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Is God calling you to ministry?

For over 70 years, The Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel through its various ministries. Whether you work at our headquarters in Charlotte, North Carolina, the Billy Graham Library in Charlotte, North Carolina, the Billy Graham Training Center at the Cove (BGTC) in Asheville, North Carolina, Blue Ridge Broadcasting (BRB) in Asheville, North Carolina or a field office abroad, you are part of a team of committed Christians working together to reach people to the ends of the earth with the Gospel.

CHRISTIAN PURPOSE AND EXPECTATIONS:

All employees proclaim the Gospel of Jesus Christ through their employment, and thereby further BGEA’s religious mission.

Department Detail – The Donor Ministries Department at BGEA works to cultivate meaningful, long-term relationships with ministry supporters and to identify, develop, and deepen new relationships with prospective ministry partners.  The goal of the department is to grow a strong base of support for decades to come. The department includes a core office staff and a regionally based field team who collectively serve the individuals, families and foundations that support BGEA with their gifts and prayers. Through special events, personal visits, and mailings, the field team shares the work, impact, and needs of the ministry with existing and prospective ministry partners. Included in the department is the Billy Graham Christian Response Center whose staff daily respond to phone calls and email correspondence, providing ministry information and answering spiritual questions with biblical insight and direction. The Prayer Line ministry operates 24 hours a day, 7 days a week, where spiritually trained representatives and volunteers answer calls for prayer and present the Gospel. TVTM supports phone call responses to Billy Graham Classic TV programs.

Job Summary –

The Christian Response Representative - Inbound position responds to a variety of calls and inquiries generated by BGEA and Samaritan’s Purse with a positive, servant-focused attitude, with eagerness to provide a customized, relationally-focused caller experience in accordance with department procedures and standards. 

Ministry Requirements

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Faithfully upholds BGEA in prayer
• Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits
• Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
• Effectively represents Jesus Christ to those within both personal and professional spheres of influence

Essential Duties and Responsibilities

• Enjoys listening to callers, assessing their needs, and finding spiritually sensitive, creative solutions while working in a fast paced environment
• Receptive to coaching and feedback, exhibits self-motivation and positive attitude, and has the ability to work well in a team
• Warmly answers incoming calls in a consistent and timely manner with tact and courtesy
• Experienced in organizing, prioritizing, and completing multiple tasks in a high-volume environment
• Demonstrates excellent verbal and written communication skills
• Studies and learns departmental procedures, informational material, Billy Graham Evangelistic Association (BGEA) history, BGEA and Samaritan’s Purse current events and other information in order to understand and utilize information during calls
• Attends all required BGEA Christian Response Staff meetings as requested
• Analyzes and appropriately responds to spiritual needs of callers, praying with them, and leading them to Christ when necessary
• Promptly analyzes requirements of the call or needs of the caller, and generates a prompt connection to the proper solution by listening, locating information, answering questions, or transferring to a particular specified department or area
• Accurately records data from callers into BGEA database systems as necessary and required, this would include mailing list changes, recording and forwarding requests for materials, and entering credit card contributions

Marginal Duties and Responsibilities

• Works on outbound call projects as directed
• Performs other duties as assigned

Job Specifications

 Skills and Knowledge

• General knowledge of BGEA, and agreement with its philosophy and  principles
• Basic understanding of,  and agreement with the Christian Response philosophy and principles
• Solid, active Christian walk
• Demonstrated ability to handle multiple issues and processes at the same time such as talking on the telephone while entering information about the call on the computer
• Excellent verbal and written communication skills
• Experience in organizing, prioritizing, and completing multiple tasks in high volume environment
• Customer service and/or previous telephone experience helpful
• Good basic math and spelling skills are required
• Must exhibit accurate listening skills
• Good telephone voice
• Must express desire to be part of a team and to provide assistance to callers as well as other BGEA staff
• Cooperative, flexible, and optimistic about change
• Minimum of 35 wpm typing ability
• Proficient with Microsoft Office
• Ability to multi-task
• Proficient in general computer troubleshooting
• Positive attitude
• Excellent customer service skills

Physical/Mental Demands

• Adherence to all BGEA policies and procedures
• Must be confident and secure about handling difficult and emotional callers
• Must agree to respect and accept responsibility for items of a confidential sort
• Significant time may be required using the PC while talking on the telephone

Working Conditions

• Standard cubicle environment, PC, phone, access to printer and copier
• Close interaction with other people
• Vacation and time off must be approved by supervisor
• Requires flexible scheduling between CR operating hours of 8:30 AM to 9:00 PM, including Saturdays

Mission Statement

Continuing the lifelong work of Billy Graham, the Billy Graham Evangelistic Association exists to support and extend the evangelistic calling and ministry of Franklin Graham by proclaiming the Gospel of the Lord Jesus Christ to all we can by every effective means available to us and by equipping the church and others to do the same.

Statement of Faith

These core beliefs make up the foundation upon which all our ministry endeavors are based.

• We believe the Bible to be the inspired, the only infallible, authoritative Word of God revealing the love of God to the world.  (1 Thessalonians 2:13; 2 Timothy 3:15-17; John 3:16).
• We believe that there is one God, eternally existent in three persons: Father, Son, and Holy Spirit.
  (Matthew 28:19; John 10:30; Ephesians 4:4-6).
• We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory. (Matthew 1:23; John 1:1-4 and 1:29; Acts 1:11 and 2:22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21; Philippians 2:5-11; Hebrews 1:1-4 and 4:15).
• We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. Furthermore, we believe that God will reward the righteous with eternal life in heaven, and that He will banish the unrighteous to everlasting punishment in hell. (Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:8-9; Titus 3:4-7).
• We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life. (John 3:5-8; Acts 1:8 and 4:31; Romans 8:9; 1 Corinthians 2:14; Galatians 5:16-18; Ephesians 6:12; Colossians 2:6-10).
• We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment. (1 Corinthians 15:51-57; Revelation 20:11-15).
• We believe