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Claims Processing Jobs in Iowa (NOW HIRING)

Carrot

Claims Processor

Des Moines, IA · On-site

$24 - $28/hr

Process 53+ claims each working day, maintaining a quality assurance score of 93% or higher * Promptly and empathetically attend to member questions * Support both US and non-complex global claims ...

Carrot

Claims Processor

Des Moines, IA · On-site

$24 - $28/hr

Process 53+ claims each working day, maintaining a quality assurance score of 93% or higher * Promptly and empathetically attend to member questions * Support both US and non-complex global claims ...

Cottingham & Butler

Claims Examiner

Dubuque, IA · On-site

This position is responsible for the delivery of excellent claims service to include accurate and timely claims processing and prompt and professional communication with clients and healthcare ...

Holmes Murphy

Claims Assistant

West Des Moines, IA · On-site

$18.50 - $23.25/hr

In this dynamic position, you'll be at the heart of the claims process, delivering exceptional customer service to internal teams, insureds, claimants, and partners alike. You'll play a vital role in ...

Holmes Murphy

Claims Assistant

West Des Moines, IA · On-site

$18.50 - $23.25/hr

In this dynamic position, you'll be at the heart of the claims process, delivering exceptional customer service to internal teams, insureds, claimants, and partners alike. You'll play a vital role in ...

Creative Risk Solutions

Claims Assistant

West Des Moines, IA · On-site

$18.50 - $23.25/hr

In this dynamic position, you'll be at the heart of the claims process, delivering exceptional customer service to internal teams, insureds, claimants, and partners alike. You'll play a vital role in ...

Cottingham & Butler

Claims Examiner

Dubuque, IA

This position is responsible for the delivery of excellent claims service to include accurate and timely claims processing and prompt and professional communication with clients and healthcare ...

Cottingham & Butler

Claims Examiner

Dubuque, IA · On-site

This position is responsible for the delivery of excellent claims service to include accurate and timely claims processing and prompt and professional communication with clients and healthcare ...

Cottingham & Butler

Claims Examiner

Dubuque, IA

This position is responsible for the delivery of excellent claims service to include accurate and timely claims processing and prompt and professional communication with clients and healthcare ...

SISCO

Claims Examiner

Dubuque, IA

This position is responsible for the delivery of excellent claims service to include accurate and timely claims processing and prompt and professional communication with clients and healthcare ...

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See Iowa salary details

$11

$18

$24

How much do claims processing jobs pay per hour?

As of May 28, 2026, the average hourly pay for claims processing in Iowa is $18.00, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Claims Processor, and why are they important?

To thrive as a Claims Processor, you need a solid understanding of insurance policies and claims procedures, typically supported by a high school diploma or equivalent and relevant on-the-job training. Familiarity with claims management software, data entry systems, and basic office applications is essential. Strong attention to detail, analytical thinking, and effective communication skills help you resolve claims accurately and efficiently. These skills ensure the timely and proper handling of claims, enhancing customer satisfaction and minimizing errors or fraudulent activity.

What are some common challenges faced by professionals in claims processing, and how can they be managed effectively?

Professionals in claims processing often deal with high volumes of work, tight deadlines, and complex cases that require attention to detail. Managing these challenges involves staying organized, utilizing claims management software efficiently, and continuously updating knowledge of insurance policies and regulations. Effective communication with team members and other departments is also crucial to resolve discrepancies quickly and ensure accurate claim adjudication. Many organizations offer ongoing training and mentorship to help staff adapt to changes and improve efficiency.

What is claims processing?

Claims processing is the procedure by which insurance companies or organizations review and manage claims submitted by policyholders or clients. This involves verifying the details of the claim, ensuring all necessary documentation is provided, assessing the validity of the claim, and determining the appropriate payout or resolution. Claims processors play a crucial role in ensuring claims are handled efficiently, accurately, and in compliance with company policies and regulations.

What is a claims processing job?

A claims processing job involves reviewing, verifying, and managing insurance claims to determine their validity and appropriate payout. It requires attention to detail, knowledge of insurance policies, and often involves using specialized software to track claim status and ensure timely resolution.

What is the difference between Claims Processing vs Claims Adjuster?

AspectClaims ProcessingClaims Adjuster
CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma; often state licensing or certifications
Work EnvironmentOffice-based, administrative settingFieldwork and office-based, investigative environment
Industry UsageInsurance companies, healthcare providersInsurance companies, claims departments
Job FocusReviewing and processing claims for paymentInvestigating claims, determining liability and settlement

Claims Processing involves reviewing and managing insurance claims to ensure proper payment, focusing on administrative tasks. Claims Adjusters investigate claims, assess damages, and determine liability. While both roles work within the insurance industry, Claims Processing is more administrative, whereas Claims Adjusters are investigative and evaluative.

What are the most commonly searched types of Claims Processing jobs in Iowa? The most popular types of Claims Processing jobs in Iowa are:
What are popular job titles related to Claims Processing jobs in Iowa? For Claims Processing jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Claims Processing jobs in Iowa look for? The top searched job categories for Claims Processing jobs in Iowa are:
Claims Processing jobs near you
Infographic showing various Claims Processing job openings in Iowa as of May 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, 1% Contract, and 1% Nights. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $37,442 per year, or $18 per hour.

Operations Supervisor - Claims

Delta Dental of Iowa

Johnston, IA • On-site

Full-time

Medical, Dental, Vision

This job post has expired today. Applications are no longer accepted.

Job description

Job Type
Full-time
Description
Come Smile with Us!
Ready to lead, coach, and make an impact every day? Delta Dental of Iowa invites candidates for Operations Supervisor to play a key role in keeping claims processing and related eligibility support activities running smoothly - leading a talented team of Operations Coordinators and data entry support staff to deliver accurate, high-quality results. You will lead and coach staff responsible for claims support, quality assurance, system testing, and participation in operational initiatives, with a clear focus on achieving defined accuracy, quality, and productivity metrics.
Use your strong working knowledge of claims processing systems, business rules, and operational workflows as well as an understanding of eligibility processes that intersect with claims outcomes, to ensure accurate processing, effective testing and validation, and high-quality results. Through practical, data-driven coaching, performance monitoring, and collaboration, you will reinforce documentation standards, drive continuous improvement, and foster a high-performance, accountable team culture focused on operational efficiency and service excellence.
Learn why Jennifer enjoys working on the Operations team.
Why Delta Dental of Iowa?
For your smile. For your health. For your community.
At Delta Dental of Iowa, we're more than just a dental and vision insurance company. Improving health and wellness is at the center of everything we do. As a not-for-profit, we aim to build stronger communities by investing in actions that promote and improve health. Delta Dental of Iowa invests 40% of our dollars directly back into the communities we serve.
Come see why we are passionate about "Bringing Smiles" to our customers. Our team enjoys competitive pay and benefits, an awesome "One Team" approach, and a company culture that fosters "Exceptional Quality Service" and "Leadership at All Levels." Together, we can make a difference - not only in Iowa but across the country.
Essential Functions and Principal Accountabilities
  • Provide day-to-day operational oversight of claims processing and related eligibility support activities, ensuring compliance with regulatory requirements, internal policies, and customer performance guarantees across commercial and government programs.
  • Lead, coach, and develop assigned team to achieve defined quality, accuracy, productivity, and turnaround time metrics; provide ongoing guidance, performance feedback, and corrective action as needed.
  • Perform and oversee quality assurance activities for claims processing, data entry, testing, and departmental procedures; analyze trends, reduce errors, and improve first-pass accuracy and operational consistency.
  • Monitor daily workload, service levels, and throughput to ensure internal operations, customers, and stakeholders' expectations are met.
  • Participate in claims policy governance activities, including the claims policy processing matrix and CDT annual review, ensuring adherence to claims policies and processing standards.
  • Partner effectively with Provider Relations, Government Programs, and Sales to support claims activities, appeals, and resolution of complex issues.
  • Support and participate in department and company initiatives and special projects, including requirements development, system testing, documentation, training, and process improvement efforts.
  • Drive continuous improvement by identifying opportunities for automation, efficiency gains, and enhanced customer and operational outcomes.
  • Communicate operational priorities, process changes, and departmental updates to staff and leadership to ensure alignment and awareness.
  • Assist with complex claim resolution and call escalations as necessary.
  • Foster a high-performance, accountable team culture focused on accuracy, documentation, collaboration, professionalism, and service excellence.
  • Maintain strict confidentiality and ensure compliance with HIPAA, DDPA standards, and all applicable policies and procedures.
  • Demonstrate dependable attendance, punctuality, and sound judgment.
  • Perform other duties as assigned.

Requirements
Required
  1. Bachelor's degree or a minimum of three years' experience in claims processing, insurance operations, or a related environment.
  2. Demonstrated experience leading, coaching, or developing employees in a performance-driven environment.
  3. Strong working knowledge of insurance reimbursement practices, including claims processing and eligibility rules.
  4. Ability to develop, coach, and motivate staff to achieve departmental objectives in a positive, team-oriented environment.
  5. Excellent written and verbal communication skills, with the ability to interact effectively and professionally with internal and external stakeholders.
  6. Demonstrated analytical and decision-making skills, including the ability to analyze information, present findings, and take appropriate corrective action.
  7. Demonstrated competency in computer skills, including Microsoft Office 365 products such as Excel, Word, and Outlook, as well as other operational systems.
  8. Demonstrated ability to prioritize, organize, and function effectively with multiple tasks and assignments, while working independently and as part of a team.
  9. Dependability in attendance and punctuality.

Preferred
  1. Experience supervising staff in a metrics-driven, production- and quality-focused operational environment.
  2. Knowledge of dental benefits and dental claims processing.
  3. Experience supporting or leading quality assurance, process improvement, testing, or automation initiatives.
  4. Experience working with government programs (e.g., Medicare, Medicaid, Marketplace) or regulated insurance environments.

Delta Dental of Iowa is an Equal Opportunity Employer that does not discriminate on the basis of race, sex, national origin, religion, age, disability and any other characteristic protected by applicable law. It is also the policy of Delta Dental of Iowa to take affirmative action to employ and to advance in employment, all persons regardless of their status as individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements.

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