Circulation Desk Manager Jobs in Wisconsin (NOW HIRING)

Summary of Job Under the supervision of the Circulation Supervisor, the Library Associate manages circulation desk routines, supervises and schedules the Library Assistants, and oversees activity at the Main Service Desk, including check out, registration of patrons, collecting fines & fees, check in and sorting, pulling library materials for the Pick List, and all the tasks of the Library Assistant. They will work with the library marketing coordinator in maintaining the library newsletter, the digital sign, and planning promotional displays. In addition, they will back up the Information Desk, have an overall knowledge of other Associate duties, assist in training new circulation staff and perform other library duties as assigned.

Essential Duties & Responsibilities Essential Duties and Responsibilities Performs Circulation duties such as checking library materials in and out using the online database. Assists the Circulation Supervisor in training, assigning job duties, and supervising Library Assistants and Shelvers on circulation tasks. Oversees shelving of all library materials in a timely manner.

With Circulation Supervisor, prepares a weekly work schedule and desk assignments for Library Assistants. Handles desk substitutions when needed. Sorts library materials on carts and prepares them for shelving; shelves as needed.

Registers patrons for library cards using the online database. Checks in delivery of materials from other libraries, empties book drops, prints the Pick List and pulls items for delivery and hold shelf. Answers directional and ready reference questions as well as more involved questions about databases, programs and other services.

Assists patrons with use of the photocopy machine, SHARE catalog, self-checkout machine, microfilm machine and other library equipment. Assists patrons with printing from the internet. Calculates and receives overdue fines, fax and other money, operates cash management system, uses the copy machine to scan and send faxes.

Performs reader's advisory services and related tasks like producing author bookmarks, read-alikes, shelf tags, etc. Provides backup at the Information Desk and assists with collection development. Assists in hiring and training new circulation staff.

Acts as departmental lead when Circulation Supervisor is gone. Performs opening and closing procedures. Maintains confidentiality of library patron information.

Acts as part of the marketing team in designing flyers, digital sign slides, and other promotional displays. Other duties include, but are not limited to: answering the telephone, planning and setting up displays, calling patrons about overdue materials, sorting and routing mail, registering patrons for programs, processing magazines, run report to clear hold shelf and other reports as needed, administrative duties, etc. Qualifications Education and Experience High school diploma required.

Familiarity with SirsiDynix or similar ILS is helpful. Familiarity with marketing tools such as Canva is helpful. Previous library experience preferred.

Applicants will be asked to: Provide a cover letter, resume, and 3 references. Complete an interview with the hiring committee, consisting of the Library Director, the Circulation Supervisor and other library staff or Library Board members Job Knowledge, Skills and Abilities Knowledge and Abilities Familiarity of library operations, services and procedures. Effective supervisory skills.

Ability to effectively present information and respond to questions from patrons. Excellent communication skills in person, over the telephone and electronically. An approachable, friendly and helpful manner is essential.

Ability to develop and maintain a positive working relationship with co-workers and library patrons. Excellent customer services skills are required. Knowledge of basic computer skills including keyboarding and mouse skills, use of online library catalog, databases, Microsoft Office, and searching the internet.

Ability to operate basic office equipment such as photocopy machines, printers, scanners, telephones, cash register, etc. Ability to understand library policies and procedures and apply them to library operations. Ability to maintain a regular schedule including some daytime, evening and weekend hours.

Ability to work independently, organize and prioritize work, respond to varied/ changing work demands and stressful situations, and make decisions as needed.