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Citi Call Center Jobs (NOW HIRING)

Camdennational

Call Center Specialist

Gardiner, ME

$16.25 - $20.25/hr

Live here. Play here. Bank here. Work here .If you're looking to build your career at a forward-thinking organization with deep community roots and a vision for growth, success, and giving back, you ...

Camdennational

Call Center Specialist

Auburn, ME

$18 - $22.50/hr

Live here. Play here. Bank here. Work here .If you're looking to build your career at a forward-thinking organization with deep community roots and a vision for growth, success, and giving back, you ...

Camdennational

Call Center Specialist

Berlin, NH

$18.50 - $23.25/hr

Live here. Play here. Bank here. Work here .If you're looking to build your career at a forward-thinking organization with deep community roots and a vision for growth, success, and giving back, you ...

Jersey Cares

ServiceWorks Skills Trainer

Newark, NJ · On-site

ServiceWorks - powered by AmeriCorps, the Citi Foundation and Jersey Cares - is a groundbreaking ... Sign up for a training today or call Greg Tarnacki, ServiceWorks Program Coordinator at (973) 533 ...

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Citi Call Center information

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How much do citi call center jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for citi call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Citi call center?

A Citi Call Center is a customer service facility operated by Citibank where representatives assist customers with banking inquiries, account issues, credit card support, and other financial services. Customers can reach out via phone, email, or chat to resolve issues, get information about products, or receive help with transactions. Citi Call Centers are designed to provide timely and efficient support to ensure customer satisfaction and security. Representatives are trained to handle a wide range of banking-related questions and concerns.

What are some common challenges faced by employees in a Citi call center, and how can they be managed effectively?

Working in a Citi Call Center can present challenges such as handling high call volumes, managing difficult customer situations, and meeting strict performance metrics. Employees often need to balance efficiency with providing excellent customer service, which requires strong communication and problem-solving skills. To manage these challenges, Citi typically offers comprehensive training, supportive team structures, and opportunities for real-time feedback and coaching. Developing resilience, staying organized, and actively participating in team meetings can help employees thrive in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Citi call center representative, and why are they important?

To excel as a Citi Call Center Representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center telephony platforms, and basic computer applications is usually required. Patience, active listening, and stress management are vital soft skills for building rapport and handling challenging customer interactions. These competencies are crucial for delivering excellent service, resolving issues efficiently, and maintaining customer satisfaction in a high-volume environment.

What is the difference between Citi Call Center vs Citi Customer Service Representative?

AspectCiti Call CenterCiti Customer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentCall center setting with inbound/outbound callsCustomer service desk or call center environment
Employer & Industry UsageBanking and financial servicesBanking customer support roles within Citi
Common Search & ComparisonFocuses on call handling and communication skillsEmphasizes customer interaction and problem resolution

The Citi Call Center role primarily involves handling inbound and outbound calls in a call center environment, focusing on communication skills. Citi Customer Service Representatives also work in similar settings but may have more direct customer interaction and problem-solving responsibilities. Both roles require similar credentials and are integral to Citi's customer support operations.

More about Citi Call Center jobs

What states have the most Citi Call Center jobs?

States with the most job openings for Citi Call Center jobs include:

What job categories do people searching Citi Call Center jobs look for?

The top searched job categories for Citi Call Center jobs are:

Citi Call Center jobs near you
Infographic showing various Citi Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Specialist

Camdennational

Gardiner, ME

$16.25 - $20.25/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 29 days ago

Job description

Live here. Play here. Bank here. Work here.If you're looking to build your career at a forward-thinking organization with deep community roots and a vision for growth, success, and giving back, you've come to the right place.Get to know us:

  • We're your local community bank-and have been since 1875-that is committed to providing excellent customer service and giving back to our communities.

  • We foster a collaborative, inclusive work environment as part of a close-knit team where your voice is valued and heard.

  • Our highly engaged employees are rewarded for their performance and have ample opportunities for cross-training and advancement within the organization.

  • We've been named one of the best places to work in Maine, and offer robust benefits focused on your holistic well-being.

__________________________________________________________________________________________________

We want to get to know you:

Are you looking to expand your banking experience or ready to transfer your customer service skills into a new industry? If any of the below ring true for you, the Customer Care Specialist role may be a perfect fit for you!

  • Are you passionate about helping others and providing exceptional customer service to a variety of customers over the phone?
  • Are you looking for variety in your day-to-day and thrive at multi-tasking?
  • Are you tech-savvy and have excellent attention to detail in a fast-paced environment?
  • Are you someone who enjoys problem-solving and providing timely resolutions while maintaining a positive attitude?
  • Are you looking to work on a highly engaged team who likes to have fun?
  • Are you looking to join an organization that invests in its employees and offers ongoing training for the job that sets you up for success?
  • Have you been searching for a company that rewards high performers, offers cross-training, and prioritizes promoting from within?

If so, we are seeking an individual eager to join our team as a Customer Care Specialist!
No previous banking experience is required, we will train you!

Are you motivated by a position where you can:

  • Provide smart friendly customer service to customers over the phone,
  • Assist customers with their banking needs and maintain a knowledge of a variety of bank products and procedures,
  • Navigate multiple computer systems, multi-task, and document outcomes during and after calls,
  • Collaborate with other departments across the bank to assist with customer's needs and solve problems and,
  • Offer advice to our customers to deepen their relationships.

If you're eager to take initiative and bring a positive attitude, we invite you to transfer your skills and become a part of our team!

We encourage candidates to consult with their Talent Partner throughout the recruiting process to better understand how their experience aligns with the role, as well as details on compensation and our total rewards offerings. The prospective range of pay we will offer to a successful applicant to this position is $18.00-$25.65, which represents a good faith estimate of what we expect to offer at the time of posting based on the role's responsibilities, level and location. Actual starting salary will be determined by the Bank in the Bank's discretion, and shall depend on the applicant's experience, skills, education, certifications, as well as other relevant business conditions. Final offers will reflect these considerations and may vary accordingly.________________________________________________________Our comprehensive total rewards package offers something for everyone!
  • Robust medical, dental, and vision insurance packages
  • Generous time off, including paid federal holidays and paid day off for your birthday
  • 401(k) retirement savings plan
  • Tuition reimbursement, professional development, and career growth opportunities
  • Employee assistance program
  • Comprehensive wellness program

Pursue a career at Camden National Bank and apply today. We can't wait to hear from you!

_____________________________________________________________________

We are guided and inspired by our Core Values:
  • Honesty and Integrity above all else
  • Trust built on fairness
  • Service that creates remarkable experiences
  • Responsibility to use our resources for the greater good
  • Excellence through hard work and lifelong learning
  • Diversity realized through inclusion and respect

Equal Opportunity Employer

Employment with Camden National is on an at-will basis, meaning employment is not guaranteed for any specific period of time, and any employment relationship established may be terminated by either party at any time, for any reason, with or without notice. Completion of an employment application is not a contract, express or implied, guaranteeing employment. Camden National Bank is an Equal Opportunity Employer and does not discriminate on the grounds of race, color, religion, sex, sexual orientation, including gender identity and gender expression, national origin, citizenship status, age, disability, genetic information or veteran status.


Learn more about why employees love working at Camden National Bank!

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