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Claims Call Center Jobs (NOW HIRING)

General Call Center | Full-Time

Call Center Agent

Midway, GA · On-site

$13.75 - $18/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... Accurately document and process customer claims in appropriate systems. * Lead fact-finding ...

General Call Center | Full-Time

Call Center Agent

Killeen, TX · On-site

$13.50 - $17.75/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... Accurately document and process customer claims in appropriate systems. * Lead fact-finding ...

General Call Center | Full-Time

Call Center Agent

Dallas, TX · On-site

$15 - $19.50/hr

Call Centre Agents MCI is one of the fastest-growing tech-enabled business services companies in ... Accurately document customer interactions and process claims * Engage in solution-focused ...

Fleet Response

Call Center Representative

Hudson, OH · On-site

$14.50 - $18.25/hr

Fleet Response specializes in providing claims management, accident management, subrogation, driver ... Job Summary The Call Center Representative serves as the first point of contact for clients ...

Fleet Response

Call Center Representative

Hudson, OH · On-site

$16/hr

Fleet Response specializes in providing claims management, accident management, subrogation, driver ... Job Summary The Call Center Representative serves as the first point of contact for clients ...

Ascensus

Call Center Representative

$19/hr

Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes. The ...

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All JobsFinance And Insurance JobsInsurance JobsInsurance Claims Specialist JobsClaims Call Center Jobs

Claims Call Center information

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$11

$24

$42

How much do claims call center jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for claims call center in the United States is $24.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.40 per hour, depending on experience, location, and employer.

What is a claims call center representative?

Claims call center representatives are professionals who assist customers with filing, managing, and resolving insurance claims over the phone. They act as the first point of contact for policyholders, answering questions, providing updates, and guiding them through the claims process. These representatives gather necessary information, verify policy details, and ensure all documentation is complete. Their goal is to provide excellent customer service while helping customers navigate often complex claims procedures.

What are the key skills and qualifications needed to thrive as a claims call center representative?

To thrive as a Claims Call Center Representative, you generally need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with claims management software, CRM systems, and standard office applications is typically required, with some employers preferring relevant certifications. Excellent problem-solving abilities, patience, and emotional resilience are standout soft skills that help in managing challenging customer interactions. These skills are crucial for efficiently resolving claims, maintaining customer satisfaction, and supporting the overall reputation of the organization.

What are some common challenges faced by claims call center representatives, and how can applicants prepare for them?

Claims Call Center representatives often encounter high call volumes, emotionally charged conversations with customers, and the need to quickly interpret and apply policy details. To prepare, applicants should develop strong communication and active listening skills, learn basic conflict resolution techniques, and familiarize themselves with insurance terminology. Building resilience and practicing empathy are also important, as these skills help maintain professionalism and customer satisfaction during challenging interactions.

What is the difference between Claims Call Center vs Claims Adjuster?

AspectClaims Call CenterClaims Adjuster
CredentialsHigh school diploma or equivalent; customer service experienceLicensing and certifications often required (e.g., state adjuster license)
Work EnvironmentCall center setting, primarily phone-basedField or office-based, inspecting and evaluating claims
Employer & IndustryInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Search & Comparison IntentCustomer service, claims support rolesClaims evaluation, settlement, and investigation

While Claims Call Center representatives handle customer inquiries and process claims over the phone, Claims Adjusters evaluate and settle claims through inspections and investigations. Both roles are essential in the insurance industry but differ in responsibilities, credentials, and work environment.

More about Claims Call Center jobs

What cities are hiring for Claims Call Center jobs?

Cities with the most Claims Call Center job openings:

What states have the most Claims Call Center jobs?

States with the most job openings for Claims Call Center jobs include:

What are popular job titles related to Claims Call Center jobs?

For Claims Call Center jobs, the most frequently searched job titles are:

Claims Call Center jobs near you
Infographic showing various Claims Call Center job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $50,180 per year, or $24.1 per hour.

Claims Support Specialist

Richardson, TX • On-site

Smart AutoCare
Motor Vehicle Manufacturing • 51 - 200 employees
Learn more about Smart AutoCareexternal

Full-time

Re-posted 11 days ago

Job description

Job Title: Claims Support Specialist
Department: Claims Administration
Pay Grade:
Overtime Eligibility:
Non-Exempt
Date:
November, 2025
Job Summary:
The Claims Support Representative serves as the front line of our Auto Warranty Claims Call Center, assisting customers and repair facilities with questions related to contracts, coverage, claim status, and payments. This role requires strong communication skills, technical understanding, and attention to detail to deliver a positive experience and accurate information. This is a full-time, hourly, in-office position based in Richardson, TX or Jacksonville, FL.
Minimum Qualifications:
Education
High School diploma or equivalency
Experience
Proven customer support experience or experience as a client service representative
Licensure, Certification, and/or Registration
N/A
Primary Job Functions
  • Manage a high volume of inbound calls from customers, dealers, and repair facilities regarding Auto Warranty claims and coverage questions.
  • Review Auto Warranty contracts to verify eligibility for coverage, including checking terms, mileage limits, exclusions, waiting periods, and effective dates.
  • Confirm financing and payment status to ensure the contract is active and valid before proceeding with claim actions.
  • Read and interpret adjuster notes to understand claim status, required documentation, pending actions, and authorization details.
  • Take action based on adjuster direction by updating claim files, requesting additional information, sending forms, or providing next steps to the caller.
  • Provide clear and accurate explanations regarding what is and is not covered, based on contract language and claim findings.
  • Offer timely claim status updates by reviewing claim notes, uploaded documents, and all relevant system information.
  • Handle customer and dealer concerns professionally, offering solutions, setting clear expectations, and escalating when appropriate.
  • Document all interactions and updates thoroughly in the claims system to ensure accurate and complete claim records.
  • Follow all Auto Warranty claims procedures, communication standards, and regulatory guidelines.
  • Meet expectations related to quality, documentation accuracy, call handling, and customer satisfaction.

Periodic Job Functions
  • Participate in any projects, reports, documentation, tasks or objectives assigned

Skills & Competencies Required
  • Spanish fluency/Bilingual a plus
  • Intermediate knowledge of Windows-based computer programs.
  • Exceptional customer service and communication skills.
  • Strong phone contact handling skills and active listening
  • Customer Orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively

Apply