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Claims Operations Manager Jobs in Springfield, IL

Walgreens

Certified Pharmacy Technician

Sherman, IL · On-site

$17.75 - $21.75/hr

Operations * Under the supervision by the pharmacist, assist in the practice of pharmacy, in ... Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including ...

Walgreens

Certified Pharmacy Technician

Sherman, IL · On-site

$17.75 - $21.75/hr

Operations * Under the supervision by the pharmacist, assist in the practice of pharmacy, in ... Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including ...

Walgreens

Certified Pharmacy Technician

Chatham, IL · On-site

$18.25 - $22.25/hr

Operations * Under the supervision by the pharmacist, assist in the practice of pharmacy, in ... Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including ...

Walgreens

Certified Pharmacy Technician

Chatham, IL · On-site

$18.25 - $22.25/hr

Operations * Under the supervision by the pharmacist, assist in the practice of pharmacy, in ... Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including ...

IMA Financial Group

Client Associate - 2

Springfield, IL · On-site

$50K - $65K/yr

Independently performs core client service and operational responsibilities across onboarding ... Responds to more complex client questions and manage defined lifecycle tasks with limited oversight.

Walgreens

Certified Pharmacy Technician

Chatham, IL · On-site

$18 - $21.50/hr

Operations * Under the supervision by the pharmacist, assist in the practice of pharmacy, in ... Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including ...

Ethos Risk Services

Investigator

Springfield, IL · On-site

$28 - $38/hr

Ethos Risk Services is a leading insurance claims investigation and medical management company ... Work closely with the field supervisor and operations teams, receiving regular guidance and ...

Ethos Risk Services

Investigator

Springfield, IL · On-site

$28 - $38/hr

Ethos Risk Services is a leading insurance claims investigation and medical management company ... Work closely with the field supervisor and operations teams, receiving regular guidance and ...

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All JobsClaims Operations JobsClaims Operations Manager JobsClaims Operations Manager Jobs in Springfield, IL

Claims Operations Manager information

See Springfield, IL salary details

$34.7K

$87.1K

$137.8K

How much do claims operations manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for claims operations manager in Springfield, IL is $87,080.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,400.00 and $104,100.00 per year, depending on experience, location, and employer.

What is a claims operations manager?

Claims Operations Managers are professionals responsible for overseeing and managing the daily operations of an insurance claims department. They ensure that claims are processed efficiently, accurately, and in compliance with company policies and regulations. Their duties often include supervising staff, implementing process improvements, handling escalated issues, and analyzing performance metrics. Claims Operations Managers play a key role in optimizing workflow, maintaining customer satisfaction, and minimizing risk for the organization.

How does a claims operations manager typically interact with cross-functional teams within an insurance organization?

A Claims Operations Manager regularly collaborates with cross-functional teams such as underwriting, customer service, legal, and IT to ensure smooth processing of claims and adherence to company policies. This role often requires coordinating process improvements, addressing compliance requirements, and resolving escalated issues that span multiple departments. Effective communication and project management skills are essential, as the manager must balance operational efficiency with customer satisfaction while ensuring regulatory standards are met.

What are the key skills and qualifications needed to thrive as a claims operations manager, and why are they important?

To thrive as a Claims Operations Manager, you need expertise in insurance claims processes, analytical skills, and a background in business or finance, often supported by a bachelor's degree and relevant industry experience. Familiarity with claims management systems, workflow automation tools, and regulatory compliance platforms is typically required. Strong leadership, problem-solving, and communication skills help manage teams and resolve complex claims efficiently. These abilities are vital for ensuring timely and accurate claims processing, regulatory adherence, and high levels of customer satisfaction.

What is the difference between Claims Operations Manager vs Claims Adjuster?

AspectClaims Operations ManagerClaims Adjuster
CredentialsTypically requires a bachelor’s degree, industry certifications (e.g., CPCU), and management experienceRequires a high school diploma or bachelor’s degree, licensing, and adjuster certifications
Work EnvironmentOversees teams, manages claims processes, and develops policies within an office or corporate settingInvestigates claims, assesses damages, and interacts directly with claimants, often in the field or office
Employer & Industry UsageCommon in insurance companies, large agencies, and corporate claims departmentsFound in insurance companies, independent adjusting firms, and public adjusting roles

The Claims Operations Manager focuses on managing teams and streamlining claims processes, while the Claims Adjuster handles the investigation and evaluation of individual claims. Both roles are essential in the claims lifecycle but differ in responsibilities, work environment, and required credentials.

How much do claims operations managers make in the US?

Claims operations managers in the US typically earn an average salary between $70,000 and $120,000 annually, depending on experience, location, and company size. They often oversee claims processing teams, utilize claims management software, and require strong leadership and industry knowledge.

What are the most commonly searched types of Claims Operations jobs in Springfield, IL?

The most popular types of Claims Operations jobs in Springfield, IL are:

What are popular job titles related to Claims Operations Manager jobs in Springfield, IL?

For Claims Operations Manager jobs in Springfield, IL, the most frequently searched job titles are:

What cities near Springfield, IL are hiring for Claims Operations Manager jobs?

Cities near Springfield, IL with the most Claims Operations Manager job openings:

Claims Operations Manager jobs near you
Infographic showing various Claims Operations Manager job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 12% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $87,080 per year, or $41.9 per hour.

Certified Pharmacy Technician

Walgreens

Sherman, IL • On-site

$17.75 - $21.75/hr

Full-time

Re-posted 17 days ago

Walgreens rating

5.5

Company rating: 5.5 out of 10

Based on 2,204 frontline employees who took The Breakroom Quiz

98th of 112 rated pharmacies

Job description

  • In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.
  • Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.  If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.
  • Models and delivers a distinctive and delightful customer experience.

Customer Experience
  • Engages customers and patients by greeting them and offering assistance with products and services.  Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
  • Develops strong relationships with most valuable customers.
Operations
 
  • Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy.  Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
  • Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly,  filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.  Assists pharmacists in scheduling and maintaining work flow.
  • Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
  • Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
  • Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required.  Takes customer to OTC aisle when possible to assist in locating products.
  • Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
  • Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
  • Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals.  Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
  • May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers.
  • Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.
  • Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  • Completes special assignments and other tasks as assigned.
Training & Personal Development
  • Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.  Otherwise, earns PTCB certification as condition of promotion to senior technician.
  • Attends training and completes PPLs requested by Manager and acquires continuing education credits.  Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

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