Cigna Customer Service Jobs in Alabama (NOW HIRING)

Join a collaborative HR team where your insights and initiative help shape workforce strategies and employee experiences. In this role, you will partner closely with HR Business Partners to deliver data-driven insights, streamline processes, and support key talent initiatives. This is an opportunity to grow your HR expertise while making meaningful contributions to enterprise priorities.

Responsibilities
• Deliver actionable HR insights by preparing and analyzing workforce data, including retention, diversity, and talent metrics.
• Enable strategic talent processes by supporting talent reviews, compensation planning, and leadership development initiatives.
• Partner with HR Business Partners to develop reports, scorecards, and presentations that inform business decisions.
• Drive operational efficiency by managing HR requests, resolving escalated issues, and coordinating with HR Operations and Employee Service teams.
• Support enterprise programs by promoting participation, tracking outcomes, and enhancing reporting capabilities.
• Prepare and consolidate data for HR initiatives to ensure accuracy and alignment across teams.
• Contribute to onboarding and leadership materials that enhance the experience of new and senior leaders.
• Anticipate team needs and proactively identify opportunities to improve processes and outcomes.

Qualifications

Required Qualifications
• 3+ years of Human Resources experience or equivalent.
• Strong analytical skills with the ability to interpret data and translate insights into action.
• Advanced proficiency in Microsoft Office, including Excel and PowerPoint.
• Ability to manage multiple priorities and work independently with a high level of organization and attention to detail.
• Demonstrated professionalism and ability to handle sensitive and confidential information.
• Strong interpersonal skills with the ability to collaborate across all levels of the organization.

Preferred Qualifications
• Bachelor’s degree in Human Resources, Business, or a related field.
• Experience with Workday, Tableau, or other HR systems.
• Project management experience.
• Experience supporting HR Business Partner teams or enterprise HR initiatives.
• Interest in developing into an HR Business Partner role.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 80,000 - 133,400 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here .

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.