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Cisco Noc Engineer Jobs (NOW HIRING)

SubCom

NOC Senior Engineer (5396)

Newington, NH · On-site

Position Overview The NOC Senior Engineer is responsible for monitoring and maintaining subsea ... Experience with Cisco NCS1004 nodes is a plus. * Experience with Cloud computing infrastructure is ...

SubCom

NOC Senior Engineer (5396)

Newington, NH · On-site

Position Overview The NOC Senior Engineer is responsible for monitoring and maintaining subsea ... Experience with Cisco NCS1004 nodes is a plus. * Experience with Cloud computing infrastructure is ...

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How much do cisco noc engineer jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for cisco noc engineer in the United States is $39.45, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $49.76 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a Cisco NOC engineer?

To thrive as a Cisco NOC Engineer, you need a solid understanding of networking fundamentals, troubleshooting, and experience with Cisco devices, often supported by certifications like CCNA or CCNP. Familiarity with network monitoring tools (such as SolarWinds or Nagios), ticketing systems, and command-line interfaces is typically expected. Strong analytical thinking, attention to detail, and effective communication help you resolve issues quickly and collaborate with team members. These skills and qualifications are crucial for maintaining network uptime, ensuring rapid incident response, and supporting organizational IT infrastructure.

What are common challenges Cisco NOC engineers face, and how can they prepare to handle them?

Cisco NOC Engineers often encounter challenges such as managing network outages under tight time constraints, troubleshooting complex multi-vendor environments, and keeping up with evolving Cisco technologies. To prepare, candidates should build a strong foundation in Cisco networking concepts (like routing, switching, and security), develop good documentation habits, and refine their skills in using network monitoring and management tools. Collaborating closely with other IT teams and maintaining clear communication during incidents are also crucial for success in this role.

What is the difference between Cisco Noc Engineer vs Network Operations Center Technician?

AspectCisco Noc EngineerNetwork Operations Center Technician
CertificationsCCNA, CCNP, Cisco certificationsCCNA, CompTIA Network+
Work EnvironmentNetwork monitoring, troubleshooting, and support for Cisco networksMonitoring and maintaining network systems, hardware, and software
Industry UsageTelecommunications, IT service providers, enterprise networksIT support centers, service providers, enterprise networks

The Cisco Noc Engineer and Network Operations Center Technician roles share similar responsibilities in network monitoring and troubleshooting, often requiring Cisco certifications like CCNA. However, Cisco Noc Engineers typically focus more on Cisco-specific infrastructure and advanced network support, while Network Operations Center Technicians handle broader hardware and software maintenance. Both roles are vital in maintaining network stability within similar environments.

What is a Cisco NOC engineer?

Cisco NOC Engineers are IT professionals responsible for monitoring, managing, and troubleshooting network operations in a Network Operations Center (NOC) environment, primarily using Cisco technologies and equipment. They ensure network systems are running smoothly and efficiently, respond to incidents, perform routine maintenance, and escalate complex issues as needed. Their expertise with Cisco products allows them to diagnose and resolve connectivity, performance, and security problems, keeping critical business networks up and running.
More about Cisco Noc Engineer jobs
What job categories do people searching Cisco Noc Engineer jobs look for? The top searched job categories for Cisco Noc Engineer jobs are:
Cisco Noc Engineer jobs near you
Infographic showing various Cisco Noc Engineer job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, 2% Part Time, and 6% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $82,062 per year, or $39.5 per hour.

Senior Network Operations Center (NOC) Engineer | Contact Center (Remote)

Trace3

Dallas, TX • On-site

Other

Re-posted 10 days ago

Job description

About the Role:

The Senior NOC Engineer III (Contact Center) is a senior individual contributor and final technical escalation for complex incidents and chronic problems, executing advanced diagnostics across network, server, cloud, and backup platforms, and driving root cause analysis and problem management in client environments. They implement approved standards or emergency changes during maintenance windows in alignment with ITIL/CAB processes and ServiceNow workflows and use LogicMonitor to validate and refine alerting effectiveness.

The Senior Engineer mentors lower tiers, advances automation, and authors/maintains SOPs, runbooks, and knowledge articles while engaging directly with clients as needed to communicate status and ensure SLA and MTTR objectives are met within a 24x7 operations model. 

What You'll Do:

  • Act as the final technical escalation for P1/P2 incidents, run the technical bridge to stabilize service, define targeted workarounds, and deliver complete postincident remediation plans. 
  • Lead deepdive diagnostics across network, server, storage, virtualization, cloud, and/or backup platforms, correlating logs, traces, packet captures, and platform telemetry to isolate root cause with high confidence. 
  • Own problem management for chronic issues, producing RCAs and known error records, defining preventative actions, and tracking systemic fixes to closure in ServiceNow. 
  • Engineer and execute complex/highrisk changes, including risk/impact analysis, MOP authoring, pre/post validation, and backout plans; improve change success by templating repeatable patterns aligned to CAB policy. 
  • Elevate monitoring/observability, assist with designing monitoring thresholds, event correlation, custom metrics, and dashboards that reduce alert noise and improve time to detect for critical services. 
  • Build and harden operational automation (PowerShell/Python/Bash and platform APIs) to accelerate diagnostics, remediation, compliance checks, and recurring maintenance, and package it for safe use by lower tiers. 
  • Serve as a subjectmatter expert and vendor/TAC coordinator, unblocking complex technical issues and integrating vendor guidance into durable, documented fixes. 
  • Raise the quality bar for operational content, authoring, and reviewing Tier 1/2ready SOPs, runbooks, and KBs; ensure artifacts are updated after incidents and changes and remain auditready in the central repository. 
  • Uphold ITIL discipline in ServiceNow, maintaining exemplary ticket hygiene, CI relationships, clientfacing communications, and complete Incident/Change/Problem/Knowledge records within a 24x7 model. 
  • Support 24x7 operation through oncall participation and afterhours maintenance/emergency changes to ensure continuity of care. 

Qualifications:

  • Extensive hands-on experience supporting Cisco Unified Contact Center Enterprise (UCCE) environments, including ICM scripting, Cisco Voice Portal (CVP/Call Studio), Finesse, CUIC, ECE, CUSP, SIP, IVR, call routing, and Webex Contact Center.
  • Extensive experience supporting Cisco Collaboration technologies, including Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Expressway, Cisco Voice Gateways, Webex Suite, and related voice infrastructure.
  • Advanced expertise in SIP, Cisco Unified Border Element (CUBE), and voice gateway configuration within Cisco collaboration environments.
  • Experience supporting Tier 3 NOC or Contact Center operations, including ownership of P1/P2 incidents, major incident bridge leadership, and complex cross-domain troubleshooting.
  • Strong scripting and automation skills (PowerShell, Python, or Bash), API integrations, and version control.
  • Experience with VMware vSphere/ESXi virtualization.
  • Excellent written and verbal communication skills, including executive-ready RCAs, technical documentation, SOPs, runbooks, and mentoring Tier 2/3 engineers.
  • Understanding of LAN/WAN networking, Quality of Service (QoS), and IP voice performance in enterprise Cisco environments.

Certifications: 

Strongly Preferred

  • CCNP Collaboration
  • Cisco Black Belt UCCE Support - Stage 1 & 2

Preferred

  • Cisco Black Belt UCCX Support - Stage 1 & 2
  • Cisco Black Belt Webex Contact Center Support - Stage 1 & 2

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