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Cisco Voip Analyst Jobs (NOW HIRING)

ValidaTek, Inc.

Senior VOIP Engineer

Quantico, VA · On-site

$80K - $115K/hr

This role serves as the technical lead for Cisco Unified Communications Manager (CUCM) environments ... Strong analytical, troubleshooting, documentation, and communication skills. Preferred ...

ValidaTek

Senior VOIP Engineer

Quantico, VA · On-site

This role serves as the technical lead for Cisco Unified Communications Manager (CUCM) environments ... Strong analytical, troubleshooting, documentation, and communication skills. Preferred ...

Stem Xpert

IT Security Analyst

Richmond, VA · On-site

Company Description Position : IT Security Analyst Location : Richmond, VA Duration : 6 Months ... Cisco VOIP * EMC Data Domain 2500, 4500 & Networker * Orion SolarWinds Monitoring * WSFTP & Move IT ...

Omni Inclusive

Network Telecom Technician

Owensboro, KY · On-site

$23.25 - $30/hr

May assist Network Administrators with regular maintenance work on advanced Cisco Network and VoIP ... High level of analytical and problem solving skills is required. * Customer-oriented interpersonal ...

Atria Group LLC

VOIP Engineer

Atlanta, GA

Our company provides application analysis, design, development and programming, software ... Exceptional administration, troubleshooting, and support experience with Cisco UCCX * Working ...

Dataperk LLC

3CX VoIP Technician

Birmingham, AL · On-site

Configure advanced features like call recording and analytics * Implement disaster recovery and ... CompTIA Network+, Cisco CCNA a plus * Prior experience in a managed services environment

Dataperk LLC

3CX VoIP Technician

Birmingham, AL · Hybrid

Configure advanced features like call recording and analytics * Implement disaster recovery and ... CompTIA Network+, Cisco CCNA a plus * Prior experience in a managed services environment

Omni Inclusive

Network Telecom Technician

Owensboro, KY · On-site

$23.25 - $30/hr

May assist Network Administrators with regular maintenance work on advanced Cisco Network and VoIP ... High level of analytical and problem solving skills is required. * Customer-oriented interpersonal ...

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Cisco Voip Analyst information

See salary details

$31K

$73.3K

$130K

How much do cisco voip analyst jobs pay per year?

As of Sep 11, 2026, the average yearly pay for cisco voip analyst in the United States is $73,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $87,000.00 per year, depending on experience, location, and employer.

What is a Cisco VoIP Analyst?

A Cisco VoIP Analyst is an IT professional who specializes in managing, troubleshooting, and optimizing voice-over-IP (VoIP) systems built on Cisco technologies. They are responsible for the installation, configuration, and maintenance of Cisco VoIP hardware and software, ensuring reliable and secure communication across an organization. Their role includes monitoring call quality, resolving technical issues, and implementing upgrades or new features as needed. Cisco VoIP Analysts often collaborate with network administrators and support staff to deliver seamless voice communication solutions.

What are the key skills and qualifications needed to thrive as a Cisco VoIP Analyst?

A Cisco VoIP Analyst needs a solid understanding of networking fundamentals, VoIP protocols, Cisco Unified Communications platforms, and typically holds certifications such as CCNA Collaboration or CCNP Collaboration. Familiarity with Cisco Call Manager, Unity Connection, network monitoring tools, and ticketing systems is crucial for daily operations and troubleshooting. Excellent problem-solving skills, attention to detail, and strong communication abilities help build rapport with users and collaborate with IT teams. These skills and qualifications ensure reliable voice services, minimize downtime, and support efficient business communications.

What are some common challenges faced by a Cisco VoIP Analyst when supporting large-scale enterprise environments?

Cisco VoIP Analysts in large enterprise settings often encounter challenges such as managing complex network configurations, ensuring uninterrupted call quality, and troubleshooting integration issues with other communication systems. They must frequently coordinate with network, security, and helpdesk teams to resolve issues quickly and maintain high service availability. Staying updated with Cisco's latest software updates and security patches is also essential, as is handling user training and change management during system upgrades.

What is the difference between Cisco Voip Analyst vs Network Support Specialist?

AspectCisco Voip AnalystNetwork Support Specialist
CertificationsCCNA Voice, Cisco certificationsCCNA, CompTIA Network+
Work EnvironmentTelecommunications, VoIP systemsNetwork infrastructure, troubleshooting
Industry UsageTelecom, IT servicesIT, enterprise networks

While both roles involve network knowledge, a Cisco Voip Analyst specializes in VoIP systems and Cisco technologies, focusing on voice communication solutions. A Network Support Specialist has a broader scope, supporting various network infrastructure components. The Cisco Voip Analyst role is more specialized in voice and Cisco platforms, whereas the Network Support Specialist handles general network issues across different systems.

What are popular job titles related to Cisco Voip Analyst jobs?

For Cisco Voip Analyst jobs, the most frequently searched job titles are:

Infographic showing various Cisco Voip Analyst job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 100% In-person job distribution, with an average salary of $73,261 per year, or $35.2 per hour.

Technical Telecom Analyst

Wichita Falls, TX • On-site

United Regional Transition Clinic
See more jobs at United Regional Transition Clinicexternal

Full-time

Posted 22 days ago

Job description

Summary of Essential Functions

The Telecommunications Technical Analyst will work closely with and under the supervision of the Telecommunications Manager, providing support and assistance as needed. The role involves assisting in the day-to-day activities of the department, including systems installation and management, telecommunications design and management, computer operations, documentation/reporting, and addressing PBX Operator issues/services. The analyst will also manage daily workloads and update project statuses using Service Desk work order tracking and project management applications.

Educational Requirements

  • High School Diploma or equivalent.
  • Prefer a Bachelor of Science degree in Information Systems, Computer Science, Business Administration, or a related subject; relevant work experience may substitute for a degree.
  • Effective communication skills in English, both verbally and in writing.

Knowledge/Skills/Abilities

  • Technical experience or training in Telecommunications Systems, including operating systems and hardware (Workstations, Networks, and various servers, both physical and virtual).
  • Experience or training with Cisco VoIP systems, Contact Center experience, and knowledge of cellular networks, Android, and Apple iOS systems.

Physical Requirements

  • Primarily works the day shift; may be required to work additional hours, including weekends and holidays.
  • Ability to lift over twenty-five (25) pounds.
  • Ability to distinguish between numbers and symbols.
  • Hand-eye coordination and manual dexterity with substantial wrist and finger movement.
  • Walking and climbing to accomplish tasks.
  • Corrected vision and hearing to normal or near normal range.
  • Extended periods of sitting and/or walking depending on specific duties.

Duties and Responsibilities

  • Analyze, optimize, and support telecommunications systems and services, including Cisco voice (VoIP, traditional PBX), data networks (WAN/LAN), cellular services, video conferencing (telehealth), unified communications platforms, and mobile application support.
  • Prioritize and manage projects using Service Desk work order tracking and project management applications.
  • Identify and implement system improvements in hardware, operating systems, application software, documentation, and reporting.
  • Monitor, configure, and maintain telecommunications equipment, including VoIP systems, PBXs, session border controllers (SBCs), voicemail systems, and network equipment (routers, switches).
  • Administer Mobile Device Management (MDM) platforms and corporate mobile device plans.
  • Conduct audits of telecommunications bills for accuracy and cost optimization.
  • Manage telecom services, including phone lines, extensions, user profiles, and mobile devices.
  • Develop and maintain documentation for telecom systems, configurations, procedures, and inventory.
  • Coordinate with Network Infrastructure Engineers to ensure proper Quality of Service (QoS) for voice and video traffic.
  • Troubleshoot and resolve issues related to voice quality, call routing, connectivity, voicemail, mobile devices, and video conferencing.
  • Assist in planning and executing telecommunications projects, such as system upgrades, migrations, or new site implementations.
  • Provide training and support to end-users on telecommunications features and best practices.
  • Stay updated on security threats related to telecommunications and ensure compliance with E911 regulations.
  • Provide coverage for Telecom Operators, including working any shift, weekends, and holidays as required.
  • Participate in a rotating on-call schedule and provide training to Telecom Operators for new equipment, systems, documentation, and procedures.
  • Perform all other tasks and responsibilities as required.

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