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Claims Associate Jobs in London, ON (NOW HIRING)

Walmart

Consumables Associate

Woodstock, ON · On-site

CA$17.75/hr

This Associate will function as part of a team to stock and process merchandise and assist ... claims and returns, secures merchandise, identifies high shrink items and maintains a safe work ...

Walmart

Produce Department Manager

Woodstock, ON · On-site

CA$19.35/hr

The Produce Department Manager at Walmart leads produce associates and oversees department ... Claims, Shrink, and Safety Compliance Ensures proper handling of claims and returns, secures ...

All JobsClaims Associate JobsClaims Associate Jobs in London, ON

Claims Associate information

See London, ON salary details

$10

$16

$21

How much do claims associate jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for claims associate in London, ON is $16.28, according to ZipRecruiter salary data. Most workers in this role earn between $13.49 and $17.64 per hour, depending on experience, location, and employer.

What does a claims associate do?

A claims associate handles claims for an insurance company. As a claims associate, your job duties may include reviewing a customer’s insurance coverage and interviewing those who have filed a claim. Your job is to ensure that a claim is processed correctly, so the customer receives the financial payout to which they are entitled. In this career, you usually work in an office, but you may need to travel to gather information about the claim. There are positions in every insurance industry so that you may work in anything from auto to life insurance. This position requires excellent research and interpersonal skills, and experience in customer service is a plus. Additional qualifications may include an associate degree.

What does a claims associate do?

A Claims Associate is responsible for reviewing, processing, and managing insurance claims submitted by policyholders. Their duties include verifying information, evaluating the validity of claims, and ensuring all necessary documentation is complete. They often communicate with customers, healthcare providers, or other parties to gather additional information and resolve any issues. Claims Associates play a crucial role in ensuring claims are processed accurately and efficiently according to company policies and regulatory guidelines.

What are the key skills and qualifications needed to thrive as a claims associate?

To thrive as a Claims Associate, you need a solid understanding of insurance policies, attention to detail, and basic analytical skills, usually supported by a high school diploma or equivalent. Familiarity with claims management systems, CRM software, and sometimes industry certifications like AIC (Associate in Claims) are commonly required. Strong communication, problem-solving, and customer service abilities set top performers apart. These skills are essential for accurately processing claims, ensuring compliance, and providing a positive experience for clients and policyholders.

What are some common challenges a claims associate may face, and how can they effectively handle them?

Claims Associates often encounter challenges such as managing a high volume of claims, navigating complex policy details, and communicating with clients who may be experiencing stress or frustration. Effectively handling these situations requires strong organizational skills, attention to detail, and clear, empathetic communication. Many Claims Associates find success by proactively prioritizing tasks, seeking guidance from senior team members when needed, and utilizing available technology to streamline documentation and follow-ups.

What is the difference between Claims Associate vs Claims Examiner?

AspectClaims AssociateClaims Examiner
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance-related certificationsHigh school diploma; insurance certifications like CPCU or similar beneficial
Work EnvironmentOffice setting, interacting with customers and internal teamsOffice setting, reviewing claims and documentation
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, adjusting departments
Common Search & ComparisonClaims Associate vs Claims Examiner

The main difference between a Claims Associate and a Claims Examiner lies in their responsibilities. Claims Associates typically handle initial customer interactions and basic claim processing, while Claims Examiners review and assess claims in detail, often making determinations on claim validity. Both roles require similar credentials and work in comparable environments, but Claims Examiners usually have more specialized knowledge and decision-making authority.

Is being a claims associate hard?

Claims associates handle insurance claims processing, which requires attention to detail, strong communication skills, and knowledge of insurance policies. The job can be challenging due to the need for accuracy, meeting deadlines, and managing complex cases, but it is generally manageable with proper training and experience.

What is a claims associate in claims?

A claims associate is a professional who reviews, processes, and manages insurance claims to determine coverage and settlement amounts. They often work with claim documentation, use claims management software, and ensure compliance with company policies and industry regulations.
More about Claims Associate jobs

What are the most commonly searched types of Claims jobs in London, ON?

The most popular types of Claims jobs in London, ON are:

What cities near London, ON are hiring for Claims Associate jobs?

Cities near London, ON with the most Claims Associate job openings:

Claims Associate jobs near you
Infographic showing various Claims Associate job openings in London, ON as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 32% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,863 per year, or $16.3 per hour.

Associate Manager, Claims

London, ON

The Canada Life Assurance Company
See more jobs at The Canada Life Assurance Companyexternal

CA$71K - CA$119K/yr

Full-time

Medical, Dental, Life, Retirement

Posted 3 days ago

New

Job description

Permanent Full Time 

-

As an Associate Manager within Health & Dental Claims Operations, you will play a critical leadership role in delivering an exceptional claim experience for our plan members while supporting a high-performing and engaged team. You will lead Team Performance Leaders and/or operational teams, ensuring service commitments, quality standards, productivity targets, and employee engagement objectives are consistently achieved.

This role requires a collaborative, results-oriented leader who can balance operational excellence with employee development, coaching, and continuous improvement initiatives. You will work closely with leaders across Health & Dental Operations to identify opportunities, solve complex business challenges, and drive sustainable performance outcomes.

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: London, Montreal, Regina and Winnipeg. 

What you will do

Leadership & People Development
  • Lead, coach, and develop Team Performance Leaders and operational employees.
  • Foster a culture of accountability, engagement, inclusion, and continuous improvement.
  • Conduct regular performance discussions, career development conversations, and coaching activities.
  • Support talent management, succession planning, and employee recognition initiatives.
  • Effectively manage attendance, performance concerns, and employee relations matters.
Operational Excellence
  • Deliver operational results across service, quality, productivity, and plan member experience metrics.
  • Monitor workflow inventories and resource allocation to ensure service objectives are met.
  • Analyze performance trends and identify opportunities to improve efficiency and effectiveness.
  • Support the implementation of operational strategies and business initiatives.
  • Lead and participate in productivity improvement projects and process optimization efforts.
Business Partnership & Collaboration
  • Partner with leaders across Claims, Contact Centre, Training, Quality, Plan Member Services, and Technology teams.
  • Manage escalated plan member, provider, and business partner concerns.
  • Support change management initiatives, technology enhancements, and process updates.
  • Collaborate across departments to remove barriers and improve end-to-end claim processing outcomes.
Governance & Risk Management
  • Ensure claims are adjudicated in accordance with policy provisions, administrative guidelines, and operational procedures.
  • Maintain a strong focus on compliance, risk management, and quality assurance.
  • Identify trends, risks, and opportunities through operational data and reporting.
  • Promote consistent application of policies and business practices.
  What You Bring Required Qualifications
  • Post-secondary education or equivalent combination of education and experience.
  • Minimum 5 years of leadership experience in an operations environment, preferrably involving Health & Dental claims
  • Demonstrated ability to lead teams through change and deliver results in a fast-paced environment.
  • Proven experience coaching and developing employees and leaders.
  • Strong analytical and problem-solving capabilities.
  • Excellent verbal and written communication skills.
  • Ability to build relationships and influence across multiple levels of the organization.
  • Experience leading large, geographically dispersed teams.
  • Lean, Continuous Improvement, or Operational Excellence experience.
  • Advanced proficiency in Microsoft Office Suite and operational reporting tools.
  • Experience interpreting operational metrics and translating insights into action plans.
  • Reliability Status Security Clearance - this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life. 
 

-The base salary for this position is between $71,900 - $119,800 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We're united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We're looking for people who live our values everyday: we step up, we do the right thing, and we deliver - for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We're committed to supporting our employees through every stage of their career. Here's what you can expect as a full-time or part-time permanent team member: 

  • Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annually towards education reimbursement. 
  • Health & Wellness:Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 
  • Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
  • Financial Security:Company-matching pension plan,share ownership program and additionalinvestment options. 
  • Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
  • Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We're committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Lifewould like to thank all applicants, however only those who qualify for an interview will be contacted. 

#LI-Hybrid 

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