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Cicare Jobs (NOW HIRING)

One Medical

Practice Manager

Hawthorne, CA · On-site

$67K - $102K/yr

Lead office team using CICARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) and Lean principles to achieve ...

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Cicare information

What is the difference between Cicare vs Cna?

AspectCicareCna
Required CredentialsCertification or license depending on stateCertified Nursing Assistant (CNA) certification
Work EnvironmentHome health, assisted living, hospitalsHospitals, nursing homes, long-term care facilities
Employer & Industry UsageHome health agencies, hospitals, clinicsSkilled nursing facilities, hospitals, long-term care
Common Search & ComparisonOften compared for caregiving rolesStandard entry-level healthcare role

Both Cicare and CNA roles involve patient care, but Cicare typically refers to a broader caregiving position that may include home health services, while CNA is a specific certified nursing assistant role primarily in healthcare facilities. The choice depends on the work setting and certification requirements.

What are some common challenges faced by Cicare helicopter pilots in their daily operations?

Cicare helicopter pilots often face challenges such as adapting to varying weather conditions, managing complex flight routes, and ensuring the safety of both passengers and cargo. They must stay current with regulatory requirements and maintain strong situational awareness, especially when operating in remote or challenging environments. Additionally, pilots frequently collaborate with ground crews, maintenance teams, and air traffic controllers to ensure smooth and safe operations.

What are Cicare professionals?

Cicare professionals typically refer to individuals who work for or with Cicaré, a company known for manufacturing helicopters and aviation technology. These professionals may include engineers, pilots, mechanics, and support staff involved in the design, production, maintenance, and operation of Cicaré helicopters. Their work ensures the safety, reliability, and advancement of light helicopter technology for both commercial and private use. The roles can vary from hands-on technical work to administrative and sales positions within the aviation industry.

What are the key skills and qualifications needed to thrive as a Cicare (Customer Care Representative), and why are they important?

To thrive as a Customer Care Representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is often required. Patience, empathy, and active listening are standout soft skills for handling diverse customer inquiries and resolving issues effectively. These skills ensure customer satisfaction, build brand loyalty, and contribute to a positive reputation for the organization.
Infographic showing various Cicare job openings in the United States as of May 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 100% Physical job distribution.
Customer Service Representative, Full Time

Customer Service Representative, Full Time

The University of Miami

Miami, FL • On-site

$15.25 - $20.75/hr

Full-time

Medical, Dental

Posted 16 days ago

University Of Miami rating

7.7

Company rating: 7.7 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

214th of 534 rated colleges and universities

Job description

Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.
Location: UHealth Tower
The Customer Service Representative (U) is responsible for providing the pivotal first impression and setting the tone for the patient, family, or visitor experience. This position is responsible for creating ID badges for all patients families, and visitors upon entering the UHealth hospital lobbies. Customer Service Representative (U) will provide directions as needed, assist with parking validations and assist with any needs of our patients, family, and visitors. Must be friendly, empathic, compassionate, knowledgeable, well-spoken, and continuously customer-oriented.
CORE JOB FUNCTIONS:
  • Maintains patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties. Executes departmental policy regarding HIPAA requirements. All patient information must be kept private, confidential, and secure. All lists, reports, files, and documents must always be properly secured and stored. Interviews should be conducted in such a manner as to afford the patient reasonable audio and visual privacy.
  • Make safety, customer service, care, and satisfaction the priority in every interaction.
  • Responsible for badging all patients, families, and visitors that enter the UHealth hospital.
  • Creating an online profile for patients, families, and visitors so their next visit will be entered into the Fast Pass system so we can improve the speediness of issuing badges.
  • Adheres to the CICARE and ACT framework by demonstrating professionalism, cooperation, alertness, helpfulness, and receptiveness with a kind and compassionate demeanor to all patients, visitors, and other staff members.
  • Act as a point of reference for patients, families, and visitors who need assistance or information and attend to their wishes and requirements.
  • Listens carefully to all patient, family, and visitor requests to provide a positive experience for them and to proactively identify any support they may require.
  • Escorts patients or family members when appropriate.
  • Assist with wheelchair transportation or anything needed to help our differently-abled patients.
  • Verify appointments in EPIC to validate parking.
  • Work closely with Public Safety for any patients/visitors who are not permitted to visit the facility and are flagged in our system.
  • Maintain a clean work environment and professional appearance to comply with relevant health and safety procedures.
  • Cover weekend and/or evening shifts as required.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
Minimum Qualifications (Essential Requirements):
  • Proficiency in English; multilingual skill is strongly preferred.
  • Able to work in a fast-paced environment with a calm, professional, and empathic demeanor.
  • Ability to multitask and utilize time-management skills.
  • Provide the highest level of customer service and promote a welcoming environment.
  • Excellent communication skills; speak clearly and maintain a positive tone and a helpful attitude. Ensures a clean, pleasant, and safe working environment.
  • Maintains professional attire and demeanor to project confidence with patients, families, and visitors.

Education:
High School diploma or equivalent
Experience:
Prior Customer Service experience is helpful
Knowledge, Skills, and Attitudes:
  • Commitment to the University's core values.
  • Ability to work independently and in a collaborative environment.
  • Ability to communicate effectively in both oral and written form.
  • Ability to recognize, analyze, and anticipate our patients', families', and visitors' needs.

The above statements are intended to describe the general nature and primary responsibilities of this job classification. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job. This a job profile description and not all duties may be assigned to a specific position in each individual department.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status:
Full time
Employee Type:
Staff

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About University of Miami

Sourced by ZipRecruiter

The University of Miami, located in the beautiful Coral Gables, Florida, is a comprehensive, private research institution in the United States. Operating within the higher education industry, the institution offers a multitude of degree programs spanning over 180 majors and program through its 12 colleges. The University was founded in 1925 with the mission to disseminate knowledge, transform lives, and change the world - a mission it has held faithfully to this day. Notably, the University of Miami has gained global recognition for its commitment to research and innovation, with over $324 million in research and sponsored project funding awarded annually.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Coral Gables, FL, US

Year founded

1925

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