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Cisco Technical Support Jobs (NOW HIRING)

Cisco

Principal Software Engineer

Boston, MA · On-site

$222K - $295K/yr

... systems that support Cisco's innovation. The work spans cloud, security, and platform ... Guide and set standards for the technical direction of Cisco's software and technology solutions ...

Judge Group, Inc.

Technical Support Analyst 2

Tempe, AZ · On-site

$35 - $40/hr

Experience with Cisco Meraki networking solutions (ECMS1 preferred) * Experience with Jamf MDM for ... technical issues are resolved efficiently, team members are supported and developed, and IT systems ...

StarTouch Inc

Tier II Technical Support

Bellingham, WA · On-site

$23 - $25/hr

The Tier II tech will work to resolve technical issues escalated by Tier I technical support. If ... Experience configuring and troubleshooting switches, and routers (preferably cisco) * Good ...

Extreme Networks

Technical Support Engineer

Raleigh, NC · On-site

... Cisco Certified Network Professional (CCNP) • Experience delivering customer support through ... Technical Skills Preferred: • ENA, ENS, CCNA, CWNA or similar Technical Level of Certification ...

Extreme Networks

Technical Support Engineer

Raleigh, NC · On-site

... Cisco Certified Network Professional (CCNP) · Experience delivering customer support through ... technical support via social-collaboration Technical Skills Preferred: · ENA, ENS, CCNA, CWNA or ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$86K - $125K/yr

Provide technical support to FortiNAC customers via phone, email, and remote sessions, with a ... Familiarity with multi-vendor network environments (FortiGate, Cisco, Aruba, etc.). * Linux/Unix ...

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All JobsCisco Technical Support Jobs

Cisco Technical Support information

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$14

$26

$44

How much do cisco technical support jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for cisco technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

How hard is it to get hired at Cisco?

Getting hired as a Cisco Technical Support specialist can be competitive, often requiring relevant technical skills, certifications such as CCNA or CCNP, and prior experience in networking or customer support. The hiring process typically involves multiple interview stages, technical assessments, and demonstrating problem-solving abilities. Strong communication skills and familiarity with Cisco products are also important for success.

Does Cisco offer work from home?

Cisco Technical Support roles often offer remote work options, especially for positions that involve troubleshooting, network configuration, and customer support. The availability of work from home depends on the specific role, team, and company policies, and may require relevant certifications and remote work experience.

What is the difference between Cisco Technical Support vs Network Support Specialist?

AspectCisco Technical SupportNetwork Support Specialist
CertificationsCCNA, CCNP, Cisco certificationsCompTIA Network+, Cisco certifications
Work EnvironmentPrimarily in Cisco environments, customer support centersVaried environments, including enterprise and small business networks
Employer & IndustryNetworking vendors, service providers, IT support firmsIT departments, managed service providers, consulting firms

While both roles involve network troubleshooting and support, Cisco Technical Support specializes in Cisco products and solutions, often providing vendor-specific assistance. Network Support Specialists have a broader focus on various network hardware and software, working across multiple vendors and environments. Understanding these differences helps in choosing the right career path or support service.

What are the key skills and qualifications needed to thrive as a Cisco Technical Support specialist, and why are they important?

To thrive as a Cisco Technical Support specialist, you need a solid understanding of networking fundamentals, Cisco technologies, and troubleshooting procedures, often backed by certifications like CCNA or CCNP. Familiarity with Cisco IOS, network diagnostic tools, and ticketing systems is typically required. Strong analytical thinking, communication skills, and patience help you resolve complex technical issues while maintaining positive customer interactions. These skills and qualities are crucial for delivering timely, effective support that ensures network reliability and customer satisfaction.

Does Cisco pay well?

Cisco Technical Support roles typically offer competitive salaries within the tech industry, often complemented by benefits such as health insurance and training opportunities. Compensation varies based on experience, location, and certifications like CCNA or CCNP, but generally aligns with industry standards for technical support positions.

What are some common challenges faced by Cisco Technical Support professionals, and how can they be addressed?

Cisco Technical Support professionals often encounter challenges such as troubleshooting complex network issues, managing high volumes of support requests, and staying updated with rapidly evolving Cisco technologies. To address these, it's important to develop strong analytical and problem-solving skills, leverage Cisco's internal knowledge bases and documentation, and participate in ongoing training and certification programs. Collaborating closely with team members and escalating issues appropriately also helps ensure timely and effective solutions for customers.

What are Cisco Technical Support specialists?

Cisco Technical Support specialists are professionals who assist customers with troubleshooting, configuring, and resolving issues related to Cisco networking products and solutions. They provide technical guidance over the phone, via email, or through remote sessions to help clients maintain network stability and performance. Their responsibilities include diagnosing hardware and software issues, providing product updates, and ensuring customers can efficiently utilize Cisco technologies.

What is the job of a technical support specialist?

A Cisco Technical Support specialist provides assistance to customers by diagnosing and resolving network and device issues related to Cisco products. They troubleshoot hardware and software problems, often using diagnostic tools and technical documentation, and may require certifications like CCNA. The role typically involves remote or on-site support and requires strong communication and problem-solving skills.
What cities are hiring for Cisco Technical Support jobs? Cities with the most Cisco Technical Support job openings:
Infographic showing various Cisco Technical Support job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 91% Full Time, 3% Temporary, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support 2

Technical Support 2

Point Blank Enterprises, Inc.

Pompano Beach, FL

$35K - $44K/yr

Full-time

Posted 20 days ago

Job description

Essential Job Duties:
  • Configures, installs, and troubleshoots PC systems and peripherals.
  • Configures, installs, and troubleshoots switches and routers.
  • Applies general knowledge of networking and cybersecurity principles.
  • Provides helpdesk and technical support via online platforms, email, and phone.
  • Delivers training, performs repairs, and conducts preventative maintenance.
  • Ensures high-quality end user support across equipment, software, communications, and training.
  • Configures and tests of customer-purchased equipment prior to shipment.
  • Creates and manages support tickets in the helpdesk system.
  • Assists the Systems and Network Manager with network and communication projects.
  • Develops a strong understanding of company products, equipment, and customer requirements.
  • Adheres to internal procedures and recommends improvements when necessary.
  • Provides emergency technical support during weekends or after hours when scheduled.
  • Maintains professionalism in all customer interactions.
  • Works in accordance with company safety and quality standards.
  • Maintains a safe and clean work environment.
  • Performs other related duties as assigned.
  • Maintains accurate hardware and software inventory records.
  • Updates and manages helpdesk applications to build a support activity database.
  • Understands company operations and ensures IT support aligns with corporate goals.
  • Trains and assists IT Support Specialists.
  • Resolves helpdesk tickets escalated from Technical Support Level 1.
  • Follows internal IT procedures and suggests improvements as needed

Education & Experience:
  • Bachelor of Science in Information Technology (BS), Computer Science, or a related field; equivalent formal training or certifications may be considered.
  • Minimum of three (3) years of hands-on experience in the Information Technology (IT) industry.
  • Experience with configuring, installing, and troubleshooting PC systems, peripherals, switches, and routers.
  • Familiarity with helpdesk operations, ticketing systems, and remote support tools.
  • Working knowledge of network infrastructure, cybersecurity principles, and system administration.
  • Experience supporting end users in a technical environment, including training and preventative maintenance.
  • Exposure to Controlled Unclassified Information (CUI) handling and compliance is preferred.
  • Certifications such as CompTIA A+, Network+, Security+, or Cisco CCNA are highly desirable.
  • Experience working in a customer-facing technical support role with strong communication and problem-solving skills.
  • Ability to work independently and collaboratively in a fast-paced, service-oriented environment.

Required Qualifications:
  • Legal Requirement: Must be a U.S. person (U.S. citizen or lawful permanent resident) to comply with federal contracting regulations. Must be a US person as defined by ITAR.
  • Language Proficiency: All candidates must be fluent in English, with the ability to speak, read, and write at a professional level.

Physical Demands & Working Conditions:
  • Requires sitting for extended periods of time.
  • Requires dexterity and coordination to handle files and paperwork.
  • Requires climbing ladders when necessary to complete tasks.
  • Requires occasional lifting of materials (up to 25 lbs.), including files and reference documents.
  • Requires minimal reaching for items above and below desk level.
  • Requires movement throughout the building to complete tasks.
  • Requires strength, coordination, and visual acuity to operate a keyboard and video display terminal for prolonged periods.
  • Requires travel as needed.

This is a fully on-site position based at our facility in South Florida. Remote work is not available for this role. All candidates must be able to work on site daily and must be available for an in-person interview as part of the hiring process.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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