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$42

How much do claims call center jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for claims call center in the United States is $24.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.40 per hour, depending on experience, location, and employer.

What are claims call center representatives?

Claims call center representatives are professionals who assist customers with filing, managing, and resolving insurance claims over the phone. They act as the first point of contact for policyholders, answering questions, providing updates, and guiding them through the claims process. These representatives gather necessary information, verify policy details, and ensure all documentation is complete. Their goal is to provide excellent customer service while helping customers navigate often complex claims procedures.

What is the difference between Claims Call Center vs Claims Adjuster?

AspectClaims Call CenterClaims Adjuster
CredentialsHigh school diploma or equivalent; customer service experienceLicensing and certifications often required (e.g., state adjuster license)
Work EnvironmentCall center setting, primarily phone-basedField or office-based, inspecting and evaluating claims
Employer & IndustryInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Search & Comparison IntentCustomer service, claims support rolesClaims evaluation, settlement, and investigation

While Claims Call Center representatives handle customer inquiries and process claims over the phone, Claims Adjusters evaluate and settle claims through inspections and investigations. Both roles are essential in the insurance industry but differ in responsibilities, credentials, and work environment.

What are some common challenges faced by Claims Call Center representatives, and how can applicants prepare for them?

Claims Call Center representatives often encounter high call volumes, emotionally charged conversations with customers, and the need to quickly interpret and apply policy details. To prepare, applicants should develop strong communication and active listening skills, learn basic conflict resolution techniques, and familiarize themselves with insurance terminology. Building resilience and practicing empathy are also important, as these skills help maintain professionalism and customer satisfaction during challenging interactions.

What are the key skills and qualifications needed to thrive as a Claims Call Center Representative, and why are they important?

To thrive as a Claims Call Center Representative, you generally need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with claims management software, CRM systems, and standard office applications is typically required, with some employers preferring relevant certifications. Excellent problem-solving abilities, patience, and emotional resilience are standout soft skills that help in managing challenging customer interactions. These skills are crucial for efficiently resolving claims, maintaining customer satisfaction, and supporting the overall reputation of the organization.
More about Claims Call Center jobs
What cities are hiring for Claims Call Center jobs? Cities with the most Claims Call Center job openings:
What states have the most Claims Call Center jobs? States with the most job openings for Claims Call Center jobs include:
What job categories do people searching Claims Call Center jobs look for? The top searched job categories for Claims Call Center jobs are:
Claims Call Center jobs near you
Infographic showing various Claims Call Center job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 81% Full Time, 13% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,180 per year, or $24.1 per hour.
Entry Level Part-time Claims Call Center Specialist

Entry Level Part-time Claims Call Center Specialist

First Chicago Insurance Company (FCIC)

Chicago, IL • On-site

$16 - $18/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

First Chicago Insurance rating

5.7

Company rating: 5.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

246th of 260 rated insurance

Job description

We are seeking Claims Call Center Specialists for our growing insurance company!
The Claims Call Center Specialist will be responsible for the intake of initial reports of losses. They will provide customers with initial information regarding the claims process and refer insureds and claimants for estimates if coverage is applicable.
What is it like to be a Claims Call Center Specialist?
As a Claims Call Center Specialist at First Chicago Insurance Company (FCIC), you can expect an engaging and dynamic day-to-day experience. You will be the first point of contact for our valued customers, handling inquiries about their insurance claims and guiding them through the process with empathy and expertise. In doing so, you will be assisting our adjusters by answering claim-related questions. Your role will involve documenting claims accurately, resolving issues, and providing timely updates to clients.
Embrace the fast-paced environment as you collaborate with a team of dedicated professionals, all while gaining invaluable skills in customer service and insurance operations. Each day will being new challenges and opportunities to grow your knowledge and make a difference in our customers' lives!
DUTIES & RESPONSIBILITIES:
  • Record accident facts as reported by insured's and/or claimants
  • Verify coverage, recognize potential coverage issues, refer insured's/claimants for estimates and route calls to the appropriate claim's units based on the loss information reported
  • Assist adjusters by directing customers through the claims process and answering claims related questions
  • Develop a basic understanding of the insurance policy in order to answer policy inquiries as they pertain to losses
  • Contribute to maintaining call volume commensurate with unit objectives
  • Assist in handling of various, on-going responsibilities of the unit inclusive of unmatched mail, process tow bills, ordering police reports, mailing claim checks, etc., as needed
  • Work on special projects as directed

QUALIFICATIONS REQUIRED:
  • Excellent phone communication skills.
  • Solid organizational and interpersonal skills
  • Good typing/data entry skills (min. 30 wpm)
  • Good PC skills

Preferred:
  • High School Diploma or Equivalent
  • Prior customer service experience
  • Insurance experience is a plus!

First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:
  • Competitive Salaries
  • Commitment to your Training & Development
  • Medical and Dental and Vision Reimbursement
  • Short Term Disability/Long Term Disability
  • Life Insurance
  • Flexible Spending Account
  • Telemedicine Benefit
  • 401k with a generous company match
  • Paid Time Off and Paid Holidays
  • Tuition Reimbursement
  • Wellness Program
  • Fun company sponsored events
  • And so much more!

Estimated Compensation Range: $16/hr-$18/hr*
*Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.

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