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Claim Adjuster Training Jobs in Michigan (NOW HIRING)

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Sr Field Adjuster

Grand Rapids, MI · On-site

$62K - $83K/yr

Maintain comprehensive and detailed claim records, ensuring proper documentation and compliance ... Support training initiatives and contribute to the development of best practices and educational ...

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Claim Adjuster Training information

What is claim adjuster training?

Claim adjuster training is a program designed to teach individuals the skills and knowledge required to evaluate insurance claims. This training typically covers topics such as policy interpretation, damage assessment, documentation practices, negotiation techniques, and the legal aspects of claims handling. Many programs include both classroom instruction and hands-on experience to prepare trainees for real-world scenarios. Completing claim adjuster training is often necessary to obtain licensure and succeed in the insurance industry.

What are the key skills and qualifications needed to thrive as a claim adjuster, and why are they important?

To thrive as a Claim Adjuster, you need strong analytical abilities, attention to detail, and a foundational knowledge of insurance policies, often supported by a relevant degree or industry certifications. Familiarity with claims management software, estimating tools, and sometimes state licensure is typically required. Excellent communication, negotiation skills, and empathy help you interact effectively with claimants and resolve disputes. These skills ensure fair, efficient claims processing and maintain customer trust in the insurance process.

What are some common challenges new claim adjusters face during training and how can they overcome them?

New claim adjusters often find it challenging to quickly learn complex insurance policies, accurately assess damages, and handle difficult conversations with claimants. During training, it’s important to ask questions, actively participate in role-plays, and seek feedback from experienced colleagues. Building time management skills and staying organized will also help you manage caseloads effectively. Most teams are collaborative, so don’t hesitate to leverage the experience of your mentors and peers to accelerate your learning.

What is the difference between Claim Adjuster Training vs Claims Examiner?

AspectClaim Adjuster TrainingClaims Examiner
Required CredentialsOften requires licensing, certifications like AIC or CPCUMay require similar licenses, but often focuses on reviewing claims rather than adjusting
Work EnvironmentFieldwork, on-site inspections, and claims investigationOffice-based, reviewing claims and documentation
Employer & Industry UsageInsurance companies, adjusting claims for property, auto, or health insuranceInsurance companies, primarily reviewing and processing claims
Comparison Search IntentLearning claim adjustment processes, licensing requirementsUnderstanding claims review and processing roles

Claim Adjuster Training prepares individuals for fieldwork and claim investigation, often requiring licensing and certifications. Claims Examiners focus on reviewing and processing claims in an office setting, with overlapping credentials but different daily responsibilities. Both roles are integral to the insurance industry but serve distinct functions.

What are popular job titles related to Claim Adjuster Training jobs in Michigan?

For Claim Adjuster Training jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Claim Adjuster Training jobs in Michigan look for?

The top searched job categories for Claim Adjuster Training jobs in Michigan are:

What cities in Michigan are hiring for Claim Adjuster Training jobs?

Cities in Michigan with the most Claim Adjuster Training job openings:

Claim Adjuster Training jobs near you
Infographic showing various Claim Adjuster Training job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 22% Part Time, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Sr Casualty Adj - Kalamazoo, MI

Crawford and Company

Kalamazoo, MI • On-site

$22.39 - $40.93/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Key responsibilities

  • Conduct on-site investigations of claims by interviewing claimants and witnesses, obtaining official reports, inspecting physical damage, and comparing claim information with evidence.

  • Set loss reserves, negotiate settlements, determine insurance carrier's liability, and recommend litigation when appropriate.

  • Prepare reports by collecting and summarizing information required by clients, government agencies, and the company.

Job description


Ready to Take Ownership of Complex Casualty Claims?
⚖️ Be the Professional Who Delivers Fair, Timely Resolutions!
Join Us as Senior Casualty Adjuster in Kalamazoo, MI!
What's in it for you?
Lead Investigations: Conduct on-site inspections, interview claimants and witnesses, and gather evidence to determine coverage and liability.
Own the Outcome: Set loss reserves, negotiate settlements, control claim costs, and recommend litigation when appropriate.
Apply Your Expertise: Interpret policies, endorsements, and client instructions to ensure accurate, compliant claim resolutions.
Be a Trusted Partner: Collaborate with legal teams, regulators, clients, and contractors while mentoring junior adjusters as needed.
At Crawford, every claim represents a person and a community we help restore. As a Senior Casualty Adjuster, your analytical skills, attention to detail, and strong negotiation abilities will help drive fair outcomes while maintaining the integrity of our insurance products.
This is your chance to be part of the One Crawford family-where your experience and judgment truly matter.
Ready to handle complex claims and make a real impact? Apply today and help us restore lives!
Under moderate to light supervision, investigates, reserves, negotiates, evaluates and settles casualty claims of complex exposure including fatalities; presents evidence in legal proceedings while maintaining adequate production levels; makes sales calls when requested to do so.
Responsibilities
  • Examines claims forms, policies and endorsements, client instructions and other records to determine coverages.
  • Conducts on-site investigations of claims by interviewing claimants and witnesses, obtaining official reports, by inspecting physical damage, and by comparing claim information with evidence.
  • Sets loss reserves.
  • Prepares reports by collecting and summarizing information required by client, local, state and federal government and by Crawford.
  • Settles claims by determining insurance carrier's liability, client's instructions and authority levels required by obtaining demands and making offers to claimants, issuing settlement checks, making filings with regulatory agencies, disposing of salvage, pursuing subrogation when appropriate.
  • Controls claims costs.
  • Recommends litigation when appropriate.
  • Presents evidence at legal proceedings, producing reports and other documents as evidence.
  • Maintains expected case load.
  • Maintains company reputation and integrity of insurance products by complying with federal and state regulations and service standards.
  • Maintains professional and technical knowledge through continuing education.
  • Makes sales calls by calling on local businesses to solicit new business or to maintain existing clients.
  • May assist and mentor junior adjusters with claims handling.
  • Upholds the Crawford Code of Business Conduct at all times.
  • Participates in special projects or performs duties in other areas as requested.

Qualifications
  • College degree or equivalent combination of education and experience.
  • Previous experience as a claims adjuster or must have completed Crawford specified adjuster training if no experience.
  • Extensive, substantive experience as a Claims Adjuster; preferred a minimum of 4 years prior claims experience.
  • Strong verbal and written communication skills.
  • Strong attention to detail.
  • Strong analytical and mathematical ability.
  • Must be licensed as required by state and local jurisdictions.
  • Outside adjusters must have a valid driver's license.
  • Must complete continuing education requirements as outlined by Crawford Educational Services.
  • A variable schedule including on-call may be required. Depending on case load you may be required to work beyond normal business hours when necessary.
  • Travel may be required during/outside of normal business hours when necessary.

#LI-CB3 #LI-Hybrid
About Us
Why Crawford?
Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.
When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:
  • Competitive base pay
- The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate's previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours.
  • Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
  • We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:
- Medical, Dental and Vision Plans
- Prescription Drugs
- HSA, HRA, and FSA Accounts
- Paid Holidays, Vacation and Sick Leave
- 401(k) Retirement Plan
- Tuition Assistance
- Paid Parental Leave
- Supplemental Health Benefits
Other Benefits currently available at no cost include: - Enhanced Mental Health Support
- Virtual Physical Therapy
- Caregiving Services
- Life Assistance Program
*The above information highlights some of the benefits currently available to eligible full-time employees.
  • Training programs that promote continuous learning and career progression while enhancing job performance.
  • Sustainability programs that give back to the communities in which we live and work.
  • A culture of respect, collaboration, entrepreneurial spirit and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

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