Must Have Technical/Functional Skills
Required Skills
Business Analysis
โข Requirements Gathering
โข BRD / FRD Preparation
โข User Story Creation
โข Process Mapping
โข Stakeholder Management
โข UAT Coordination
Mainframe Technologies
โข COBOL โข JCL โข DB2 โข VSAM โข CICS
โข IMS (preferred)
โข Batch Processing ITSM & Operations
โข Incident Management
โข Problem Management
โข Change Management
โข Service Request Management
โข Root Cause Analysis
โข SLA Tracking โข ITIL Framework Tools
โข ServiceNow / Remedy
โข Jira
โข Confluence
โข HP ALM / Quality Center
โข MS Excel
โข Visio Preferred Domain Experience
โข Banking & Financial Services
โข Credit Union / Retail Banking
โข Cards & Payments
โข Insurance
Roles & Responsibilities
ITSM & Production Support
Analyze Incident, Problem, Change, and Service Request tickets raised through ITSM tools (ServiceNow, Remedy, Jira, etc.).
Perform ticket triage, impact analysis, prioritization, and categorization.
Work with business users and technical teams to understand production issues and drive timely resolution.
Conduct root cause analysis (RCA) for recurring incidents and recommend preventive measures.
Track ticket SLAs, backlog trends, and operational metrics.
Participate in production support governance meetings and service reviews.
Business Analysis
Gather, document, and validate business requirements from stakeholders.
Translate business needs into functional specifications and user stories.
Facilitate requirement workshops, JAD sessions, and stakeholder discussions.
Create Business Requirement Documents (BRD), Functional Requirement Documents (FRD), process flows, and use cases. Support UAT planning, execution, and defect management.
Mainframe Analysis
Analyze Mainframe applications and business processes. Collaborate with development teams working on COBOL, JCL, VSAM, DB2, CICS, IMS, and batch processing systems. Review production logs, batch failures, and transaction exceptions. Assess impacts of enhancements, regulatory changes, and defect fixes on Mainframe systems. Support release planning and implementation activities.
Stakeholder Management
Act as liaison between Business, Production Support, Development, QA, and Infrastructure teams. Communicate business impacts, priorities, and resolution status to stakeholders. Prepare status reports, dashboards, and management updates. Coordinate across onshore and offshore teams to ensure service continuity.
Generic Managerial Skills, If any
Key Competencies
โข Strong analytical and problem-solving skills.
โข Excellent communication and stakeholder management abilities.
โข Ability to interpret technical Mainframe issues from a business perspective.
โข Experience working in Agile and Waterfall delivery models
โข Strong documentation and presentation skills.
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $130,000-$160,000 a year