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Cisco Support Jobs (NOW HIRING)

Collabera

Cisco Support Engineer

Atlanta, GA

CISCO Support Engineer Duration: 3 Years Work Location: Atlanta GA 30308 Troubleshoot and resolve VoIP Applications for and Consumer Voice Over IP platforms. Qualifications Roles & Responsibilities:

MetroSys

Position Overview MetroSys is seeking an experienced Cisco Data Center Consultant to support pre-sales and assessment activities for enterprise clients. This role will serve as a trusted technical ...

Thinkfind

Cisco Engineer

Fort Worth, TX

$48 - $52/hr

... for supporting an IP network and telecommunications infrastructure nationwide. You will monitor ... Strong preference for Cisco, Telecommunications, RF, Microwave & Wi-Fi experience. Strong ...

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How much do cisco support jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for cisco support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Cisco Support specialist, and why are they important?

To thrive as a Cisco Support specialist, you need strong knowledge of networking fundamentals, troubleshooting skills, and typically a relevant degree or Cisco certifications like CCNA or CCNP. Familiarity with Cisco networking hardware, IOS software, network management tools, and ticketing systems is essential for the role. Excellent problem-solving abilities, clear communication, and customer service skills help you stand out in supporting diverse client issues. These skills ensure quick resolution of technical problems, reliable network performance, and positive client relationships.

What is the difference between Cisco Support vs Network Technician?

AspectCisco SupportNetwork Technician
CertificationsCCNA, CCNP, Cisco-specific certificationsCompTIA Network+, CCNA often preferred
Work EnvironmentCustomer support centers, remote troubleshooting, on-site support for Cisco devicesOn-site installation, maintenance, and troubleshooting of network hardware
Employer & IndustryIT service providers, large corporations, Cisco partnersTelecom companies, ISPs, enterprise IT departments

While both roles involve network knowledge, Cisco Support primarily focuses on assisting clients with Cisco hardware and software issues, often remotely. Network Technicians handle the physical setup, maintenance, and troubleshooting of network infrastructure on-site. Both roles require networking certifications, but Cisco Support emphasizes Cisco-specific expertise, whereas Network Technicians may have broader hardware skills.

What are some common challenges faced by professionals in a Cisco Support role, and how can they be effectively managed?

Professionals in Cisco Support often encounter challenges such as troubleshooting complex network issues, managing high-pressure situations with critical outages, and staying updated with rapidly evolving Cisco technologies. Effectively managing these challenges involves continuous learning, leveraging internal documentation and Cisco’s knowledge bases, and collaborating closely with other technical teams. Building strong communication skills is also key, as providing clear guidance to clients and colleagues can streamline problem resolution and improve customer satisfaction.

What is Cisco Support?

Cisco Support refers to the range of technical support services provided by Cisco Systems for its networking hardware, software, and solutions. Cisco Support helps customers troubleshoot issues, maintain network performance, and ensure security and reliability of their Cisco products. Support options can include online resources, live technical assistance, software updates, and hardware replacement services, depending on the service contract or subscription. Organizations rely on Cisco Support to minimize downtime and resolve network problems efficiently.
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Cisco Support jobs near you
Cisco Support Engineer

Cisco Support Engineer

Collabera

Atlanta, GA

Contractor

Posted 2 days ago

Job description

Company Description

Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.

Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.

The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks:

Company Snapshot

  • Over 12,000 professionals in over 40 locations across 3 continents
  • Top 10 U.S. IT Staffing Firm
  • Largest minority-owned U.S. IT Staffing Firm
  • Top supplier to Fortune 500 companies
  • Staffing Industry Analysts' "Best Staffing Firms to Work For" recognition 4 years in a row
Job Description

Job Title: CISCO Support Engineer

Duration: 3 Years

Work Location: Atlanta GA 30308

Job Description:

Troubleshoot and resolve VoIP Applications for and Consumer Voice Over IP platforms. 


Qualifications

Roles & Responsibilities: 

Perform and coordinate trouble resolution for Consumer Voice Over IP platforms. 

Support the VoIP applications and life cycle maintenance teams within the VOIP NRC and Fault Management Groups. 

Will be responsible for performing Operational Readiness Testing (ORT) on routers, load balancers, and Session Border Controllers within multiple VOIP platforms. 

Performing the ORT requires this position to insure that all supported elements have the proper network connectivity, are configured properly, are functioning properly, proper alarming is occurring, and all Operational requirements are met.

Identify and troubleshoot VoIP service impacting troubles. 

Experience in UNITY, Call manager Unity, voice CUCM, Cisco Unified Call Manager.

key: jobs in Atlanta, telecom jobs, wireless jobs, cisco, call manager, network administrator, network support, network analyst, voip services.

Additional Information

If you want to apply for this position or know more about this position, please contact:

Aditika Sithta
973-606-3235

Apply