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Claims Associate Jobs in Washington, DC (NOW HIRING)

Marriott

Claims Adjuster II

Bethesda, MD · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Associate in Claims (AIC) or Associate in Risk Management (ARM) preferred. * Two or four year degree from an accredited college/business/technical school. CORE WORK ACTIVITIES * Manage 100-150 ...

Marriott

Claims Adjuster II

Bethesda, MD · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Associate in Claims (AIC) or Associate in Risk Management (ARM) preferred. * Two or four year degree from an accredited college/business/technical school. CORE WORK ACTIVITIES * Manage 100-150 ...

Marriott International

Claims Adjuster II

Bethesda, MD · On-site

$63K - $92K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Associate in Claims (AIC) or Associate in Risk Management (ARM) preferred. * Two or four year degree from an accredited college/business/technical school. CORE WORK ACTIVITIES * Manage 100-150 ...

CareFirst

Claims Adjuster I (Remote)

Washington, DC · Remote

  • Retirement

Verifies insurance claims by reviewing claims requirements; examining documentation and ... The associate is primarily seated while performing the duties of the position. Occasional walking ...

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Claims Associate information

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$23

$34

How much do claims associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for claims associate in Washington, DC is $23.77, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $26.15 per hour, depending on experience, location, and employer.

What does a claims associate do?

A claims associate handles claims for an insurance company. As a claims associate, your job duties may include reviewing a customer’s insurance coverage and interviewing those who have filed a claim. Your job is to ensure that a claim is processed correctly, so the customer receives the financial payout to which they are entitled. In this career, you usually work in an office, but you may need to travel to gather information about the claim. There are positions in every insurance industry so that you may work in anything from auto to life insurance. This position requires excellent research and interpersonal skills, and experience in customer service is a plus. Additional qualifications may include an associate degree.

What does a claims associate do?

A Claims Associate is responsible for reviewing, processing, and managing insurance claims submitted by policyholders. Their duties include verifying information, evaluating the validity of claims, and ensuring all necessary documentation is complete. They often communicate with customers, healthcare providers, or other parties to gather additional information and resolve any issues. Claims Associates play a crucial role in ensuring claims are processed accurately and efficiently according to company policies and regulatory guidelines.

What are the key skills and qualifications needed to thrive as a claims associate?

To thrive as a Claims Associate, you need a solid understanding of insurance policies, attention to detail, and basic analytical skills, usually supported by a high school diploma or equivalent. Familiarity with claims management systems, CRM software, and sometimes industry certifications like AIC (Associate in Claims) are commonly required. Strong communication, problem-solving, and customer service abilities set top performers apart. These skills are essential for accurately processing claims, ensuring compliance, and providing a positive experience for clients and policyholders.

What are some common challenges a claims associate may face, and how can they effectively handle them?

Claims Associates often encounter challenges such as managing a high volume of claims, navigating complex policy details, and communicating with clients who may be experiencing stress or frustration. Effectively handling these situations requires strong organizational skills, attention to detail, and clear, empathetic communication. Many Claims Associates find success by proactively prioritizing tasks, seeking guidance from senior team members when needed, and utilizing available technology to streamline documentation and follow-ups.

What is the difference between Claims Associate vs Claims Examiner?

AspectClaims AssociateClaims Examiner
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance-related certificationsHigh school diploma; insurance certifications like CPCU or similar beneficial
Work EnvironmentOffice setting, interacting with customers and internal teamsOffice setting, reviewing claims and documentation
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, adjusting departments
Common Search & ComparisonClaims Associate vs Claims Examiner

The main difference between a Claims Associate and a Claims Examiner lies in their responsibilities. Claims Associates typically handle initial customer interactions and basic claim processing, while Claims Examiners review and assess claims in detail, often making determinations on claim validity. Both roles require similar credentials and work in comparable environments, but Claims Examiners usually have more specialized knowledge and decision-making authority.

More about Claims Associate jobs

What are the most commonly searched types of Claims jobs in Washington, DC?

The most popular types of Claims jobs in Washington, DC are:

What are popular job titles related to Claims Associate jobs in Washington, DC?

For Claims Associate jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Claims Associate jobs in Washington, DC look for?

The top searched job categories for Claims Associate jobs in Washington, DC are:

Claims Associate jobs near you
Infographic showing various Claims Associate job openings in Washington, DC as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $49,442 per year, or $23.8 per hour.

Claims Operations Associate I

Great American Insurance Group

Washington, DC • Remote

$18.50 - $25.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Great American Insurance Group rating

8.8

Company rating: 8.8 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

57th of 309 rated insurance

Job description

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Who We Are

Strategic Comp is a leading provider of workers' compensation insurance for large employers committed to protecting their workforce. As part of Great American, we combine the strength and stability of a trusted organization with more than 150 years of history with the entrepreneurial spirit of a growing business.

Through our specialized insurance expertise and field-based service model, we build lasting partnerships and deliver exceptional results for our customers. Our culture is built on collaboration, excellence, and a shared commitment to serving our customers and one another.

Position Overview

The Claims Operations Associate I is an entry-level support role responsible for assisting with the setup, processing, and administration of workers' compensation claims. This position serves as a key member of the Claims Operations team, helping to ensure claims are accurately established, information is properly documented, and customer inquiries are addressed in a timely and professional manner. The role works closely with claims professionals and business partners while developing foundational knowledge of workers' compensation and insurance operations.

This is a remote, work-from-home position. Candidates must reside within the Pacific Time Zone and be available to work 37.5 hours a week from 8:00 a.m. to 4:30 p.m. Pacific Time, Monday through Friday.

Responsibilities

  • Respond to customer, claimant, and internal inquiries via phone, email, and voicemail in a timely and professional manner.

  • Set up and enter new claims while ensuring information is complete and accurate.

  • Review claim submissions and documentation to identify discrepancies or missing information.

  • Utilize claim management and workflow systems to track activities, manage workload, and maintain organization.

  • Verify coverage information and assist with basic claim administration tasks.

  • Process and support routine claim-related transactions in accordance with established procedures.

  • Investigate and gather information needed to resolve straightforward questions and service requests.

  • Document claim activity accurately and maintain detailed records within applicable systems.

  • Assist with creating and distributing general correspondence and claim-related communications.

  • Collaborate with claims professionals and operational partners to support efficient claim handling.

  • Escalate non-routine or complex issues to management or senior team members for resolution.

  • Maintain productivity and service standards while working in a remote environment.

  • Demonstrate professionalism, accuracy, and attention to detail in all interactions and work products.

  • Support special projects and perform additional duties as assigned.

Qualifications

  • High school diploma or equivalent required.

  • Experience in claims operations, claims processing, billing support, customer service, policy services, or a related insurance support role required.

  • Workers' compensation claims experience preferred.

  • Basic understanding of insurance concepts, terminology, and business processes.

  • Strong verbal and written communication skills with the ability to effectively interact with internal and external customers.

  • Demonstrated ability to work accurately, manage multiple priorities, and learn new systems and processes.

  • Must reside within the Pacific Time Zone, be available during standard Pacific business hours, and be self-motivated in a remote work environment.

Business Unit:

Strategic Comp


Salary Range:

$18.50 -$25.50

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.

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