Head of Circulation and Shelving
Location: Geauga West
Hours /FLSA status: 40 hours full-time, non-exempt, Flexible scheduling with day, afternoon, evening, and weekend availability.
Reports to: Branch Manager
This position is open due to an employee retirement. This job opening will remain open until Tuesday August 18, 2026.
Position Summary
Oversees the delivery of circulation and clerical services for the library including training, supervision, evaluation, and scheduling of the circulation and shelving staff. Provides direct circulation service to the public.
Essential Job Functions
- Provides exceptional customer service.
- Performs check-in and check-out of all materials, answers and directs telephone calls to the proper areas, and assists patrons with circulation needs.
- Oversees the workflow and scheduling of circulation and shelving staff; assesses circulation and shelving needs.
- Organizes and supervises changes in shelving of library materials with staff.
- Interviews, selects, trains, supervises, schedules, and evaluates circulation and shelving staff.
- Attends and participates in Heads of Circulation and Shelving supervisor meetings and serves on system committees as necessary.
- Performs miscellaneous circulation duties such as checking on overdue notices and searching for items on circulation reports.
- Accepts and resolves fines and fees and handles other associated tasks for reconciling financial transactions.
- Keeps staff updated and aware of any changes or updated procedures to the ILS system.
- Resolves difficult circulation situations.
- Promotes library materials and services.
- Continues professional development through in-service training, conferences, and workshops. Encourages professional development of circulation staff by promoting workshops and conferences.
- Other duties as assigned.
Minimum Knowledge, Skills, Abilities and Other Characteristics
- Strong public service skills.
- Strong organizational skills. Ability to supervise and evaluate staff.
- Good communication skills.
- Familiarity with circulation procedures and policies.
- Has a working knowledge of computers and software.
- Has valid driver’s license, proof of insurance, and reliable transportation to meet work obligations.
- All other qualifications required for Circulation Clerks.
- Willingness and adaptability to work in a changing work environment.
- Safely observes all PERRP procedures.
Minimum Education, Experience, and Licensing Requirements
- High School Diploma or equivalent.
- Has extensive customer service experience.
- Two to three years supervisory experience preferred.
- Successful completion of a background check.
Physical Requirements
- Ability to operate objects, tools, or controls – including computers, phones, and office equipment.
- Competence in completing tasks that involve reading or visual inspection, with or without visual aids.
- Effective communication ability in person, on the phone, or over the internet, which may include using speech or other communication devices.
- This position requires alternate stationary and mobile activities.
- Able to bend, reach, and have the ability to lift up to 10 pounds routinely and 40 pounds or more on occasion with or without assistance.