ZipRecruiter

Log In

1

Cisco Technical Support Jobs (NOW HIRING)

Bizflex IT LLC

Technical Support Specialist

Troy, MI · On-site

$22 - $27/hr

Vision insurance BizFlex IT is looking for a self-starter technical support team member that has ... Cisco Meraki (recommended) What to expect from us: - Gain a wealth of knowledge of IT products and ...

Cisco

Principal Software Engineer

Boston, MA

$222K - $295K/yr

... systems that support Cisco's innovation. The work spans cloud, security, and platform ... Guide and set standards for the technical direction of Cisco's software and technology solutions ...

Baptistfirst

... Cisco Certified Technician, etc.). Knowledge, Skills, Abilities: * Basic knowledge of desktop ... Technical Support Analyst I Technical Support Analyst I Job Type: Regular-Full time Shift : First ...

Baptistfirst

... Cisco Certified Technician, etc.). Knowledge, Skills, Abilities: * Basic knowledge of desktop ... Technical Support Analyst I Technical Support Analyst I Job Type: Regular-Full time Shift : First ...

next page

Showing results 1-20

All JobsCisco Technical Support Jobs

Cisco Technical Support information

See salary details

$14

$26

$44

How much do cisco technical support jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for cisco technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

How hard is it to get hired at Cisco?

Getting hired as a Cisco Technical Support specialist can be competitive, often requiring relevant technical skills, certifications such as CCNA or CCNP, and prior experience in networking or customer support. The hiring process typically involves multiple interview stages, technical assessments, and demonstrating problem-solving abilities. Strong communication skills and familiarity with Cisco products are also important for success.

Does Cisco offer work from home?

Cisco Technical Support roles often offer remote work options, especially for positions that involve troubleshooting, network configuration, and customer support. The availability of work from home depends on the specific role, team, and company policies, and may require relevant certifications and remote work experience.

What is the difference between Cisco Technical Support vs Network Support Specialist?

AspectCisco Technical SupportNetwork Support Specialist
CertificationsCCNA, CCNP, Cisco certificationsCompTIA Network+, Cisco certifications
Work EnvironmentPrimarily in Cisco environments, customer support centersVaried environments, including enterprise and small business networks
Employer & IndustryNetworking vendors, service providers, IT support firmsIT departments, managed service providers, consulting firms

While both roles involve network troubleshooting and support, Cisco Technical Support specializes in Cisco products and solutions, often providing vendor-specific assistance. Network Support Specialists have a broader focus on various network hardware and software, working across multiple vendors and environments. Understanding these differences helps in choosing the right career path or support service.

What are the key skills and qualifications needed to thrive as a Cisco Technical Support specialist, and why are they important?

To thrive as a Cisco Technical Support specialist, you need a solid understanding of networking fundamentals, Cisco technologies, and troubleshooting procedures, often backed by certifications like CCNA or CCNP. Familiarity with Cisco IOS, network diagnostic tools, and ticketing systems is typically required. Strong analytical thinking, communication skills, and patience help you resolve complex technical issues while maintaining positive customer interactions. These skills and qualities are crucial for delivering timely, effective support that ensures network reliability and customer satisfaction.

Does Cisco pay well?

Cisco Technical Support roles typically offer competitive salaries within the tech industry, often complemented by benefits such as health insurance and training opportunities. Compensation varies based on experience, location, and certifications like CCNA or CCNP, but generally aligns with industry standards for technical support positions.

What are some common challenges faced by Cisco Technical Support professionals, and how can they be addressed?

Cisco Technical Support professionals often encounter challenges such as troubleshooting complex network issues, managing high volumes of support requests, and staying updated with rapidly evolving Cisco technologies. To address these, it's important to develop strong analytical and problem-solving skills, leverage Cisco's internal knowledge bases and documentation, and participate in ongoing training and certification programs. Collaborating closely with team members and escalating issues appropriately also helps ensure timely and effective solutions for customers.

What are Cisco Technical Support specialists?

Cisco Technical Support specialists are professionals who assist customers with troubleshooting, configuring, and resolving issues related to Cisco networking products and solutions. They provide technical guidance over the phone, via email, or through remote sessions to help clients maintain network stability and performance. Their responsibilities include diagnosing hardware and software issues, providing product updates, and ensuring customers can efficiently utilize Cisco technologies.

What is the job of a technical support specialist?

A Cisco Technical Support specialist provides assistance to customers by diagnosing and resolving network and device issues related to Cisco products. They troubleshoot hardware and software problems, often using diagnostic tools and technical documentation, and may require certifications like CCNA. The role typically involves remote or on-site support and requires strong communication and problem-solving skills.
What cities are hiring for Cisco Technical Support jobs? Cities with the most Cisco Technical Support job openings:
Infographic showing various Cisco Technical Support job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 91% Full Time, 3% Temporary, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Specialist

Bizflex IT LLC

Troy, MI • On-site

$22 - $27/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

Benefits:
  • Employee discounts
  • Paid time off
  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance

BizFlex IT is looking for a self-starter technical support team member that has the desire to deliver great customer service. You will be responsible for the support of technology requests across our clients as well as being a pillar to our support team.
We are a managed service provider, your role on our team is crucial to maintaining support to our clients. We believe in the white glove service approach and our customers stick with us because of it. That said, providing the best support possible is necessary
We are looking for dedicated members that want to be on a helpdesk team, work as a team and grow as a team. While password resets and patching is something we all do, it doesnt scratch the service on all the other challenges you would see. We dont support just one set of customers with the same products, we support 100s of clients with 100s of applications.
Responsibilities:
- Communicate with team members and clients
- Provide premier front line technical support
- Support our client PCs, network environments, and printers/scanners
- Meet ticket and project deadlines
- Create and edit documentation
- Participate in after hours on call system
Qualifications:
- Communication skills
- Strong critical thinking skills
- Time management
- Strong helpdesk skills
- Experience with Microsoft Windows Server platforms, Active Directory
- Experience with Cisco Meraki (recommended)
What to expect from us:
- Gain a wealth of knowledge of IT products and services
- Environment to succeed