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