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Cisco Ucce Network Engineer Jobs (NOW HIRING)

JS Consulting

Cisco Network Engineer

Washington, DC · On-site

Job Title- Cisco Network Engineer Project Location - Washington DC Onsite Duration- Fulltime Visa- USC -: "should come from law firm or professional services company - not government." Candidates ...

Quantix, Inc.

Cisco Network Engineer

Denver, CO · On-site

Quantix is a company that has successfully delivered IT resources and solutions since 2002, and they are seeking a Cisco Network Engineer for a direct hire position. The role involves maintaining and ...

AMSYS Talent

Cisco Network Engineer

Waller, TX · On-site

CISCO Network Engineer Responsibilities: * Practical experience as a Network Engineer in a complex, multi-platform, multi-protocol environment. * Requires expertise in network monitoring, analysis ...

PB consulting

Configure, deploy, maintain, and troubleshoot enterprise network equipment. * Perform Cisco switch ... Collaborate with engineering and infrastructure teams to support project delivery. Required Skills ...

PB consulting

Cisco Network Engineer

Cupertino, CA · On-site

Configure, deploy, maintain, and troubleshoot enterprise network equipment. * Perform Cisco switch ... Collaborate with engineering and infrastructure teams to support project delivery. Required Skills ...

PB consulting

Cisco Network Engineer

Monte Vista, CA · On-site

Configure, deploy, maintain, and troubleshoot enterprise network equipment. * Perform Cisco switch ... Collaborate with engineering and infrastructure teams to support project delivery. Required Skills ...

PB consulting

Cisco Network Engineer

Palo Alto, CA · On-site

Configure, deploy, maintain, and troubleshoot enterprise network equipment. * Perform Cisco switch ... Collaborate with engineering and infrastructure teams to support project delivery. Required Skills ...

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Cisco Ucce Network Engineer information

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How much do cisco ucce network engineer jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for cisco ucce network engineer in the United States is $53.40, according to ZipRecruiter salary data. Most workers in this role earn between $43.99 and $61.30 per hour, depending on experience, location, and employer.

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For Cisco Ucce Network Engineer jobs, the most frequently searched job titles are:

UCCE Tier 2 Engineer

Research Triangle Park, NC • On-site

Transcend Softech LLC
See more jobs at Transcend Softech LLCexternal

Contractor

Re-posted 17 days ago

Job description

Position: UCCE Tier 2 Engineer

Preferred location – RTP, Raleigh, NC, Richardson, TX and San Jose, CA

Long Term Contract

UCCE Tier 2 Engineer Job Description

Role Overview: The UCCE Tier 2 Engineer is responsible for the advanced support, troubleshooting, configuration, and maintenance of Cisco Unified Contact Center Enterprise solutions. This role involves working with complex contact center environments, including multi-site deployments, integration with Cisco Unified Communications Manager, Cisco Finesse, and other contact center components.

Key Responsibilities:

  • Provide Tier 2 technical support for Cisco Unified Contact Center Enterprise (UCCE) systems.
  • Troubleshoot and resolve complex issues related to call routing, agent and supervisor desktops, CTI integrations, and multi-channel contact center features (voice, chat, email).
  • Manage and maintain core UCCE components such as Call Router, Logger, Peripheral Gateway (PG), Administration & Data Servers, and Live Data Server.
  • Support integration and configuration of Cisco Unified Customer Voice Portal (CVP), Cisco Finesse, and Cisco Unified Communications Manager.
  • Perform system monitoring, health checks, and performance tuning to ensure high availability and fault tolerance.
  • Collaborate with Tier 1 support, network teams, and application teams to resolve escalated issues.
  • Assist in deployment, upgrades, and patching of UCCE environments.
  • Utilize diagnostic tools and logs (e.g., CVP logs, router logs, call flow tools) for troubleshooting.
  • Document technical procedures, configurations, and troubleshooting steps.
  • Participate in on-call rotation for after-hours support.

Required Skills and Experience:

  • Strong knowledge of Cisco Unified Contact Center Enterprise architecture and components.
  • Experience with multi-site and multi-cluster UCCE deployments.
  • Proficiency in troubleshooting call flows, routing scripts, and CTI integrations.
  • Familiarity with Cisco Unified Communications Manager and Cisco Finesse.
  • Understanding of contact center protocols and technologies (SIP, VXML, JTAPI).
  • Experience with diagnostic and monitoring tools such as Wireshark, CVP Call Flow Tool, and Log Analysis.
  • Ability to work in a fast-paced environment and handle escalated technical issues.
  • Good communication skills for collaboration with cross-functional teams and customers.