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Claims Call Center Jobs in Michigan (NOW HIRING)

MSGCU

Call Center Representative

Troy, MI · On-site

$15 - $18.75/hr

... claims as needed to ensure member satisfaction. * Troubleshooting and De-escalation : Reviews ... call center with sales or production goals * Suggestive selling and business solicitation ...

Henderson Glass

CALL CENTER Agent

Rochester, MI · On-site

$15 - $17/hr

Call Center Agent Job Summary You will answer incoming calls from customers who want to place ... Verify insurance coverage, establish claims, and schedule appointments. * Communicate and resolve ...

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Claims Call Center information

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$10

$21

$36

How much do claims call center jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for claims call center in Michigan is $21.03, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $23.89 per hour, depending on experience, location, and employer.

What is a claims call center representative?

Claims call center representatives are professionals who assist customers with filing, managing, and resolving insurance claims over the phone. They act as the first point of contact for policyholders, answering questions, providing updates, and guiding them through the claims process. These representatives gather necessary information, verify policy details, and ensure all documentation is complete. Their goal is to provide excellent customer service while helping customers navigate often complex claims procedures.

What are the key skills and qualifications needed to thrive as a claims call center representative?

To thrive as a Claims Call Center Representative, you generally need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with claims management software, CRM systems, and standard office applications is typically required, with some employers preferring relevant certifications. Excellent problem-solving abilities, patience, and emotional resilience are standout soft skills that help in managing challenging customer interactions. These skills are crucial for efficiently resolving claims, maintaining customer satisfaction, and supporting the overall reputation of the organization.

What are some common challenges faced by claims call center representatives, and how can applicants prepare for them?

Claims Call Center representatives often encounter high call volumes, emotionally charged conversations with customers, and the need to quickly interpret and apply policy details. To prepare, applicants should develop strong communication and active listening skills, learn basic conflict resolution techniques, and familiarize themselves with insurance terminology. Building resilience and practicing empathy are also important, as these skills help maintain professionalism and customer satisfaction during challenging interactions.

What is the difference between Claims Call Center vs Claims Adjuster?

AspectClaims Call CenterClaims Adjuster
CredentialsHigh school diploma or equivalent; customer service experienceLicensing and certifications often required (e.g., state adjuster license)
Work EnvironmentCall center setting, primarily phone-basedField or office-based, inspecting and evaluating claims
Employer & IndustryInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Search & Comparison IntentCustomer service, claims support rolesClaims evaluation, settlement, and investigation

While Claims Call Center representatives handle customer inquiries and process claims over the phone, Claims Adjusters evaluate and settle claims through inspections and investigations. Both roles are essential in the insurance industry but differ in responsibilities, credentials, and work environment.

What job categories do people searching Claims Call Center jobs in Michigan look for?

The top searched job categories for Claims Call Center jobs in Michigan are:

Claims Call Center jobs near you
Infographic showing various Claims Call Center job openings in Michigan as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $43,736 per year, or $21 per hour.

Claims Call Centre Representative

Zurich NA

Lansing, MI • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Zurich North America rating

8.3

Company rating: 8.3 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

129th of 311 rated insurance

Job description

Claims Call Centre Representative

135927

Zurich is a leading multi-line insurer that serves its customers in global and local markets. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.

We are seeking confident, outgoing, and self-motivated Customer Care Professionals to join our dedicated contact center team. If you are passionate about customer service and want to help people, we want to talk to you. You will work 100% remotely from your home office. This role offers in-depth training that covers everything you’ll need to get started.

Responsibilities include:

  • Manage incoming inquiry calls of different levels of complexity, ensuring a positive customer experience.

  • Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others to provide an effective service and clear advice to colleagues and customers.

  • Liaise with internal and external clients to exchange information, clarify facts, and resolve queries and/or problems efficiently.

  • Provide feedback and recommendations to the team to improve the quality of customer care.

  • Follow procedures to ensure adherence to the company’s risk and compliance policies.

Highlights:

  • Available shifts start between 8:30 am to 10:00 am (Central Standard Time)

  • Work remotely (100%)

  • Annual Merit Increase & Bonus Opportunity

  • Amazing PTO

  • 401K Match

  • Career mobility

  • Medical, Vision & Dental

Basic Qualifications:

  • High School Diploma or Equivalent and No prior experience required in the Clerical Support area

  • OR

  • Zurich Certified Insurance Apprentice including an Associate Degree and No prior experience required in the Clerical Support area

  • AND

  • 6 months or more of customer service experience

  • Data entry experience

Work from home office requirements:

  • Designated workspace free from noise and other distractions

  • Minimum internet connection via stable, high-speed internet connection of at least 5 Mbps up and 10 Mbps down

Preferred Qualifications:

  • 6 months or more of call center experience

  • Strong data entry skills and the ability to type 32 WPM or more

  • Demonstrated proficiency in Windows based operating systems and Microsoft office

  • Ability to navigate multiple computer screens and browsers quickly and accurately

  • Strong comprehension skills, professional demeanor

  • Solid oral & written communication skills

  • Demonstrated strong attention to detail and solid problem-solving skills

  • Insurance knowledge preferred

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us.

The pay range shown is a national average and may vary by location. The proposed hourly rate for this position is $17.79 - $21.64, with short-term incentive bonus eligibility set at 5%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here (https://www.zurichna.com/careers/benefits) .]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Remote Work (US)

Remote Working: Yes

Schedule: Full Time

Employment Sponsorship Offered: No

Linkedin Recruiter Tag: #LI-MM1 #LI-REMOTE

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