Claim Operator Jobs in Dallas, TX (NOW HIRING)

The Vice President of Claims leads Aimbridges Workers Compensation and Liability Claims programs with a focus on strategy, cost control, and stronger claim outcomes. This role guides a lean claims team, partners across the business, and drives practices that reduce risk and long-term insurance costs.

QUALIFICATIONS:

• Bachelors degree preferred; 810 years of progressive risk management or claims leadership experience.
• Experience managing Workers Compensation and liability claims across multi-state, multi-site environments.
• Hospitality, real estate, or multi-site operations experience strongly preferred.
• Proven ability to lead teams, influence outcomes, and manage complex or high-severity claims.
• Strong legal, regulatory, analytical, financial, RMIS, and incident reporting expertise.
• Executive communication skills with sound judgment, discretion, professionalism, and confidentiality.

JOB RESPONSIBILITIES:

Workers Compensation Leadership

• Lead the Workers Compensation program and team, driving early return-to-work, claim closure, and reduced indemnity exposure.
• Manage cost mitigation, claim trends, reserves, compliance, and reporting to improve outcomes across jurisdictions.
• Partner with TPAs, legal, HR, and internal stakeholders to ensure timely, compliant, and cost-effective claim handling, including complex leave and accommodation matters.

Liability Claims Oversight

• Oversee liability claims programs, including General Liability, Auto Liability, and other casualty exposures across the portfolio.
• Lead investigation, evaluation, litigation, and resolution strategy in partnership with the Liability Claims Manager, TPAs, legal counsel, and carriers.
• Serve as the escalation point for complex or high-severity claims, coverage disputes, settlements, and KPI reporting.

Claims Strategy & Cost Management

• Oversee claims governance, authority levels, and quality assurance reviews across Workers Compensation and liability programs.
• Use claim analytics, dashboards, and reporting to track performance, trends, and financial impact.
• Improve incident and claim data capture to support more accurate analytics and benchmarking.

Risk & Program Development

• Lead claims-driven initiatives to improve safety, operations, and loss outcomes.
• Partner with safety and operations to identify root causes and address key loss drivers.
• Use claims insights to support prevention strategies, training, and operating procedures.

TPA & Carrier Management

• Support insurance program strategy by providing loss analysis, claim trend reporting, and advocacy during renewals.
• Maintain productive relationships with insurance carriers, third party administrators, defense counsel, and brokers to drive improved claim outcomes and service standards.

Leadership & Governance

• Lead, develop, and hold the claims team accountable for performance and growth.
• Ensure compliant, ethical, and consistent claims practices across the organization.
• Report claim performance, trends, and financial impact to leadership and ownership.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
At Aimbridge, hospitality is at the heart of everything we do. As the world's leading global hospitality management company, we are dedicated to being the most trusted hotel operator and employer in the industry. With a portfolio of over 80 respected hotel brands and a commitment to creating exceptional guest experiences, we focus on strong relationships with our partners and creating a strong culture for our team members. Join us in setting the new standard for hospitality excellence, where trust is the foundation of our success story.