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Cigna Customer Service Jobs in Wisconsin (NOW HIRING)

Laborie

Regional Sales Director

Madison, WI · On-site

Build deep customer and territory expertise, developing trusted relationships, delivering ... Parental Leave and Adoption Services * Health and Wellness Programs and Events * Awarded 2024 Cigna ...

Laborie

Territory Manager

Milwaukee, WI · On-site

Proficiency with CRM platforms and Microsoft Office tools. Why Laborie: Our Mission every day is to ... Parental Leave and Adoption Services * Health and Wellness Programs and Events * Awarded 2024 Cigna ...

Laborie

Territory Manager

Madison, WI · On-site

Proficiency with CRM platforms and Microsoft Office tools. Why Laborie: Our Mission every day is to ... Parental Leave and Adoption Services * Health and Wellness Programs and Events * Awarded 2024 Cigna ...

Stryten Energy

Cold Form Operator

Milwaukee, WI · On-site

$20.12/hr

... customer needs. Openings on Days, 6:00am - 6:00pm; Schedule - 2,2,3 and Nights, 6:00pm - 6:00am ... Dental coverage through Cigna * Vision - free annual exams for enrolled employees * Paid Time Off

Stryten Energy

Cold Form Operator

Milwaukee, WI · On-site

$20.12/hr

... customer needs. Openings on Days, 6:00am - 6:00pm; Schedule - 2,2,3 and Nights, 6:00pm - 6:00am ... Dental coverage through Cigna * Vision - free annual exams for enrolled employees * Paid Time Off

All JobsCigna Customer Service JobsCigna Customer Service Jobs in Wisconsin

Cigna Customer Service information

See Wisconsin salary details

$9

$18

$27

How much do cigna customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for cigna customer service in Wisconsin is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.14 per hour, depending on experience, location, and employer.

What is a Cigna Customer Service?

A Cigna Customer Service job involves assisting customers with their health insurance plans, claims, billing inquiries, and policy details. Representatives provide support through phone, email, or chat, helping members navigate their benefits and resolve issues. Strong communication, problem-solving, and empathy skills are essential. The role may also involve coordinating with healthcare providers and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive in the Cigna Customer Service position, and why are they important?

To thrive as a Cigna Customer Service representative, you need excellent communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and healthcare benefit systems is often required. Exceptional listening, patience, and empathy help you resolve customer concerns effectively, while adaptability enables you to manage a variety of inquiries. These attributes are crucial for delivering accurate information, ensuring customer satisfaction, and maintaining Cigna's reputation for quality service.

What are common challenges faced by Cigna Customer Service representatives and how are they supported in addressing them?

Cigna Customer Service representatives often handle complex questions about insurance benefits, claims processing, and coverage guidelines, which can sometimes be challenging due to the detailed nature of healthcare plans. To help address these challenges, representatives are provided with thorough training, access to comprehensive knowledge bases, and support from experienced supervisors. There are also established escalation pathways for particularly difficult or unique situations. This structured support environment ensures employees can confidently assist customers while continuing to develop their expertise and problem-solving skills.

How to get hired at Cigna customer service?

To get hired as a Cigna customer service representative, applicants should submit an online application through the company's careers page, demonstrate strong communication and problem-solving skills, and typically complete a phone or virtual interview. Relevant experience in customer service and familiarity with healthcare or insurance terminology can improve chances of selection.

What are popular job titles related to Cigna Customer Service jobs in Wisconsin?

For Cigna Customer Service jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Cigna Customer Service jobs in Wisconsin look for?

The top searched job categories for Cigna Customer Service jobs in Wisconsin are:

Cigna Customer Service jobs near you
Infographic showing various Cigna Customer Service job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,146 per year, or $18.3 per hour.

Health Insurance Sales Agent - Contract - $20/hr

Gallagher

Appleton, WI • Remote

$20/hr

Full-time

Medical

Re-posted 5 days ago

Arthur J. Gallagher & Co. rating

7.6

Company rating: 7.6 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

212th of 311 rated insurance

Job description

Introduction
Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

Are you an experienced sales person with a L&H License? If so, then our Health Insurance Sales Agent role is for you!

Position Summary:

We are looking to bring on dedicated, driven individuals to join our team that sells Individual/Family Health plans through ACA (Affordable Care Act).

  • $20/hr plus bonuses 
  • 100% fully remote. Equipment provided.
  • Work Schedule: M - F with some weekends required during peak periods. (Hours will vary after training depending on need)
  • Ideal candidate is someone with any type of sales experience and an insurance license in Life/Health.

How you'll make an impact
  • Manage inbound calls from individuals inquiring about ACA individual and/or family health plans.
  • Identify clients’ needs and match solutions to those needs.
  • Provide quotes using our sales systems and carrier quoting tools.
  • Provide excellent customer service to include a positive relationship between prospective members and Gallagher.

About You

Required:

  • Minimum high school diploma or 1-2 years related experience.

Qualifications:

  • High School Diploma or Equivalent.
  • Must have an Active Accident/Health Insurance License in your state of residency.
  • Ability to get appointed as a licensed sales agent by multiple insurance carriers or released if already appointed. (UHC, CIGNA, OSCAR, BRIGHT, Golden Rule, Surebridge, Optimed, Pivot Health, National General, etc).
  • Demonstrates proficiency with Sales systems.
  • Effective verbal and written communication skills.

#Contingent


Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

  • Competitive compensation
  • Comprehensive benefits programs designed to support your well-being 
  • Career development opportunities and ongoing learning 
  • A collaborative, people-first culture with accessible leadership 
  • The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Qualifications:

Required:

  • Minimum high school diploma or 1-2 years related experience.

Qualifications:

  • High School Diploma or Equivalent.
  • Must have an Active Accident/Health Insurance License in your state of residency.
  • Ability to get appointed as a licensed sales agent by multiple insurance carriers or released if already appointed. (UHC, CIGNA, OSCAR, BRIGHT, Golden Rule, Surebridge, Optimed, Pivot Health, National General, etc).
  • Demonstrates proficiency with Sales systems.
  • Effective verbal and written communication skills.

#Contingent

Education:UNAVAILABLEEmployment Type: FULL_TIME

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