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Claims Rep Trainee Jobs (NOW HIRING)

Auto-Owners Insurance

Auto Claims Representative

Claims Trainee A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

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How much do claims rep trainee jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for claims rep trainee in the United States is $24.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.40 per hour, depending on experience, location, and employer.

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Infographic showing various Claims Rep Trainee job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 79% Physical, 5% Hybrid, and 16% Remote job distribution, with an average salary of $50,180 per year, or $24.1 per hour.

Customer Service Representative Trainee

New Brighton, MN • On-site

HomeServices of America
Real Estate • 1 - 5K employees
Learn more about HomeServices of Americaexternal

$20 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

HomeServices of America rating

5.2

Company rating: 5.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

198th of 209 rated real estate companies

Job description

Purpose of Job

During a six-month training program, the CSR Trainee will learn how to provide day-to-day service and support to new and existing clients such that objectives for profitability and growth are met. Once the program is completed, and appropriate licensure has been obtained, CSR Trainee may transition into one of our customer service roles.

Job Duties and Responsibilities (Essential Job Functions)

Taking direction from the Trainer, learn how to support sales programs and long-term objectives to enhance business strategy and achieve goals relative to profitability, cost control and organizational effectiveness. (75-80%)

  • Learn how to handle calls from clients, underwriters and third parties.
  • Learn how to advise clients regarding insurance coverage and risk management issues.
  • Learn how to process policy changes and cancellations.
  • Learn how to assist with claims and billing inquiries.
  • Foster and maintain good working relationships with insurance companies and underwriters.

Learn how to work with existing clients to providing quotes on current lines of business, or line replacements, and cross-selling. (10-15%)

Learn how to identify and then report immediately any circumstances that may lead to potential or actual HomeServices errors and omissions claim and/or any DOI (Dept. of Ins.) or related complaints to the department manager. (0-5%)

Perform any additional responsibilities as requested or assigned. (0-5%)

Performance Expectations

  • Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
  • Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
  • Establish and maintain positive and productive work relationships with all staff, customers, and business partners.
  • Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
  • Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:

  • High School Diploma or equivalent work experience and knowledge.

Experience:

  • Previous customer service experience.

Knowledge and Skills:

  • Excellent analytical, problem-solving, and decision-making skills.
  • Excellent oral, written, and interpersonal communication skills.
  • Proven automation, time management, and organizational skills.

Licensure:

  • Obtain Property and Casualty License within 30 days of completing state pre-licensing course.

Wage:   $20.00 - $24.00 hourly; actual wage is based upon education and experience.

Benefits:   Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer

What HomeServices of America employees say

Hours and flexibility

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