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Cisco Technical Support Jobs (NOW HIRING)

Computech Corporation

Technical Support

Essex, VT

$38K - $48K/yr

Basic rack and stack installation of Cisco IPT equipment that doesn't include onsite staging * Capable of Tone & Tag and punchdown and demarc extensions * Installation of LAN/WAN Network Equipment ...

Computech Corporation

Technical Support

Boulder, CO

$38K - $48K/yr

Basic rack and stack installation of Cisco IPT equipment that doesn't include onsite staging * Capable of Tone & Tag and punchdown and demarc extensions * Installation of LAN/WAN Network Equipment ...

Computech Corporation

Technical Support

Houston, TX

$35K - $44K/yr

Basic rack and stack installation of Cisco IPT equipment that doesn't include onsite staging * Capable of Tone & Tag and punchdown and demarc extensions * Installation of LAN/WAN Network Equipment ...

Computech Corporation

Technical Support

Rochester, MN

$38K - $47K/yr

Basic rack and stack installation of Cisco IPT equipment that doesn't include onsite staging * Capable of Tone & Tag and punchdown and demarc extensions * Installation of LAN/WAN Network Equipment ...

Computech Corporation

Technical Support

Martinez, CA

$43K - $54K/yr

Basic rack and stack installation of Cisco IPT equipment that doesn't include onsite staging * Capable of Tone & Tag and punchdown and demarc extensions * Installation of LAN/WAN Network Equipment ...

Computech Corporation

Technical Support

Saline, MI

$33K - $42K/yr

In-depth knowledge of Windows 7/Windows XP support & technical troubleshooting skills Working ... Cisco VoIP telephones Excellent written and verbal business communication skills with ability to ...

Bizflex IT LLC

Technical Support Specialist

Troy, MI

$22 - $27/hr

BizFlex IT is looking for a self-starter technical support team member that has the desire to ... Cisco Meraki (recommended) What to expect from us: - Gain a wealth of knowledge of IT products and ...

Bizflex IT LLC

Technical Support Specialist

Troy, MI

$22 - $27/hr

BizFlex IT is looking for a self-starter technical support team member that has the desire to ... Cisco Meraki (recommended) What to expect from us: - Gain a wealth of knowledge of IT products and ...

CCS Horizon

Technical Support Analyst

Plano, TX · On-site

Certifications are highly desirable. - Knowledge in Office 365 and SQL (for technical support ... with Cisco, WatchGuard, SonicWall, Meraki, and Fortinet routers and switches a plus Benefits ...

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Cisco Technical Support information

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$14

$26

$44

How much do cisco technical support jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for cisco technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

How hard is it to get hired at Cisco?

Getting hired as a Cisco Technical Support specialist can be competitive, often requiring relevant technical skills, certifications such as CCNA or CCNP, and prior experience in networking or customer support. The hiring process typically involves multiple interview stages, technical assessments, and demonstrating problem-solving abilities. Strong communication skills and familiarity with Cisco products are also important for success.

Does Cisco offer work from home?

Cisco Technical Support roles often offer remote work options, especially for positions that involve troubleshooting, network configuration, and customer support. The availability of work from home depends on the specific role, team, and company policies, and may require relevant certifications and remote work experience.

What is the difference between Cisco Technical Support vs Network Support Specialist?

AspectCisco Technical SupportNetwork Support Specialist
CertificationsCCNA, CCNP, Cisco certificationsCompTIA Network+, Cisco certifications
Work EnvironmentPrimarily in Cisco environments, customer support centersVaried environments, including enterprise and small business networks
Employer & IndustryNetworking vendors, service providers, IT support firmsIT departments, managed service providers, consulting firms

While both roles involve network troubleshooting and support, Cisco Technical Support specializes in Cisco products and solutions, often providing vendor-specific assistance. Network Support Specialists have a broader focus on various network hardware and software, working across multiple vendors and environments. Understanding these differences helps in choosing the right career path or support service.

What are the key skills and qualifications needed to thrive as a Cisco Technical Support specialist, and why are they important?

To thrive as a Cisco Technical Support specialist, you need a solid understanding of networking fundamentals, Cisco technologies, and troubleshooting procedures, often backed by certifications like CCNA or CCNP. Familiarity with Cisco IOS, network diagnostic tools, and ticketing systems is typically required. Strong analytical thinking, communication skills, and patience help you resolve complex technical issues while maintaining positive customer interactions. These skills and qualities are crucial for delivering timely, effective support that ensures network reliability and customer satisfaction.

Does Cisco pay well?

Cisco Technical Support roles typically offer competitive salaries within the tech industry, often complemented by benefits such as health insurance and training opportunities. Compensation varies based on experience, location, and certifications like CCNA or CCNP, but generally aligns with industry standards for technical support positions.

What are some common challenges faced by Cisco Technical Support professionals, and how can they be addressed?

Cisco Technical Support professionals often encounter challenges such as troubleshooting complex network issues, managing high volumes of support requests, and staying updated with rapidly evolving Cisco technologies. To address these, it's important to develop strong analytical and problem-solving skills, leverage Cisco's internal knowledge bases and documentation, and participate in ongoing training and certification programs. Collaborating closely with team members and escalating issues appropriately also helps ensure timely and effective solutions for customers.

What are Cisco Technical Support specialists?

Cisco Technical Support specialists are professionals who assist customers with troubleshooting, configuring, and resolving issues related to Cisco networking products and solutions. They provide technical guidance over the phone, via email, or through remote sessions to help clients maintain network stability and performance. Their responsibilities include diagnosing hardware and software issues, providing product updates, and ensuring customers can efficiently utilize Cisco technologies.

What is the job of a technical support specialist?

A Cisco Technical Support specialist provides assistance to customers by diagnosing and resolving network and device issues related to Cisco products. They troubleshoot hardware and software problems, often using diagnostic tools and technical documentation, and may require certifications like CCNA. The role typically involves remote or on-site support and requires strong communication and problem-solving skills.
What cities are hiring for Cisco Technical Support jobs? Cities with the most Cisco Technical Support job openings:
Infographic showing various Cisco Technical Support job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 91% Full Time, 3% Temporary, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Partner Success Manager - Cisco

Scan source

Greenville, SC

$125K - $135K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Summary:
The Technical Partner Success Manager (TPSM) role is to enable our partners in Supplier and ScanSource Programs, Offerings, Tools and Technology Solutions. Our TPSMs play a strategic role with our sales organization to assist sales partners with growing a profitable and scalable Cisco business practice.
Essential Job Duties:
  • Identify and qualify growth opportunities to partner with sales for growth and strategic engagements and maintain long-term relationships with stakeholders at our sales partners.
  • Understand Customer Experience Lifecycle and drive a strategy with our sales partners to drive a strong customer experience that is profitable and scalable
  • Maintain a high profile with supplier resources and key partners leaders
  • Serve as a Subject Matter Expert for Cisco solution enablement
  • Create and deliver content to drive industry awareness, partner education, and partner enablement for our Channel Program, Evolve.
  • Work cross-functionally with other teams internally to resolve business challenges
  • Manage partner feedback and needs with internal leaders and key stakeholders.
  • Create and execute roadmaps for specialization and certification with our sales partners.
  • Taking ownership of partner issues reported and seeing problems through to resolution.
  • Conducting training, product walk-through, end user demos and providing resolutions to partner's queries on Cisco products, technologies, and platforms.
  • Researching, diagnosing, troubleshooting, and identifying solutions to resolve partner issues.
  • Ensure proper documentation, recording, and closure for technical business needs.
  • Prepare accurate and timely reports as needed.
  • Document knowledge in the form of knowledge base tech notes and articles.

Reporting Relationships:
  • Director, Services Delivery

Requirements:
  • 5+ years in the Cisco technology channel, preference for technical and sales experience
  • 5+ years experience with Cisco Security solutions
  • Achieve and maintain Cisco Certifications as needed

Preferred:
  • Currently hold relevant Cisco Technical Certifications in the Cyber Security field
  • Familiar with Lifecycle selling of recurring solutions

Physical Requirements:
  • Ability to sit at a computer terminal for long periods of time.
  • Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for this position.
  • Ability to travel 30% of the time to present ScanSource UVP & Cisco Collaboration Solutions
  • Ability to lift 20 pounds.

Compensation:
Base Range: $110,000 - $120,000 and total compensation range: $125,000 - $135,000
Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer.
For non-sales roles and sales roles with a variable component, total compensation reflects both a base salary and variable targets.
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.
ScanSource, Inc. is an Equal Opportunity Employer
EOE/M/F
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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