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Claim Operator Jobs in Boston, MA (NOW HIRING)

CYNET SYSTEMS

Service Administrator - III

Dedham, MA · On-site

$28 - $33/hr

... and claim requirements; identifies items associated with repair that can be covered and ... operating across North America and Asia. As a nationally and locally certified Minority Business ...

AIG

Actuary & AVP - Management Liability

Boston, MA · On-site

$126K - $148K/yr

... AIG's major insurance operating companies, globally. We collaborate with Finance, Claims ... Construct & maintain advanced models for various business functions such as pricing or claim trend ...

IICRC

Customer Service Representative

Wilmington, MA · On-site

$20 - $26/hr

Manages data entry for each claim from First Notice of Loss through to completion of job in the CRM ... Monitor and update jobs in required operating system making sure the job flows efficiently through ...

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Showing results 41-60

All JobsClaim Operator JobsClaim Operator Jobs in Boston, MA

Claim Operator information

See Boston, MA salary details

$44.5K

$82.6K

$107.6K

How much do claim operator jobs pay per year?

As of Aug 27, 2026, the average yearly pay for claim operator in Boston, MA is $82,609.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,700.00 and $92,900.00 per year, depending on experience, location, and employer.

What does a claim operator do?

A Claim Operator is responsible for processing and managing insurance claims. They review claim submissions, verify documentation for accuracy, and determine the validity of claims according to company policies. Claim Operators may also communicate with clients, adjusters, and other stakeholders to gather additional information or resolve issues. Their role helps ensure that claims are handled efficiently and fairly, contributing to customer satisfaction and the integrity of the insurance process.

What are the key skills and qualifications needed to thrive as a claim operator, and why are they important?

To thrive as a Claim Operator, you need strong analytical skills, attention to detail, and a foundational understanding of insurance processes, often supported by a high school diploma or equivalent. Familiarity with claims management software, Microsoft Office Suite, and sometimes industry certifications like AIC (Associate in Claims) are typically required. Excellent communication, organization, and problem-solving abilities help in interacting with clients and resolving claims efficiently. These skills are crucial for accurately processing claims, ensuring customer satisfaction, and maintaining compliance with regulatory standards.

What are some common challenges a claim operator faces in managing insurance claims, and how can they be addressed?

Claim Operators often encounter challenges such as handling a high volume of claims, ensuring accuracy in documentation, and meeting strict deadlines. These challenges can be managed by developing strong organizational skills, utilizing claims management software efficiently, and maintaining clear communication with both clients and team members. Staying updated on regulatory changes and company policies also helps prevent errors and ensures compliance throughout the claims process.

What is the difference between Claim Operator vs Claims Adjuster?

AspectClaim OperatorClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may require insurance licensesHigh school diploma; licensing or certification often required
Work EnvironmentInsurance companies, claims processing centersFieldwork and office settings, inspecting damages
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Common Search & ComparisonClaim OperatorClaims Adjuster

Claim Operators primarily handle the administrative processing of claims within insurance companies, focusing on data entry and documentation. Claims Adjusters, on the other hand, evaluate damages, inspect claims, and determine settlement amounts. While both roles require insurance knowledge and sometimes licensing, Claim Operators focus on processing, whereas Claims Adjusters are more involved in assessment and decision-making.

What are popular job titles related to Claim Operator jobs in Boston, MA?

For Claim Operator jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Claim Operator jobs in Boston, MA look for?

The top searched job categories for Claim Operator jobs in Boston, MA are:

Claim Operator jobs near you
Infographic showing various Claim Operator job openings in Boston, MA as of August 2026, with employment types broken down into 40% Full Time, 58% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $82,609 per year, or $39.7 per hour.

Collision Estimator - IRA Toyota Danvers

Danvers, MA • On-site

Group 1 Automotive, Inc.
Retail • 10K+ employees

6.7

Company rating: 6.7 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

85th of 155 rated car dealerships

People enjoy working here

Recommended by parents

Respectful managers

Learn more about Group 1 Automotive, Inc.external

$34 - $48/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

About Us
Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees.
At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.
Overview
Group 1 Collision Center of IRA Toyota Danvers is part of fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified AUTOMOTIVE COLLISION ESTIMATOR to our team. Group 1 is a Fortune 500 company that offers a team environment, great benefits and ongoing training and support for its associates. If you've got the horsepower to join a fast paced environment and hit our high standards - apply today!
Benefits:
  • Health insurance
  • Dental insurance
  • Vision, Life, Disability insurance
  • 401(k) plan with company match
  • Paid vacation
  • Employee Stock Purchase Plan
  • Employee Vehicle Purchase Program

Professional work environment, with job training and advancement
Responsibilities
  • Greets customers upon arrival as well as communicate with them on the telephone providing information, scheduling appointments and collecting customer vehicle information.
  • Builds and maintains strong relationships with customers, insurance companies and co-workers.
  • Listens to customer requests and completes a proper, clear explanation on the work order.
  • Thoroughly checks the customers' vehicles to determine all damage to the vehicle include: structural, exterior and interior damage, overall body and mechanical issues.
  • Calculates the estimated cost of labor and parts to repair or replace each affected item on the vehicle as well as the estimate for the salvage value of the total vehicle.
  • Review with the customer the cost effectiveness of repair versus replacement of parts.
  • Determine costs associated with repainting or other applicable customizing that may be required.
  • Proper completion of insurance claim forms to indicate repair or replacement cost estimates and specific recommendations.
  • Other duties may be assigned by management
  • Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors.

Qualifications
  • Greets customers upon arrival as well as communicate with them on the telephone providing information, scheduling appointments and collecting customer vehicle information.
  • Builds and maintains strong relationships with customers, insurance companies and co-workers.
  • Listens to customer requests and completes a proper, clear explanation on the work order.
  • Thoroughly checks the customers' vehicles to determine all damage to the vehicle include: structural, exterior and interior damage, overall body and mechanical issues.
  • Calculates the estimated cost of labor and parts to repair or replace each affected item on the vehicle as well as the estimate for the salvage value of the total vehicle.
  • Review with the customer the cost effectiveness of repair versus replacement of parts.
  • Determine costs associated with repainting or other applicable customizing that may be required.
  • Proper completion of insurance claim forms to indicate repair or replacement cost estimates and specific recommendations.
  • Other duties may be assigned by management
  • Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors.

Compensation: $34.00 to $48.00 per hour
Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.

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