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Claim Operator Jobs in Boston, MA (NOW HIRING)

Converys

Litigation Management Associate

Boston, MA · On-site

$90K - $122K/yr

Coordinate with Claim staff on questions of approval, budgeting, and case management. * Assist the ... Ability to read and interpret documents such as safety rules, operating and maintenance ...

Hiscox

Senior Claims Examiner

Boston, MA · Hybrid

$80K - $125K/yr

Accurately documents claim files with all relevant claim documentation, correspondence and notes in ... Today, Hiscox USA has a talent force of over 400 employees operating out of several major cities ...

Coverys, Inc.

Litigation Management Associate

Boston, MA · On-site

$94 - $123/hr

Coordinate with Claim staff on questions of approval, budgeting, and case management.* Assist the ... Ability to read and interpret documents such as safety rules, operating and maintenance ...

Hiscox

Sr. Claims Examiner

Boston, MA · Hybrid

$80K - $125K/yr

Accurately documents claim files with all relevant claim documentation, correspondence and notes in ... Today, Hiscox USA has a talent force of over 400 employees operating out of several major cities ...

Converys

Litigation Management Associate

Boston, MA · On-site

$94K - $122K/yr

Coordinate with Claim staff on questions of approval, budgeting, and case management. * Assist the ... Ability to read and interpret documents such as safety rules, operating and maintenance ...

Hiscox

Senior Claims Examiner - MPL

Boston, MA · Hybrid

$95 - $120K/hr

Accurately documents claim files with all relevant claim documentation, correspondence and notes in ... Today, Hiscox USA has a talent force of over 400 employees operating out of several major cities ...

Daymark Health

Manager, Revenue Cycle Management

Boston, MA · On-site

$120K - $135K/yr

ABOUT THE ROLE We are seeking a highly capable operator to build and lead Revenue Cycle Management ... Establish and track RCM KPIs: clean claim rate, denial rate, days in AR, net collection rate, and ...

CYNET SYSTEMS

Service Administrator - III

Dedham, MA · On-site

$28 - $33/hr

... and claim requirements; identifies items associated with repair that can be covered and ... operating across North America and Asia. As a nationally and locally certified Minority Business ...

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Showing results 21-40

All JobsClaim Operator JobsClaim Operator Jobs in Boston, MA

Claim Operator information

See Boston, MA salary details

$44.5K

$82.6K

$107.6K

How much do claim operator jobs pay per year?

As of Aug 10, 2026, the average yearly pay for claim operator in Boston, MA is $82,609.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,700.00 and $92,900.00 per year, depending on experience, location, and employer.

What are some common challenges a claim operator faces in managing insurance claims, and how can they be addressed?

Claim Operators often encounter challenges such as handling a high volume of claims, ensuring accuracy in documentation, and meeting strict deadlines. These challenges can be managed by developing strong organizational skills, utilizing claims management software efficiently, and maintaining clear communication with both clients and team members. Staying updated on regulatory changes and company policies also helps prevent errors and ensures compliance throughout the claims process.

What is the difference between Claim Operator vs Claims Adjuster?

AspectClaim OperatorClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may require insurance licensesHigh school diploma; licensing or certification often required
Work EnvironmentInsurance companies, claims processing centersFieldwork and office settings, inspecting damages
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Common Search & ComparisonClaim OperatorClaims Adjuster

Claim Operators primarily handle the administrative processing of claims within insurance companies, focusing on data entry and documentation. Claims Adjusters, on the other hand, evaluate damages, inspect claims, and determine settlement amounts. While both roles require insurance knowledge and sometimes licensing, Claim Operators focus on processing, whereas Claims Adjusters are more involved in assessment and decision-making.

What are the key skills and qualifications needed to thrive as a claim operator, and why are they important?

To thrive as a Claim Operator, you need strong analytical skills, attention to detail, and a foundational understanding of insurance processes, often supported by a high school diploma or equivalent. Familiarity with claims management software, Microsoft Office Suite, and sometimes industry certifications like AIC (Associate in Claims) are typically required. Excellent communication, organization, and problem-solving abilities help in interacting with clients and resolving claims efficiently. These skills are crucial for accurately processing claims, ensuring customer satisfaction, and maintaining compliance with regulatory standards.

What does a claim operator do?

A Claim Operator is responsible for processing and managing insurance claims. They review claim submissions, verify documentation for accuracy, and determine the validity of claims according to company policies. Claim Operators may also communicate with clients, adjusters, and other stakeholders to gather additional information or resolve issues. Their role helps ensure that claims are handled efficiently and fairly, contributing to customer satisfaction and the integrity of the insurance process.
What are popular job titles related to Claim Operator jobs in Boston, MA? For Claim Operator jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Claim Operator jobs in Boston, MA look for? The top searched job categories for Claim Operator jobs in Boston, MA are:
Claim Operator jobs near you
Infographic showing various Claim Operator job openings in Boston, MA as of August 2026, with employment types broken down into 40% Full Time, 58% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $82,609 per year, or $39.7 per hour.

Litigation Management Associate

Converys

Boston, MA • On-site

$90K - $122K/yr

Full-time

Posted 16 days ago

Job description

The Litigation Management Associate is primarily responsible for auditing legal and litigation support vendor invoices, and educating panel defense counsel as to the Company's litigation management programs, but is also responsible for training other staff, generating legal audit data and reports, and for developing and implementing litigation management programs and initiatives.

Essential Duties & Responsibilities

  • Audit invoices from panel firms, coverage counsel, and litigation support vendors, which includes: meeting of standards for production, timeliness, quality.

  • Communicate and builds relationships with panel firms, to include written/verbal/electronic and off-site feedback.

  • Negotiate alternate fee arrangements with vendors providing litigation support, which includes the creation and review of contracts for such vendors, where appropriate.

  • Participate in the selection/review of panel counsel and coverage counsel, including the setting of rates and negotiating alternate billing arrangements with firms.

  • Participate in the development/implementation of procedures for the in-house operation.

  • Educate panel firms on the in-house litigation management program, including the Legal Billing.

  • Review guidelines and the Case Management Guidelines.

  • Analyze firm performance, compliance, and service. Assume primary responsibility for maintaining legal audit data and generating quarterly and ad hoc legal audit reports. With assistance from other members of the Litigation Management Unit, creates and maintains billing compliance databases.

  • Analyze allocated and unallocated loss adjustment expenses, for the purpose of expense control. This includes input into control mechanisms, including, but not limited to, alternate fees, discounts and other expense management tools.

  • Test software for use/ potential use in unit/program. This includes ensuring the software's readiness to handle the audit/budget/case function.

  • Train litigation management associates and other members of the Litigation Management Unit on in-house legal audit procedures. Also responsible for training claim staff on in-house procedures and responsible for training new staff in the legal audit function.

  • Coordinate with Claim staff on questions of approval, budgeting, and case management.

  • Assist the Litigation Management Unit and senior Claims management in developing and implementing Claim Department and Litigation Management Unit programs and initiatives.

  • Implement the Defense Counsel Development Program, including evaluating prospective participating law firms and attorneys, maintaining data as to utilization of the program by participating law firms, and coordinating attorney education seminars (i.e., developing topics, selecting presenters, disseminating seminar information to participating law firms/attorneys, and overall organization of seminars).

  • Maintain legal audit data and generating quarterly and ad hoc legal audit reports. This includes directing the efforts of other members of the Litigation Management Unit in these efforts.

  • Special projects requiring legal expertise or judgment as requested by management.

Education, Experience, Competencies & Values

  • Law school graduate with a minimum of 1-3 years of legal practice experience, preferably with an emphasis on civil litigation. Must be familiar with law firm billing practices. Must have a minimum of 3 years' experience auditing legal invoices.

  • Law school diploma, preferably a license to practice law in one or more of the states in which the Company does business.

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

  • Must be able to perform mathematical calculations (including simple accounting calculations and statistical analyses) with the assistance of a calculator.

  • Strong analytical skills and reasoning ability required. Must be able to interact effectively with outside counsel, to understand and respond to their questions and concerns, to assist in developing the Company's litigation management programs, and to explain those programs to outside counsel. Must also have the ability to grasp and analyze legal issues which arise in the claims context.

  • Knowledge and use of core system (currently NetCore), Microsoft Office (including Excel), legal audit software (currently Datalytics) and any other software deemed appropriate and approved for use in the unit/ program.

The base salary range for this role is $90,780 - $122,800. Individual compensation packages are based on a variety of factors that are unique to each candidate including geographic location, skill set, experience, qualifications and education.

If you're a caring and customer focused individual who enjoys working with passionate team members, Coverys is the right company for you!

Apply